I wouldn't order from this site again and I am astounded at how many reviews on this site sound exactly like my experience. I'm dumbfounded at the rude responses from the representative for TN Wholesale Nursery and am anxious to now see what response my review receives. Order Number is 21731. Anyone who uses Yelp knows the site discourages use of last names. I will attach all emails detailing everything if I'm able so there are no concerns about me being a 'verified' buyer. I am not a wholesale purchaser but did purchase more than 25 plants. I have pictures of the shipping box, the (lack of) packing material and the condition of the plants when they arrived. I opened the box, opened the plastic my 'bare roots' were wrapped in, saw the condition of everything and immediately drove back to the post office to return them to the nursery. The plants were in my possession for less than an hour. I have the time stamped USPS receipt with tracking number to show the time they were shipped back. They were mailed back via the same method they were shipped to me, in the same box, with the same paperwork. No packing material was used inside the box. The 25 vinca minor plants I ordered came smashed together in a handful with a rubber band around the spot where the 'leaves' and root meet. Many of them were snapped off and the remainder were clearly not viable plants. The forsythia had been rubber banded together in the same fashion with plastic wrapped around the root balls (no dirt intact) with some of that 'gel' substance in the bottom of the plastic.The root balls had been completely snapped apart. I called and emailed TN Nursery to notify them of the return. I received the standard question about the 'scratch test'. First off, this is not something a standard, trusting consumer would know, or should know, how to perform on plants that come from a reputable nursery. There would also be concerns about performing a scratch test on the 'roots' of a vinca minor plant shipped with a root the width of a piece of paper. Damage could happen and then I would have been liable for the damage. TN Nursery hemmed around for a week regarding my refund. In the interim I realized where this situation was headed and disputed the charges with my CC company. They seemed to be unable to locate my return for a full 5 days until I sent them not only a picture of the return receipt but also the tracking information from USPS clearly showing the return had been received. This morning I received notification from Lisa Anderson (email address tnnurseryhelp@gmail.com) notifying me that I was issued a store credit in the amount of 82.62 to use with the nursery. I responded with a notification that I definitely would not be using any type of store credit and want a full refund returned to the method of payment. The plants were returned in under the 24 hr time frame. EDITED: Sorry I can't figure out how to add the pictures and emails, if someone wants to direct me I will definitely upload. Also, NO, the name on my yelp profile is not correct, that's just a public profile with a generic name but the order number is correct (before the Nursery starts screaming I'm a fraud, which they likely will do anyhow based on the other reviews) read more

I ordered from them because the price was great, was buy one Get one. They sent me 3 pawpaws and two plum trees, though one of the paw paw trees had a broken root system But I only ordered 2, so figured it was worth seeing if it'd do anything. I message to tell them I didn't see anything happening, they had me to the scratch test on the other four, and they agreed one of my pawpaws was dead, even though I was pretty certain both were, along with the plum They gave me a credit, but never sent the plant. Fast forward to this year, I asked them about it and they agreed they failed to send it and said they would. I told them the other two plants that seemed dead still seemed dead, and sent them more pictures. They then preceded to ghost me for a few weeks, and when I called them out on it they then said t hey already gave me credit for one. Which was true... the one they never shipped to replace. And would not address the others, despite their 1 yr warranty. Each time I contact customer service email they seem like they forget we've been talking about the same thing for nearly a year now, and I have to rehash the whole thing over again only to get no where. I should have just paid double and with with Burpee or Stark Bros. Since they are now 3 weeks into ignoring my last pictures of their dead trees, and still haven't sent the replacement they agreed to send (a year ago) I went to the BBB, but turns out they are rated F for this exact reason. At your own risk with this one. May as well assume all sales are final and they won't honor or entertain their own warranties. ************************ They replied to the google review, stating that they gave me a credit and items bought with credit aren't covered by review. Obviously they haven't been paying attention. Not only am I not referring to items "replaced" they never even "replaced" the one they agreed to. This was their answer on google - "Response from the owner 37 minutes ago I apologize your experience was anything less than great. Looking at your email tread you were issued an in-store credit and purchased another tree. The tree you purchased with the in-store credit does not come with a warranty as stated on our website. Thank you. " They aren't even paying attention. So to further summarize. They agreed to a replacement of 1 of 3 dead trees after about 6 weeks on nothing from them. They never sent that one. I reminded them in January, they confirmed they never sent and they would. They reported March or April. I sent them new pictures, indicating the other 2 dead trees were still very much dead, while the 1:4 of them was filling out already. It's a year warranty, they've had a year to do ANYTHING. They are now claiming they gave me a replacement (via credit) despite never shipping one, and still haven't addressed the other ones. This place has no interest in honoring their own policies, and is counting on you to just pound sand. read more

