Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had. She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable read more

My husband had a terrible experience working with Shannon. Working with Shannon! She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere. read more

Ian was very courteous and professional and found me a great deal on car insurance.

We have been with Hartgrove Insurance for at least 15 years. This is an outstanding company. Shannon is a gem of a person and has been absolutely amazing every step of the way. She has made finding the right policies simple. She has gone out of her way to guide us through multiple moves and claims. If she says she will do something, she always does it - promptly and cheerfully. We value that we can count on her and thoroughly enjoy doing business with her. Ian joined the company a few years after we started and he is also wonderful. We cannot say enough good things about Hartford Insurance. read more

I was having quite a few issues finding condo insurance and after spending all night I almost gave up before finding Shannon. She has been amazing and more than I could ask from any agent. She follows up within an hour almost every time, educated me quite a bit regarding homeowners policies, and was able to save me from a big exposure with the right policy where my Condo HOA was incorrect that could have cost me big. Make sure you call Shannon with any insurance needs. She has earned my return service for many years to come. Great price and it was so refreshing working with her too! read more

I have 100% confidence in Hartgrove Insurance. I now have 4 policies and it is with Shannons knowledge and professionalism that it started with 1 and is now 4 policies. Insurance can be confusing and from day 1 Shannon was patient and explained each detail to me. I have sent family members and friends to her as I truly appreciate all she does for me. read more

Shannan was awesome!! She was responsive, she was fast and I saved money! Thanks so much guys!! Best, Jamison read more

COMPLETELY SATISFIED!!! To make a long story really short, Hartgrove Insurance had compassion with me, they heard my story and immediately treated with with the utmost care and attention. When the auto quote came back too high, they counseled me and gave me recommendations and were able to get me a great rate for my auto and home insurance. Ian, in particular, treated me as a friend, not a sale. Don't look any further call them NOW! read more

A few of my neighbors recommended Hartgrove Insurance and I can see why! Shannon made the process so quick and easy. She truly has your best interest in mind. Because of her, I am about to pay half of what I was paying for auto insurance but with better coverage. I will recommend her to my family and friends. read more

After Geico went up on my past 2 renewals with no claims filed, I began searching for a replacement. I requested a quote from Hartgrove Insurance via Yelp and rec'd a return message stating someone would contact me after lunch. I got a call from Ian that afternoon. He provided great customer service....very professional, attentive, and offered some advice to reduce my rate with Geico if he wasn't able to find a cheaper policy. Turns out, he found better coverage for a lower premium. I am very impressed with Ian and with Hartgrove Insurance. read more

Shannon is the best ! Very knowledgeable, friendly and helpful! She will take care of everything and give you the coverage you need and explain it all and all at the best rate . Do yourself a favor . Give her a call. read more

I literally stumbled upon Shannon and Hartgrove Insurance when I was cold calling looking for homeowners insurance. Boy, did I every luck out! I have never experienced a more dedicated, available, customer oriented, and cost conscious insurance broker!! Shannon answers the phone with the same beaming enthusiasm every time you call. She says, "I can..., sure will..., absolutely..., and not a problem..." almost every time I talk to her. I have referred numerous people to Shannon, and I do not hesitate for a second to recommend her with the highest degree of confidence. She handles every insurance policy I have. 1. Shannon saved me almost $800.00/year on my car insurance. 2. I recently tried to get my flood insurance switched over to Shannon. She identified issues with my current policy that NO OTHER insurance agent has shared with me in the 16 years I have been in my home. I am now saving approximately $2400.00/year!!!!!!! Shannon goes over and above. Shannon looks out for her clients. Shannon is the ONLY agent I will ever use. read more

I'm a new resident to Texas relocating from Louisiana and had no idea where to start looking for new car insurance. I found out about Shannon through Yelp and couldn't have been more pleased. She quoted me in all the agencies in the Houston area and within one day I was able to purchase the most affordable car insurance. She made the process so easy and now I'm paying for more coverage with a lower note than I was previously paying. Don't waste your time and get quotes elsewhere. I definitely recommend calling Shannon to get you the best deal without all the stress! read more

I simply emailed Hartgrove insurance requesting a quote on a home purchase. The next day Ian called me with some great quotes. Ian had already done all the leg work and researched the property so I did not have any explaining to do at all. With so much to take care of during a home purchase Ian made the process simple. Thank you for making this part of process of purchasing a home, a breeze. read more

I needed insurance fast! But also affordable...Shannon was super personable and even more efficient! Would definitely recommend them.

