Extremely rude guy at the counter. Acted like he didn't need my business. No customer service at…read morethis place

I have gone here several times and have had great service both times. The first time I went was for…read morecigars and was overwhelmed by the section in their walk in humidor. The owner walked in and asked me if I need and help and I explained I am fairly new at smoking cigars and he walked through the humidor with me explaining all about cigars and helped me pick out some cigars for beginner smokers. The owner also gave me a empty box to store my cigars and got me set up with a humidor pack to keep my cigars fresh. Second time I went was for beer they got a great selection of beer to choose from. The owners wife cashed me out and was very helpful and friendly. I highly recommend going to Self Serve Beverage for all your beer and cigar needs!

I really love this Vape shop, all the employees are great but they're ALWAYS out of the juices I…read morewant or coils. If they're so popular I don't understand why they don't order more. So unfortunately I've had to resort to buying the products from the manufacturer's website. I'm tired of wasting my time going in only to leave with a juice I don't want because of their lack of stock.

Absolutely Unacceptable Customer Service…read more I am honestly appalled by the way I was treated at Ace of Vapes East York by an employee named Dalton, who I understand normally works at the West York location. I came into the store for a simple $5 return that had already been approved by a manager approximately a week earlier because the product I was sold was about TWO YEARS expired. While explaining the situation, I mentioned that this unfortunately was not the first expired product I had purchased there. Another item I had previously purchased that was expired was a Frito-Lay product. Since I work for a chip manufacturer I explained that I am very familiar with how the dates on those products work. Instead of simply listening to what I was saying, Dalton proceeded to argue with me about seemingly every single word that came out of my mouth. The entire interaction made me feel as though I was being accused of either lying or not knowing what I was talking about. Dalton then could not locate my purchase and told me that I might have to take the return back to the other location. The problem with that is that when I originally purchased this particular item, I was not offered a receipt and was not asked to enter a phone number, so there was nothing I could have done differently as a customer to make the transaction easier for him to locate. Then I was told that it didn't even look like I had been charged for the item. I knew for a FACT that I had paid for it. I remembered the transaction clearly because it wasn't that long ago. Yet instead of taking a few minutes to thoroughly look into it before telling me I was wrong, I had to stand there while he continued insisting that it didn't appear I had purchased the item. And then, after approximately five minutes of this completely unnecessary back-and-forth, he found the receipt. The item was there. I had paid for it. And the return was processed. So after making me feel like I was lying or somehow trying to get away with something over a FIVE-DOLLAR RETURN, the receipt ultimately confirmed exactly what I had been saying from the beginning. That is what bothers me the most. I completely understand verifying a purchase and following company policy. What I do NOT understand is why a customer needs to be argued with, contradicted repeatedly, and made to feel dishonest while simply trying to return an expired product that the business sold them in the first place especially when management had already approved the return. And let's not lose sight of the biggest issue here: the product was approximately TWO YEARS EXPIRED. This wasn't me changing my mind about something I purchased. I was returning an expired product that should not have been on the shelf for me to purchase in the first place. I wasn't asking for special treatment. I wasn't asking for $50 or $100 back. This entire interaction was over FIVE DOLLARS. I simply expected to walk in, explain that management had approved the return, have the purchase verified, and be treated with basic respect. Instead, what should have been a two-minute interaction became an unnecessarily argumentative and uncomfortable experience. I have been to Ace of Vapes before, which is exactly why this experience was so disappointing. Customers should be able to bring a legitimate concern to an employee without feeling like they are being interrogated or accused of dishonesty. Management seriously needs to address both expired inventory and the way customers are spoken to when they bring these issues to the store. The $5 was never the point. The disrespect was. Edit: I was just informed that I am trespassed/banned, etc., from any and all ace of vapes. So because I was honest in my review and gave my experience, I have been trespassed. Be careful everyone, I was trespassed/banned over a five dollar refund. And they didn't even have the respect to call me and tell me themselves they had to go through a third-party. If you can help it, do not go to this location.

Amazing cigars and wonderful lounge inside for the winter. With spring and summer sit out back in…read morethe courtyard and enjoy your cigar that Jon will assist you in selecting. A must visit spot in York that will show you an amazing time to sit, relax and unwind with a great cigar.

My husband Nat was in town performing for a business next to Casta Fine Cigars. When I went inside…read moreto look for gifts, Mr. Kindig was very kind. I know nothing about cigars, and Mr. Kindig took the time to explain a few things to me. He also helped suggest some cigars for the people I wanted to gift them to. Because my husband was performing next door that night, Mr. Kindig wanted to give me some cigars for free, but I told him that I'd like to pay the full price to support a small, local business. Both people I gifted the cigars to said that they were "very smooth" and "pleasant." Hearing that made me feel very fortunate to have crossed paths with this establishment.

Worst customer service EVER! Even if there is one employee in the store and they are helping…read moresomeone that employee should be able to multi task and greet customers that walk in or at least acknowledge them. Also giving a customer a display vape that the employee just put their hands all over the mouth piece and never offered to clean it seems pretty unsanitary. Who knows how many people touched that! I had to take a display because the employee spent a whole 60 seconds looking for one in a box because he wanted to sit back down! Laziness at its finest right there! I won't be going back to this place, I don't recommended if you value your time and money!

We enjoyed coming here and trying the different e liquids. We talked about all kinds of things…read morehere, to where it was like hanging out in the employees' living room. Excellent service & great tips.