Look up "fraud" in the dictionary and you'll likely find this company. From mixed up orders to shipping deadlines that puts the trees arriving dormant yet unplantable (because the ground is frozen), TN Nursery is the epitome of poor customer service with an even poorer reputation. One look on Reddit and you'll see this crew is problematic. DO NOT ORDER FROM THIS COMPANY -- if anything goes even slightly awry, you're on your own. We ordered nearly $500 of trees in the spring of 2025 with some arriving then, and others supposed to arrive in "early fall 2025", per our order -- safe to assume we'd be getting them by October (at the latest). We get an order notification that "all your trees are shipping" a few weeks later (in the spring). We contact Customer Service and let them know some should be arriving in September -- "oh right, our bad, we'll just send the few this spring that you ordered for the spring". Great. Some trees arrive, planted, all good. We contact their CS alias again in September to inquire about the fall shipment and now that date is "late October" -- fine, we'll cope. Contact them late October and "they'll be shipped out this week". Contact them at the end of "this week" and "they should be on their way any day". Contact them early November and "we'll rush them". Contact them 3 days later to see about the rush and "we're waiting to rush them". By now we've caught on -- they have no intention of honoring their original shipping deadlines...you know, the deadlines we purchased the trees under assuming they would be committed to. By mid-November in New England the snow is falling and the ground is frozen. If we knew an "early fall 2025" shipping timeline was turning into "early winter 2025" we wouldn't have ordered the trees in the first place. Plainly put, they lied to us, their customers. We make a claim for a refund (because they haven't held up their end of the bargain), and SURPRISE, no refunds. These people don't understand their product isn't only the thing they send to you, but the service they provide in the process. Based on my experience this company is a fraud -- they sell something they can't deliver in the time you expect. And then they try and keep your money. They lie and they cheat and they expect customers to roll over and take it. Good luck with that, TN Nursery -- you've made a forever evangelist out of me. One that will spread the bad news of your awful business practices and abhorrent customer service across the digital globe. You can get an "F" for service, and an "F" for the fraudsters you are. read more

PLANTS SMALLER THAN ADVERTISED, HALF NEVER CAME UP, REFUSED A REFUND. I ordered 4 kinds of perennials from Tennessee Nursery Feb. 21, 2024. The size of the plants were all significantly smaller than the photos they show. If you look each of them up on TN Nursery's website, you will see photos of what the nursery says they will ship and what they claim they will look like in the spring. I have uploaded photos of the butterfly weed and tiger lily plants that I received and the small 6" x 6" box they were all shipped in. The butterfly weed (asclepias) and tiger lilies never came up. The purple coneflower did not bloom last year but did bloom this year. The evening primroses bloomed last spring and are thriving. Last September, I requested a refund on the butterfly weed and tiger lilies and here is TN Nursery's reply dated September 23, 2024: "If anything planted below the surface of the soil is planted and temperatures are above 70 degrees, 1-5% may come in that spring or summer, but the majority of those will all come in the following spring. Please wait until your other plants come up and give your new plants a couple of extra weeks before you file a claim." There was nothing on the website by each of these plants that said 95-99% of the plants I ordered would not come up until the following year. Their reply said to wait until 2025 to file a claim and only after my other perennials came up. When I contacted them again in June, after all my other perennials had come up, they said the following: "The warranty on your order ended April 10, 2025." That's it. No other explanation. I went back to see if I could determine where they got the April 10 date from and found that was the date the plants arrived. You can see from the photos and the shipping box that the tiger lilies and butterfly weed were dormant. So why they thought my perennials would be up by April 10, 2025 when even their perennials are still dormant on April 10, I don't know. Why they did not tell me in September to contact them again before April 10, 2025, I don't know. Why they did not send all plants with big, healthy root systems as advertised in their photos, I don't know. The primroses are thriving and the purple coneflowers are blooming this year but the tiger lilies and butterfly weed were a total waste of money. read more