I recently relocated to Texas Houston area from another state contacted several insurance agents in the area for quotes. Ian not only found me The cheapest quote but explain the differences in the quotes and coverage extremely well and some of the differences of insurance in the state I would highly recommend him to any friends or family that needed insurance. read more

Shannon was very helpful when I decided to rebid my home, auto and umbrella policies recently. I felt unloved by my previous carrier and Shannon facilitated a quick, no muss, no fuss shopping of the policies. She advises me on some policy adjustments that would save me money and provided policies that could save me several hundred dollars for similar coverage. Shannon was very responsive to subsequent emails and laughed at my occasional jokes. What else could you ask for? read more

Ian is knowledgeable, honest and speedy. He actually recommended I might be best staying with my current provider. He provided options if I wanted to change. This guy should be on your team! read more

Hartgrove insurance won my business due to their promptness, attention to detail, respect, and great knowledge of the subject. I switched my homeowners and auto insurance to Hartgrove Insurance after reviewing all of my options. They are saving me money and I'm getting better coverage. After hurricane Harvey I'm completely sold on the advantage of having a local insurance agent on your behalf versus a 1-800 number customer service help menu. read more

I'm in the process of relocating to Houston, TX from Louisiana. Ian has been extremely helpful and very responsive throughout the entire process. Highly recommended!! read more

This agency is on top of everything. Filled out quote online Sunday and received a call back on Monday morning. Very friendly, polite and knowledgeable. read more

Ian is very attentive & responsive to our requests. We are extremely happy with his services. Highly recommended for anyone looking for knowledgeable & honest insurance broker professional to help you find the BEST homeowner insurance policy! read more

Ian has worked tirelessly to obtain the right insurance for my house. He's kept in touch with me and worked with the underwriter throughout the process. If I could rate higher than 5 stars I would. You couldn't do any better than Ian. read more

I already had homeowners and auto insurance but felt I was paying too much, so I decided to shop around. I requested several quotes through Yelp, including Hartgrove Insurance. Shannon was the first to respond via email, and we quickly chatted on the phone. I was really impressed at how quickly she responded and zoned in on exactly what I needed. I felt other agents who contacted me were trying to sell me a policy that wasn't necessarily best for my situation. Not Shannon - she took all my information very efficiently, and within the SAME DAY, she had some quotes for me. For one of my policies, she actually told me that what I was paying for was a good deal (I sent her my current policy statement so that she could see my premiums and coverage). I was completely floored that she was so honest with me. Then, for my second policy quote, she gave me a well priced, solid option. She explained the coverage thoroughly. I was able to negotiate a lower premium with my existing carrier once my insurance company knew that I was really serious about switching plans. In the end, I did not buy an insurance through Hartgrove Insurance because I was able to modify my existing plan. Unfortunately, Hartgrove doesn't sell the plan that I currently have. However, if I am ever in need of new insurance in the future, I will definitely reach out to Hartgrove Insurance. Their responsiveness, professionalism and honesty are just amazing and rare in today's world. read more

I recently moved to Texas and found Hartgrove via Yelp. It was an absolute pleasure working with Shannon. She's professional, gives you sound advice on how to lower your rates and has an amazing sense of humor. I would highly recommend her to everyone. read more

It was my first time getting homeowner's insurance so I didn't know where to start. Ian has been a great help in the learning process and finding the best rate/coverage for me. I definitely recommend Hartgrove for all of your insurance needs. read more

These guys take great care of you. I called with a difficult situation and they worked hard to get me taken care of. Definitely use them for any of your insurance needs read more