I didn't see the actual doctor. This review is for the front desk/reception…read more A large glass window (with a small hole on top and a slit opening on the bottom) divided the receptionist and the front waiting area. You had to scream for the lady to hear you. When you asked her to repeat, she looked at you funny and seemed annoy. Another nurse kept butting in when I asked the receptionist questions, which was okay since that lady seemed to know things more than the receptionist. However when I asked if I can talk to her directly (instead playing telephone; I couldn't hear her and she couldn't hear me so the receptionist had to repeated everything both of us said to us), she wouldn't come to the window. It was a very odd and awkward interaction. Neither the receptionist nor the nurses seemed to care about what I need or helpful. Consequently, I walked out. The waiting area was full, and so was behind the desk. Nurses (at least I think they were) were just sitting around. This was around 11ish.

I have been sick for 3 days. The worst cough, chills, headache you know good times. I went there…read moretoday and I was told by the girl at the front desk I had a balance. Say what? I was confused because I had been there many times well, her supervisor came over and told me I owed over 300 since 2019. 2019!? I explained I didn't know and I had seen the dr before. Well, they didn't follow procedure then. That's what she said. Of course I could pay 100 plus the co pay and see the doctor. Now, I am in the er waiting on a covid test. I am really sick.

Currently, I'm sitting here directly in front of American family care of 7583 . I just wanna do…read morethis quick review because it's necessary at this time. There's a nurse practitioner here go by the name of Janice Pearson, and please forgive me, but this is the worst experience with any nurse practitioner that I've ever had in my life I was just a number to this lady today. This is the way I felt because she treated me very cold, not and not friendly. time she was in the room with I knew how much her husband weigh. I knew how big he is. I knew that he lost I knew that he has back issues. he's currently working as a paramedic or EMS I have to listen to at the same time I'm sitting in the chair so much pain trying to tolerate getting through these unpleasant menace of listen to this Miss Pearson talk to me about her to me about my pain that I came here for today or my problems needed that I had to come here in the first place. as soon as Miss Pearson was done, she we'll see what we can do for you. Within 2 to 3 minutes later Miss Pearson walked in the room, handed me several pieces of handout paperwork she pulled back the door wide open, so that it could stick to the suction cup on the wall, which means it stays open and always all she said to me, there you go! I'm sitting there looking crazy had no idea what the hell she was talking about. I got up and walked to the receptionist looking very I told the young lady I don't know what to do, but this and most strangest care that I've ever had in a facility. Seconds later, the assistance open the door, looking for me because I thought it was time for me to go home. her name is Santana and she's very says I have a injection for you. I I told Santana I had no idea what was going to happen because her nurse practitioner basically told me get the hell out ! nonverbal. Janice Pearson does not seem to like people of color and I can tell she didn't want to be near me because she never me at all not even with a pair of gloves on and that is sad. It is also sad that these young ladies medical assistance that work here they work very hard they all are super sweet, including the office manager the clinic manager, Cornelia White. They're all very sweet and kind. It is sad. They didn't have to work with someone who seems to have a heart of hate towards a certain class of people as if they don't matter. If Janice Pearson is here the next time I should have to come back for my follow up then I will turn around and walk right back out the door because I refused to be in company of someone evil or unfriendly or unkind and don't seem to take interest in treating me as I'm a human rather than treat me like I'm an animal. I feel bad for the friendly staff that they have to work with someone to this nature and I pray that at some point, God will remove the negative energy not welcome this type of time place in healthcare organizations. This is my personal experience and it doesn't happen to me anything to anyone else out there but as a healthcare professional of 20 for nearly 10 years, A wonderful mother and wife, I refuse to accept anything less than friendly kindness, respect, and gratitude to those who gives it back. I am and this is how I feel without prejudice only the truth.. may God bless each and everyone of you and please take care of yourselves. Go see the doctors with pride because they are doctors for reasons. Thank you.

Nice and courteous staff the wait time is a bit crazy, I got here of a 10am appointment and didn't…read moreget back in the back and seen until 11:45-12:00.

