We had a great experience working with Virginia Estate Services. Since we live far from our…read moreparents, going through everything in their home felt very overwhelming. Throughout the entire process, Caitlin and her team were professional, organized, knowledgeable, and efficient. They handled every detail carefully and made the whole process much less stressful than we expected. What stood out the most was how caring and trustworthy they were. We truly felt they had our best interests in mind every step of the way.

Saw this sale on my way to lunch and picked up this gem. (Wooden TV ottoman) I'm surprised how…read moreclean and sturdy it is and drawers all pull out with ease. The people were very nice too. 10/10 experience

The auction was great many valuable items auctioned and great values. The staff were excellent and…read morevery helpful. Shipping was done there at a reasonable price. The auctioneer was extremely knowledgeable about what they were auctioning A MUST TRY

Such a great way to sell and buy! Used blue box auctions to liquidate some of my mother in law's…read moreestate. Will definitely use their services again!

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

(note - fee structuring and other may have changed since my 2020, 2021 experiences)…read more Coastal Downsizing LLC = definitely 5-STARS+ 2020 & again 2021, I was a "seller" with items to place in their online auction; items no longer used or suited to my changed tastes in decor. WHY 5+: pre, during, post auction - phone and email communication was quickly responsive, detailed, and courteous in response to questions. They also asked permission to place certain niche items (vintage jewelry) into another upcoming auction they determined would be a better fit, which I appreciated. The detailed photos they took and research done to document maker/year/materials for items were high quality and beyond expectation. Importantly also, their auction content was honest for buyers, showing any cracks or damage if items had such. The website was slick, easy to navigate, w/audible "dings" during the auction when something was bid on, along w/showing the bid offers. As a seller, there were no hidden or peripheral fees, Coastal Downsizing took a fair and straightforward % of the sales. Within ~2 weeks post-auction, I received a check for my portion of the sales and an emailed inventory of my items, listing what sold and what didn't, incl. the winning bids Overall: EXCELLENT service!

I showed up 12 minutes early for my appointment time and got kicked out with a "see this is why…read morethings get backed up and all jammed up." This was a very small lot with lots of traffic from buyers, and a very narrow shoulder to a busy road, to park on. I had to make a decision to show up when I did, or risk being late. At the time of my original arrival I judged that there was no way to be precisely on time in this environment. In all of my 50 years, I have never been castigated this way for being early, especially so loudly and publicly. You can bet I won't be early, or late, ever again. The owner is in way over his head and cannot efficiently handle a fast pace. Ask for help...I would have been willing.

Karen has helped us buy & sell two homes now and she really made the process seemless for us. She…read morelistened to our wants and needs as well as looked out for our best interest with buying & selling. Karen is so knowledgeable about real estate and the Hampton Roads area of Virginia! She was so helpful and mindful with prepping our home for sale and takes amazing pictures for the listing! She is so hardworking and will always get everything done for you as the client to get to close! We always felt so confident when working with Karen. I wouldn't work with anyone else as long as we live here. Sidenote: We also worked with her during COVID times last year selling our first home and buying a larger home. It was a breeze! Thank you Karen!!

Our foyer was looking a little "old", it was in need of new wallpaper. I checked Yelp and found…read moreDenise. We set up a day and time for her to give us an estimate and then all we had to do was to get the wallpaper. After we got the paper, we set up a Saturday for her to do the work. Denise is a very nice and professional person, who was right on time. She had everything set up and was removing the old wallpaper and prepping the walls in no time. Before we knew it she was done. We were extremely satisfied with all aspects of her work, she did a really great job.

Hired Denise for wallpaper removal and put up new wallpaper. She was extremely professional and…read morewould hire her again.

I have purchased a number of homes and Ashlynn Sawyer and her team acted as loan officer for the…read morelast two. They epitomize professionalism, customer service, and most importantly, results. One mortgage in particular was complex and involved many timelines. I do not believe any other team could have executed.

Honest, reliable efficient service for easy refinance or purchase. Ashlynn Sawyer will work the…read morehardest to get her clients the best service, terms and experience! Could not be happier with the recent experience.

Micky, at M & C Cabinets, is the best. These are recent photos, and it was over 2 years ago when…read moreMicky came to our home to measure our kitchen for cabinets. Micky asked all the right questions about space utilization, was I left- or right-handed, and how much and what storage layout would work the best for my family. Reasonably priced extras available were glass front cabinets (multiple options for glass designs), spice rack, wine storage and refrigerator space, lazy Susan, extra shelves provided, standard soft close cabinets, drink refrigerator station and more. I wanted my cabinets the same color on the inside as on the outside (custom), and the ones on display in the box stored are light wood on the inside regardless of the outside color. When I mentioned this to Micky, he said "Great, less work for my crew to have to tape off inside the cabinets", and I got what I wanted. No one else has cabinets just like mine. After we had placed a cabinet order, my husband and I were walking through Lowe's and saw the new thin cabinets build on the side a refrigerator as part of a cabinet display. I took a picture and texted it to Micky asking to add one to our order. Immediately he called, said yes, adding, "That's what custom is." We have a dining room, and yet even on holidays we find ourselves eating at the 10' island, which is half storage and half stools. Friends and relatives ask who "designed" our kitchen and it was Micky that made it so easy. When placing an order know that custom can take time to build and be flexible. I will buy cabinets from Micky again, it's just a matter of when and for where.

DO NOT USE THIS COMPANY. That is unless of course you like throwing your money away. Apparently…read moretheir business model is to quote an inflated price, take a 50% deposit, and then ignore you until you give up. If you are fortunate enough to get a call back, be prepared for a litany of hollow promises and excuses as to why they haven't gotten around to it yet. They have quite a few at the ready to keep stringing you along. Then they just stop responding. So unless you want to make a non-refundable, non-tax deductible contribution to the Mickey chain-smoking fund, find someone else. My personal experience is that I put down $500 in early August, 2022, for three doors, two drawers, and a false front on a bathroom vanity. The estimate was that it would take a couple of weeks. He got them made (his word) and was concerned about making an exact color match. So I bought him a quart of the same stain used on the vanity. That was the last time I saw him. He claimed to have them ready to be installed in early November. Then the excuses started. In his mild defense he had to move his production facility from Norfolk to Portsmouth. Then about twice a month he'd tell me that he'd send an installer on Thursday or Friday. I heard that through March. He even said that he'd do it personally on his way home to NC or even make an exception and do it on a Saturday. That obviously never happened. Then one day he hung up on me and that was the last time he took my call. I've repeatedly called and left messages without response. I could have gone to a trade school and learned how to do it by now. I should have looked at reviews instead of taking the recommendation of another cabinet maker who referred me. Unless you like aggravation and being frustrated, take your business elsewhere.