PLANTS SMALLER THAN ADVERTISED, HALF NEVER CAME UP, REFUSED A REFUND. I ordered 4 kinds of perennials from Tennessee Nursery Feb. 21, 2024. The size of the plants were all significantly smaller than the photos they show. If you look each of them up on TN Nursery's website, you will see photos of what the nursery says they will ship and what they claim they will look like in the spring. I have uploaded photos of the butterfly weed and tiger lily plants that I received and the small 6" x 6" box they were all shipped in. The butterfly weed (asclepias) and tiger lilies never came up. The purple coneflower did not bloom last year but did bloom this year. The evening primroses bloomed last spring and are thriving. Last September, I requested a refund on the butterfly weed and tiger lilies and here is TN Nursery's reply dated September 23, 2024: "If anything planted below the surface of the soil is planted and temperatures are above 70 degrees, 1-5% may come in that spring or summer, but the majority of those will all come in the following spring. Please wait until your other plants come up and give your new plants a couple of extra weeks before you file a claim." There was nothing on the website by each of these plants that said 95-99% of the plants I ordered would not come up until the following year. Their reply said to wait until 2025 to file a claim and only after my other perennials came up. When I contacted them again in June, after all my other perennials had come up, they said the following: "The warranty on your order ended April 10, 2025." That's it. No other explanation. I went back to see if I could determine where they got the April 10 date from and found that was the date the plants arrived. You can see from the photos and the shipping box that the tiger lilies and butterfly weed were dormant. So why they thought my perennials would be up by April 10, 2025 when even their perennials are still dormant on April 10, I don't know. Why they did not tell me in September to contact them again before April 10, 2025, I don't know. Why they did not send all plants with big, healthy root systems as advertised in their photos, I don't know. The primroses are thriving and the purple coneflowers are blooming this year but the tiger lilies and butterfly weed were a total waste of money. read more

Would not recommend purchasing from this company. In my first order they said each of my products would be delivered in separate deliveries - one in the spring and the other in the fall. We prepared the ground for the spring delivery. Both orders came in the spring causing me to rush getting the ground prepared for the "fall" order. I was excited to have the fall order early. It took about 6-8 weeks for the trees to "wake up", just like they said. At this time, I would have given them 5 stars but then the 2nd order happened. In the second order, I ordered 25 plants each of 2 different plants. Again I was told one would deliver in the spring and the other in the fall. We prepared the ground for the spring plants and knew I had time for the fall soil and put that on the back burner while tending to the garden. Well, the fall plants were delivered in May. So we dropped everything to work on the soil and irrigation to get these in the ground quickly. I waited for these 25 to "wake up". In the meantime, I contacted the company regarding the "spring" plants I didn't receive and they told me the order was a priority and would get them out when they could. At the end of July, there was still no communication from the company, so I cancelled the rest of the order. At that time, I figured I would reorder next spring. Now, it's August and the 25 "fall" trees never woke up, so I emailed the company and I received a simple one line answer, "If they are brown they are dead". Nothing else. So another email to ask if they were going to refund or replace. Again a single response basically said neither since I didn't buy their warranty. The 25 trees that were sent arrived brown and in my opinion were dead when they sent them. Not one single tree survived. I emailed the owner of the company directly asking her if this is normal. Still no answer. This kind of customer service gives the small businesses a bad name and why they lose customers to the big box stores. read more