I was taken by ambulance to Athens Limestone Hospital. Once there, it was determined that I had a…read morevery serious blood infection that had turned septic and was placed in ICU for the next almost two weeks. All of the doctors, nurses, tech, etc in the ICU were fantastic. After leaving ICU, I was placed on a regular form for an additional 4 days or so. My doctors, again, were fantastic; very personable, knowledgeable, and genuinely cared about me as their patient. Overall, I had a wonderful experience while in Athens Limestone Hospital, as wonderful as one can have being so ill. I would like to address to people directly though. I had nurse by the name of Gabby while on the regular floor. She was horrible. She should not be a nurse, not for Athens Limestone Hospital nor for any other hospital. When she first came into my room, it was immediately obvious that she did not want to be there and could not have cared less about me, as her patient, and presumably about any other of her patients. She was not friendly, did not want to be bothered to helped me, would not answer her page and on many occasions never came into my room to see what I needed and was the only nurse to jab the diabetes needle into my arm, which actually hurt. She is beyond a horrible nurse, and should be fired immediately. She is not a good representative for Athens Limestone Hospital. I would also like to comment on Barbara; she goes by Bam Bam or Jo Jo. She is with the housekeeping staff. She was fantastic. She went above and beyond, way above and beyond, what her job would require her to do. She always had a big smile on her fact when she came into my room, enjoyed talking with me, and genuinely cared how I was doing. She cleaned my room far better than any of the other housekeeping staff, taking the time to go the extra mile. She is a true asset to Athens Limestone Hospital and one that I hope is recognized for her exceptional service. Thank you, Bam. You made my stay at the hospital more enjoyable with your presence.

0/10 recommend!!!! I sat in the lobby for 12HOURRRSSSSSS. In those 12 hours my throat was closing…read moreup even worst! I've sat through 3 shift changes and not one time was I attended to. I had to go up to the desk 3 separate times to ask what was the hold. They wasn't under staff or anything so I asked what was this issue and was never given an answer. This is by far THE WORST HOSPITAL IN NORTH ALABAMA!! I wouldn't dare come back to this hospital ever again! I also sat down for 10 hours straight and on the 11th hour they were just now testing for strep and covid. When I gave them my reasoning for coming, it clearly stated how much pain I had been in! Not only did they not attend to me there was a pregnant couple in the lobby that sat for 8 hours straight before they ever said anything to them! I've stated multiple times to the staff in the front that my throat felt like it was closing let alone I was also told that it would be hours before my name was even called! It is 11:06 and I AM STILL HERE NOT TREATED, heard , or even had my tonsils checked to make sure I didn't have severe closing in my throat. I've explained to them from my time coming here and sitting down things have gotten severely worse and yet nothing has been done at all! 0/10 DO NOT RECOMMEND FOR YOUR SAFETY OR YOUR CHILDRENS SAFETY

Went today because after calling Teladoc and getting cough pearls, I needed to see a "real" doctor…read moreaccording to my husband. I called before getting dressed and was told about thirty minute wait today but I was in and out with prescriptions called in to pharmacy ready to be picked up in less than 45 minutes. I saw Dr. Purner who can be hit or miss with bedside manner, but he was pleasant today. After his diagnosis he sent nurse back in for my shot and I was out. Also I go here when I need to because my primary care doctor is in Madison and I don't need to make appointments I have never had a bad experience and there is always the option to see your regular doctor if you are not improving or go back to them. The receptionist are always very sweet and so are the nurses, I know they are seeing the same symptoms all day long but you wouldn't know it from how they treat you individually.

Everyone, from front desk to physician, was very nice, calm and understanding here. Being an urgent…read morecare, the wait was long. The place was pack, but the waiting area was big and open that you don't feel like you're cooped in a chicken house incubating germs from others. I didn't see the doctor, just a physician nurse. She was knowledgable and reasonable. She referred me to another doctor and offered to "refund" my money since there wasn't anything she can do at the place. She made sure I had an appointment with the other doctor on that day, which I thought was extremely rare and highly appreciated. This urgent care is definitely on my go-to place if/when I can't see my family doctor.

My husband was sick, so I reserved a spot for 8:30 this morning. Arrived at 8:10 and was told by…read morethe front desk person we were checked in, so down we sat. After an hour, all five people in the waiting room had been called back ahead of us. When a lady came in and said she had reserved a spot and was also called back, I went to the desk to see what our holdup was. I was told we had been marked as a no-show because my husband had been called and we didn't acknowledge it, which was a blatant lie. Only then was I asked for our co-pay and received a text that he was checked in. It's obvious we were never checked in, and after being told it was our fault, we probably won't be back. I understand no system is perfect, but to be lied to and made to be at fault is inexcusable. Anyone who believes that two people sitting right next to the door where they come out and call names, didn't hear their name called, plus no one was called back that didn't get a response, will believe anything.​