Sheliah, to be honest, is an amazing realtor. I highly recommend her. She has been selling real…read moreestate for approximately 20 years. Sheilah has achieved many awards and praise, BUT what is really important to her is helping you. I know her for her kindness and going the extra mile that many realors do not do. What she cares most about is making this as smooth a process for you and that you are totally happy with her service. She is understanding and compassionate, after all, we are talking about selling our home! Or, perhaps you are new to buying and afraid you will make a mistake. No worries, she will guide you along the way. PLEASE do yourself a favor and call her!!!

My husband and I came across the most perfect house and we contacted Sheilah immediately. She was…read moreon vacation in Florida and handled everything from finding one of her co-workers to meet us at the house for a walk-through and then putting the offer in all while vacationing. She never missed a beat with the transaction, she was on top of everything and we were impressed with how she negotiated for us. I can't imagine going through this process without her on our side. I highly recommend Sheila Augustine.

Michela and her team were incredible to work with. They had a plan for the sale of my property…read morewhich was executed flawlessly and netted me a phenomenal price for my home. Michela gave great advice on what to do and what not to do to prepare my home for sale. I could not recommend them enough, and have indeed suggested them to friends and family who have also been very happy with their services.

We have loved working with Michela! She has helped us both purchase and sell multiple homes and was…read moresuch an advocate for us through the whole process. We wouldn't hesitate to recommend her to anyone!

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

If you are in the need of a realtor, your search should end with Erin Melton and her team! Erin…read moreMelton has a wealth of knowledge, drive, is trustworthy, and is very proactive in getting your property the attention it needs, and better yet...sold (or bought)! We received continuous reports on all aspects of the buy/sell process, including scheduled calls with her. All messages sent to her or Jacky (her also awesome Office Manager) were answered very quickly. She made everything as easy as possible for us, and took all the time we needed to listen to us and answer our questions. She 100% cares about her clients and shows it in every way.

I'm so impressed with Erin Melton and highly recommend her. She was very knowledgeable and…read moreprofessional and spent a generous amount of time explaining everything to me. She covered all options I can take with my property, the current market, comparable houses, and the process of selling including a full breakdown of final numbers. Although I have chosen not to list my property at this time, I am definitely going to have Erin as my realtor when I decide to sell it in the future. I had several different realtors I found on Yelp come around last week and my experience with Erin was the best.

Scidney and Shannon at MMG are amazing. We met Shannon in 2020 when she list our house in Richmond…read moreand it sold in less than a month with multiple offers, she made everything so easy she was amazing to work with. Here we are in 2021 buying a new house with Scidney as our primary agent. He is the most patient realtor I have ever met. He worked with us at every demand, he is so knowledgeable about what to look for in new construction. I think he even shocked the builder with how much he knew. If we ever have anyone in the RVA area looking to buy or sell a house you should call MMG and listen to what they have to say they know what they are talking about. Thank You Scidney for being with Joe and I on this journey on purchasing our retirement home. We appreciate you, for all you did and is still doing to make sure we are satisfied with our purchase. Thanks for being so amazing.

Scidney and Shannon are a wonderful real estate team. We've been extremely happy with their…read moreexpertise and personal attention given to us during a challenging long distance home search. Scidney went above and beyond in providing punctual responses and communication from the start. With Scidney's guidance, we were able to make an appropriate offer that was then selected by a seller and closed on our new home. We appreciate Scidney, Shannon and their team and would use them again.

I signed on with Michael several months ago after a bad experience with another agent. What struck…read moreme about him early on was not only his sincerity and professionalism, but his empathy, too. In the several months we've worked together he has consistently shown those traits. What I appreciate the most, though, is that he has my best interest at heart. On more than one occasion he has dissuaded me from considering a property, knowing that it would impose a financial burden. What a delightful contrast this was to my last agent who was actively trying to sell me a house that would have been a money pit. Additionally, when we learned about a loan program that would be ideal for my needs, he excitedly called to tell me about it. I have recently been pre-approved for this loan and am so grateful to have this opportunity.

Michael Hottman helped me to buy a home a few years ago. Initially he was a good realtor. Good…read moreenough that I referred him to sell a family property. It was during the sale of the family property that I realized our relationship wasn't as strong as I thought it was. Unfortunately, while the property was on the market my family suffered two losses that unfortunately shattered the family dynamic where we no longer communicate about the dealing of the estate. Michael would regularly offer information about the property. A few weeks ago I began calling him to get information about the insurance I purchased for my home, an issue completely separate from the family home. He didn't answer my calls or texts. When he finally responded to my calls via text he sent me a brief message with only the name and number of my home issuance agency. This was not like him at all. I could tell that something was wrong but I had no clue why he was avoiding me. It wasn't until I rode past the family property did I realize that he sold it and only consulted with my oldest sibling. This hurt me to the core. Michael knew my mother and knew that she consulted with the entire family when making big decisions. Although I am not the oldest of my sibling I thought that our relationship was strong enough that he would at least let me know that he was selling such an important part of my family. I didn't get to walk through the house one last time or anything. The reason why I am telling my story is for two reasons. One, if you like to develop strong personal relationships with your realtors Michael may not be the right choice for you. Sadly after my experiences with him it's clear his only concern is the commission. Which it should be, but he should also be concerned with forming strong relationships where he can be referred for more properties in the future. Two, I was initially calling him for matters that concerned the property he sold to me! I needed to find if something was covered in a fast amount of time and because he assumed I was calling to discuss other issues he put my safety at risk by avoiding me for weeks. He didn't answer any of my calls and we didn't talk on the phone until I called him from another number that he wasn't familiar with. I mean how old are we? I was personally hurt because he was a big part of my life for a period of time when he helped me to buy my dream home. I felt like I lost a friend. By all means if it doesn't mean that much to you then disregard my story. Unfortunately our relationship will never be the same and it sucks because I'm stuck with having to refer to him for details that may come up for my property in the future. My advice would be to avoid but then again every encounter is different.

Great Job! Matthew and Lucy made a great impression from our first meeting. They came prepared with…read moremarket analysis and ideas to enhance our home for sale. He coordinated maintenance work that was requested after the home inspection. Everything was completed timely and at reasonable cost. He marketed the home and secured a sale within 3 days of the first showing. Great job and a pleasure to work with.

The Gold Standard For Selling A Home! I truly could not have done this without this incredible…read moreteam. I've bought and sold homes multiple times across different states, and unfortunately, not all of those experiences were positive. Working with Matthew and The Henry Team was not just a game changer; it was genuinely life-changing in the best possible way. I especially appreciated Matthew's calm, steady approach when my nerves and past experiences got the better of me. The team's professionalism and support made all the difference during what could have been a very stressful time. I always felt informed, heard, and supported at every step of the process. I wouldn't hesitate to recommend Matthew and The Henry team to anyone looking to buy or sell--they truly set the standard!

Karli is a great realtor, especially for first time home buyers like us. Her large network and…read moreinformed market knowledge allows her to set her clients up well in today's competitive market. She provided excellent educational information throughout the whole home buying process. She worked within our price range, location, style, and construction preferences and provided excellent guidance on what listing prices to pursue so that our offer would be within our budget. When we found "the one", she advised on how to structure our offer to be the most attractive. The first offer on the first home we bid on was selected due to her guidance! Karli continued to provide crucial guidance on inspection, repairs, and closing. Since closing, Karli continues to be helpful in providing contacts through her large network of contractors and repairmen. We would and have recommended Karli to anyone in need of a realtor.

Karli was wonderful! So professional. Very knowledgeable and made the process so easy! We only…read morelooked at about 4 houses with her before we put an offer in on our home and got it!