Terrible Customer Service and Fraudulent Warranty I ordered several plants from Tennessee Wholesale Nursery, and it's been a nightmare. None of the plants have shown any signs of life, and despite doing multiple scratch tests that clearly indicate they are dead, the company refuses to honor their warranty. Their customer service is unresponsive and dismissive, claiming the plants are alive based on incorrect scratch test results. I gave them the benefit of the doubt despite numerous bad reviews, but it was a mistake. I've lost a year of growth on these trees and missed the growing season. The company's warranty policy is a sham, and their business practices are fraudulent. They refuse to honor the warranty and attempt to use deceptive practices to void it, insisting that the plants are alive despite clear evidence to the contrary. Additionally, this company has an F rating with the BBB. BBB files indicate that this business has a pattern of complaints concerning product issues; specifically, plants do not grow or are dead upon arrival. Consumers allege that the plants are dead when a scratch test is performed on the plants, per the company's direction. When consumers request a refund, replacement, or credit, per the company's posted one-year guarantee, they are told that it does not apply, or they do not receive a response. Consumers also allege they do not receive the correct plants or number of plants as ordered. On March 21, 2023, BBB submitted a written request to the company, encouraging them to address the pattern of complaints. The company has not provided a response to BBB. Moreover, the company is known to pay for good reviews, further misleading potential customers. This practice is unethical and only adds to their fraudulent behavior. I'm filing a BBB complaint and will be reporting this transaction as fraud to my credit card company. Save yourself the trouble and avoid this company at all costs. read more

**PLEASE NOTE THAT MANY POSITIVE REVIEWS SEEM TO BE MADE BEFORE PEOPLE HAVE EVEN REC'D TREES, or potentially AI GENERATED**** I have a small farm, we budgeted a chunk of money to plant an orchard this year. I made quite a large order of fruit trees. Among them were 10 native persimmon trees, Having read reviews I made sure to include in the notes "NO SUBSTITUTIONS". I was sent 10 Tulip poplars instead, and while they are native, they are in no way a fruiting tree. I have a whole stand of Tulip Poplars on my property and would never spend money on trees I have in plenty. Additionally the tulip poplars I received were MOLDY on the roots, not rotten, but moldy. I have emailed TWICE with NO RESPONSE WHATSOEVER from TN Nursery regarding this swap or a refund. They do not provide a phone number but I will be attempting to call them, as well as disputing with my bank. VERY POOR CUSTOMER SERVICE, and No Consideration for what I paid for and my explicit written notes. I also ordered three Native PawPaws, they arrived with ROTTEN ROOTS. I have planted them, but feel uncertain that they will survive. I photographed these and also video'd my unboxing. Many of the trees arrived in reasonable shape, however the paper strips accompanying the trees in the box were no longer damp , they were almost completely dry. The other trees appear alive, and are in suitable size for the most part. Two of the varieties they sent an extra tree. I was hoping to leave a glowing review and to be a returning customer, unfortunately, without remedying the current situation, I cannot do either. As many have said, Buyer beware. Purchase at your own risk. DO not expect follow up. read more

they sent dead sticks on a $200 order- when I called to cancel another order of $654 they said no refunds- but didn't deliver any product, they kept $600! There is a gathering any disgruntled customers info for a mass complaint to the TN AG , BBB and to file class action. Please send an email to the above mentioned bodies as well as an email to tnnurserylawsuit@protonmail.com if you have been treated unethically, sent damaged faulty product, or your product didn't arrive - instead of refunding a product they didn't deliver- they would rather a judge order them to? There are also several interesting laws regarding the regulation of nursery licenses, this person is in charge of their licensing: anni.self@TN.gov Also is the TN Dept of Revenue receiving the correct amounts for the sale of their "plants" -do they pay revenue on the plants they don't deliver? https://youtu.be/KKHvfRQlg14 Also see: Title 47, Chapter 18 of the Tennessee Code. Section 47-18-104 as relevant to your personal experience. their registered agent is: Agent Name: SONS, TAMMY D. Agent Address: 12845 STATE ROUTE 108 ALTAMONT, TN 37301-3000 USA A sole member LLC Name: Tennessee Wholesale Nursery, LLC Status: Active Initial Filing Date: 04/16/2013 Formed in: TENNESSEE Delayed Effective Date: Fiscal Year Close: December AR Due Date: 04/01/2023 Term of Duration: Perpetual Inactive Date: Principal Office: 12845 STATE ROUTE 108 ALTAMONT, TN 37301-3000 USA Mailing Address: 12845 STATE ROUTE 108 ALTAMONT, TN 37301-3000 USA AR Exempt: No Obligated Member Entity: No Managed By: Member Managed Number of Members: 1 read more

