It's sort of tucked away, and the store itself is a bit small, but I have always been able to find…read morewhat I need here.

From the owner: Austins Music was opened in 2007 with one mission... To earn the loyalty and to exceed the…read moreexpectations of our customers. We are the authorized dealer in Oxford for Sigma, Larrivee, Blueridge, Recording King, Walden and Tanglewood acoustic guitars, and G&L, Reverend and Mario Martin custom shop electric guitars. We also carry Roland, VHT, Ultrasound and Tanager custom tube amplifiers. If you need a PA for your gig give us a call and we can reserve it for you. If your guitar needs a setup or the pickups need to be replaced, our repair shop is waiting for your call. We are the local rep for Veritas instrument rentals, so when band season starts, come by and check out our lower rental cost on student and advanced band instruments. General Information If you inner rock star is calling, our lesson program is for you! We now have 5 teachers at Austins, and we teach piano, guitar,bass, mandolin, banjo, ukulele and voice. Give us a call and you can get started today!

Poor customer service. Ships poorly packed items that show up busted and then they drag their…read morebehinds on the return process. Feels like dealing with a shady used car dealer. Any company/brand that distributes through American Music and Sound should re-evaluate their business relationship with these guys, because it's a bad reflection on you and your brand.

I got handed off to this company when having an issue with a Kurzweil SP6. Have now left 5…read moremessages at all times of the day and night. NO ONE EVER CALLED BACK. Their Customer Service and Tech Support is a joke!!

Terrible service, a white Flying V was sold to me with a false description. It was said to only…read morehave marks from guitar stand on the neck. I talked to them by phone and was told it had some additional cracks but they weren't visible on camera, which is fal, marks on bottom of guitar and headstock. I was only told I could return it within 48 hours after arrival, but after complaining I was then told I could return it but had to pay shipping back and a 3% restock fee.

I have purchased a number of top quality guitars from Eric and his staff and will continue doing…read moreso. I also take a weekly leason at Martin from one of the best players in this city and I will probably do so until I can know longer hold a guitar. An amaizing place!!!!

I honestly am blown away by our experience here today... all because of the guy who helped us,…read moreJosh. He was absolutely wonderful, beyond helpful, very kind and patient. Like he was genuinely just wonderful and it didn't feel like a transaction was taking place at all. You can really tell he is passionate about instruments, and extremely knowledgeable (not in a annoying way) on the products.. specifically, guitars. The store is pretty big and they carry pretty much everything with a wide range of choices and brands. Speakers, amps , keyboards, tons of string instruments, drum sets, bongos, Taylor, Gibson, the list is vast...huge selection but not too much to overwhelm you. It's also all arranged in a way, you can see it all and know where to go. Like they put some thought into it.. The staff were all very helpful and nice. Today was special, my daughter has been saving her $$ for a while now and decided to buy herself a Taylor guitar. Josh made this a breeze and once he led her into the acoustic room, she just followed her heart. I can't say enough good things about this experience. My sweet 14 year old couldn't of left here with any bigger of a smile. Josh changed out her strings, shined her Taylor up, hooked us up with a re-chargeable tuner, a strap and a case.. and he made my daughters day even better when he gave her a discount ! He also knew a lot of interesting things about the Taylor brand and was giving us some super cool info/history on Taylor guitars, and their founder.. how he is working to conserve different trees, wood, etc. for the material to continue to supply their company to continue to run smoothly for years and years to come. We are looking forward to our next trip back. Thank you Josh for making this day truly special for her and for letting me snap a pic of you & her purchase... She worked and saved hard for this and I thank you for making this even more so!

Horrible customer service and attitude. Called up here asked if I could have a guitar delivered to…read morethis store from Sweetwater which my friend has done at at a different location in FL. I planned on purchasing another 3k worth of equipment from them when I came to pick it up. When I asked the guy on the phone he responded "absolutely not we will turn it away or throw it away" with an attitude. Lost a life time big spending customer because you just wont accept a package. GC gets tons of packages everyday doesn't even make sense to be an issue. Another guitar store gladly did it and said "I'll do anything to help my customers" so he's getting my money and a lifetime of loyalty instead. Terrible business practice.

Love the Bandstand. I've been coming here for years, back when it was Cecil's Bandstand. I've got a…read morelot of memories coming here with my dad when I was little and watching him jam with local artist, including the occasional visit from the late Carl Perkins. Chuck helped me out with buying a guitar. I tried out quite a few and spent at least an hour in the shop. I ended up taking home a beautiful used Michael Kelly, Valor Special guitar. Since I now live out of state, Chuck packed it up and mailed it to me. By the time we got back home, it arrived a few days later just in time for me to play for a few days before heading back to work. Thanks

Good knowledgeable employees that don't make you feel like a dummy for asking questions…read more Fast service on guitar repair

Took my Martin in to have neck adjusted and new strings put on. When I got it home I noticed they…read morehad replaced the high E's bridge pin with a pin that did not match the rest of my pins. It had obviously been replaced and no one said a word about it. Really looks ghetto and it straight up angers me. I was going to purchase an electric guitar and amplifier there; however, after my experience with their service, I'll be taking my business elsewhere. I hope it was worth losing a customer for the $2 pin you failed to return.

We began looking for a new piano to replace my near 70-year old one. Lane was the last place we…read morevisited and should have been the first. Lane has a sizeable collection of new & used pianos of all sizes, styles, and prices. Chuck Taylor knows his stuff. He encouraged me to play as many as I wanted without rushing us. He respected our budget and knowledgeably answered our questions. We felt very comfortable in working with him. Chuck went out of his way to have a tuner come in and work his magic on a new as-yet-untuned piano just so we could better judge the quality of the piano we ultimately purchased. Offered a great price, with a warranty, delivery/set up, full trade-in value, and removal of our old piano. He and piano mover Peyton were prompt and efficient in delivery. It was the kind of purchase that we felt good about, no doubts at all, and complete confidence in both Chuck and Lane Music. Glad we ended up there, as we ended our search with the best selection, value and service.

Lane Music has been amazing. My husband went there and asked about piano teachers and pianos…read more They are able to recommend instructors for all types of instruments. They have a large selection of instruments and accessories. They led my husband to the best piano for him. I have taken my son in for piano lessons. I always arrive early everywhere I go. My son played with different items in the store. The owners enjoy people trying things to see what they really like and what feels right to the customer. They really do encourage the love of music. They have all kinds of sevices. I always enjoy going in there because the staff is very helpful. I know I will enjoy taking my daughter for piano lessons before too long. The reasonable prices, friendly staff, and large selection of instruments and accessories is definitely what will keep my family returning.

Great service I highly recommend. 5plus star rating. They are very knowledgeable about all…read moreservices provided

OVER COMMITS AND UNDER DELIVERS! Horrible experience for back up camera work, first off, he refused…read moreto look at the inside of the vehicle to see what type of camera system needed to be ordered. Made us bring our vehicle up there on a Saturday only to find out that he had purchased the wrong parts. Then he ordered us a system without checking to see if it was the one that we would like to have. And then under delivered on the installation, the camera is terrible quality picture does not look good and does not do the functions We explicitly asked for it to do in the beginning before he even ordered any parts. I give this company a one star and do not recommend you use them for any backup camera needs..