I recently had the pleasure of purchasing a Moorpark Apricot and a Flavor Giant Apricot bareroot trees from TN Nursery, and I couldn't be happier with my experience. From the moment I placed my order online to the swift delivery at my doorstep, every step of the process was seamless. The trees arrived just 4 days after placing my order, which was incredibly fast and appreciated. Upon arrival, the trees were in great condition. It's clear that TN Nursery takes great care in ensuring their plants are healthy and ready for planting. The quality of the trees exceeded my expectations, and they looked very healthy, showing signs of excellent care and handling. I've already planted them in my garden, following all the recommended guidelines, and I'm eagerly looking forward to the coming years when I'll be able to enjoy delicious apricots right from my backyard. It's a waiting game with fruit trees, but with the quality of these trees, I'm confident that the wait will be well worth it. I highly recommend TN Nursery to anyone looking to purchase high-quality plants online. Their service is top-notch, their delivery is prompt, and their plants are in excellent condition. Thank you, TN Nursery, for making this experience so enjoyable. I'm looking forward to enjoying my apricot trees for many years to come! read more

Hopefully you are reading this before you ordered and find out to STOP and find another reputable company to order from because this place is a scamming joke of a business. Warranty is clearly stated on their website and won't honor anything just give you the run around. Trees didn't ship on time (broke their stated guarantee), didn't notify of shipment (broke their stated guarantee), shipped out of season per their website shipping dates (didn't follow their own policy), "lost" 1/3 of my order and was told I had to wait 14 days because most likely it just hadn't came yet but they had no tracking on it, ALL trees died and I got told well those trees only had an arrive alive guarantee. LOL arrive alive guarantee on "dormant" plants is almost comical. Lastly the customer service is all handled through email and all hours of the night, can't talk to anyone as they just tell you have to email the company. I wish I lived closer so I could hand deliver the dead plants and actually speak to someone in person but I'm sure they wouldn't be available. If you have money to burn, go to a casino as you have a better chance of winning there then with this company. Worst customer experience ever!!! read more

Tammy sent me an email this am and asked me to leave an honest review for her company. She didn't sugar coat nor offer me anything in exchange. I told her I'd gladly help her out on here. It's shameful that she ships to over 40,000 customers and a handful, not even 1% tries to sabatoge a reputation that's a good one and earned. My dad and I bought from her dad years ago. She took the business and has excelled with it. She makes us the best deals in the industry and I urge you to go talk with her! You won't find a more honest personal not to mention great deals and I guarantee it. Also i done some math, Tennessee Wholesale Nursery's feedback based on the amount of customer's they ship to is HIGHER than the Washington Monument, Empire State Building or The White House WOW! Instead of a few cons and maybe some unethical competition posting and she hadn't even shipped to them, you might want to read her replies. If they were cons and rip off's she wouldn't take credit for any of these reviews. I am totally in awe she found yelp last night and asked customer's to post good and honest reviews! Here is mine and I guarantee you I am the real deal! read more

I ordered 25 Spice Bushes...what I got was a bundle of cuttings (not from a Spice Bush...the leaves smell wrong...Spice Bushes have a fragrant mellow spicy smell when crushed, these don't smell like anything). So, order 25 PLANTS and get 25 twigs hacked off a plant (not even a clean cut)...I did my best with the cuttings to quickly put them in soil and attempt to grow something (god knows what type of plant they are actually from; (opefully not something noxious) where almost all of them proceeded to turn brown and die (the ones that aren''t dead yet are clearly 'on the way out'). So I paid $50 bucks for a 'bouquet' of dead twigs and they won't refund my money. I told them that they should be ASHAMED to put Tennessee on their name...they are FRAUDULENT SCAM ARTISTS...not a nursery. DO NOT ORDER ANYTHING FROM THEM...when I complained they just referred me to 'their warranty'...which said NOTHING about my complaint. If you want to spend $50 bucks on something do yourself a favor and do something really nice for yourself, DON'T SPEND ANY MONEY HERE...IF I could give them less than 1 star, I would but I can't and still write this review. read more

customer service gets zero stars .... in may i ordered a B1G1 elderberry plant....it is now almost July and i have not received my order...i emailed the company asking when my order would be filled...they responded by telling me that my order would not be filled until November... i asked for them to please ship it now (June) and they told me that the plants are not in season and would be shipped in November...in november the ground is frozen solid (Maine) so i asked them again to please ship them now.... i was told they had to do it in november so i told them to please cancel my order and refund my money, which they promptly took off my credit card in May when i inititally ordered....so then i was told they would cancel my order but there was a 5 % cancellation fee... i dispute the cancellation fee as they not only took my payment in May but if the plants are not even in season yet, WHY IS THERE A CANCELLATION FEE??? the customer service at this company has no business ethics to deal honestly with their customers.. i have purchased from this company before with no problems because i love their B1G1 policy... read more

I placed an order with TN Nursery on March 28. My order included walking ferns, 10 perennials, 10 ground covers, and a snowball bush, items meant to support a meaningful science project for my children. Delivery was initially promised for mid April, but that timeline quickly slipped. I reached out via email and was told on both May 2 and May 13 that my order would ship "any day now." A tracking number was finally issued on May 24, with the shipment arriving at USPS on May 28. As of today, June 10, I still have not received my package. What's more concerning is that if these plants were dug in April, and only shipped nearly a month later, it's unlikely they are still viable, especially given the perishable nature of live plants/roots. That reality not only undermines the project we had planned but also represents a serious lapse in transparency and customer service. This experience has been deeply disheartening and frustrating. I cannot recommend TN Nursery to others, especially not for time sensitive educational purposes. Unfortunately, this ended up being a significant waste of both time and money. read more

DO NOT BUY FROM THIS COMPANY!!! I ordered 28 bare root red cedar trees and 12 loblolly pines 10-3-21. After I finally received all the trees that I ordered, as they had screwed up the order from the beginning, I planted them as instructed. The next spring all were dead. The nursery replaced them the fall of 2022 (10-18) and I planted them again as instructed. These were all dead by Spring, so I contacted the nursery in May and was told to wait longer as they might be late developing this year. Unfortunately after a few more months, the trees still did not show any signs of life. I contacted the nursery in October (2023) and inquired about getting a refund. I was told that they don't offer refunds, but that I would be able to get an instore credit to use towards other trees, but first I needed to do scratch tests on the trees to prove they were dead and take pictures to send to them. I did as instructed, and then was told the trees are beyond warranty. $440 down the drain and no trees. BUYER BEWARE, IF YOU HAVE ANY PROBLEMS, ALL CUSTOMER SERVICE IS ONLINE ONLY! read more

I was looking to add a few more little things to several tiny terrariums and fairy gardens I started with my teenage son and daughter last year. We were so happy with the selection! The pictures are perfect and clearly labeled. Easy to filter to find exactly the color, size, shade, grow zone... everything. So browsing was fun & easy. I especially like it shows what to expect upon delivery & all of the flowers' details listed there. The customer reviews are very helpful. Checking out could not be simpler. There is even a chat-help icon that helped me with a 'buy one get one FREE!' on everything that was in my cart! My entire order of 6 live flowering plants, shipping and delivered to my home and with taxes included was just over $30.00! I was really extremely impressed and surprised to see that it was so easy and really so perfect. I enjoyed just browsing through the site. And will definitely be posting again to share with you and tell you what I receive. But the experience so far has been EASILY a 5 Star read more

Horrible customer service. I have ordered from online nurseries and had great experiences. Nothing but false advertising from TN Nursery. They will not cancel my order within 24 hours like they advertise. So the trees shipped and once they arrived I opened them to find I received Virginia Pines, not Eastern White Pines. I immediately notified them and they asked did you tell us this within 24 hours? So then I said yes I emailed right when I opened the box. They refused a refund and claim they mislabeled the trees and I should have planted them. Well I didn't because Virginia Pines are terrible for my yard and not what I wanted. I can't trust them as they falsely advertise. Now I have 13 dead trees that were put in dirt when they said they were mislabeled. I have no idea what trees I have. They lost my trust when they would not uphold their cancellation policy and attack my reviews with blaming me for not planting them due to their misleading business processes. read more