Jim was an exceptional lender to work with. He was friendly, professional and went to great lengths…read moreto assure that our first home buying experience went smoothly. Whenever I had questions, no matter how small, Jim was happy to answer them and make sure I was in the know about every step of the process. Jim's dedication to his clients is obvious, and he took hours of his personal time to help us. Highly recommend going to Jim for any lending needs, you'll be taken care of.

Jim is THE BEST. He helped us rain or shine, whether we were just browsing and then also when we…read moreneeded to hurry up and make things happen in ~30 days. He cut out all of the fluff that comes with home buying, saved us from getting stuck in complicated weeds, and did much of the lifting for us through the process. He also was very responsive and would check in from time to time to ensure we were feeling good. Genuine care! He made it SO EASY. Everyone was like, 'omg you're buying a house that must be so stressful.' UH NO! NO NOT REALLY BC WE HAVE JIM!!!! 10/10 will be working with Jim again and encourage you to do the same!

Mike assisted in the purchase of our first home over the last few months. We were under contract in…read moreDecember but did not close until February, Mike remained communicative and informative throughout that entire timeline. This being our first purchase we had no idea what to expect, having met with Mike before we even made an offer we were educated as to what to expect in the process and what Mike and his team offered us. We felt far more confident from that initial meeting and knew we had the right team behind us. Throughout the process Mike kept us up to date regarding interest rate movements and helped us secure a very good rate. He answered our very specific questions, was incredibly timely in his responses back to us, and calmed any nerves we may have had. I highly recommend working with Mike, if you are looking to learn about the mortgage process give Mike a call, you will not be disappointed.

The Facchini team supported us from day one - educating us on the process of home buying and all…read moreconsiderations we should factor. We shopped rates and they were able to match the most aggressive rate for us. On top of that, their communication is always immediate, which was a huge factor for us getting an offer accepted and closing with speed. They also offer Cash Guarantee options (if qualified) which made our non-cash offer competitive against those that were paying cash. All around we have had a great experience working with Michael's team from the start through close. Thank you!

Alex is great to work with. Timely, transparent, and to the point. Highly recommend working with…read morehim and his team.

It was a pleasure to work with Alex and his team. He was very avaliable and responsive to create…read morepre-approval letter and answer any questions I had.

So, this is seriously belated - my husband and I bought a house in December of 2016, and Peter was…read morethe best part of the whole ordeal! Buying a house is confusing and complicated enough, even without adding in the mortgage process. Peter made this so painless, and was an amazing resource for us. He was patient with us while we were learning the ropes, and did a great job of making sure we understood everything. I would definitely recommend Peter to anyone looking for a mortgage or refi. We will definitely be reaching out to him if we ever need to deal with these things in the future!

Anyone who has ever gone through the toils of getting a mortgage loan knows that there are few…read moreprocesses more complicated and stressful in life. Gathering up financial records, credit reports and tax returns and then worrying about appraisals and approval in the current economy can certainly lead to some sleepless nights. Peter Alving makes this whole complicated procedure much less agonizing. His professionalism was evident from our first conversation. He knows his stuff, from working with imperfect credit scores to finding creative financing in a market where mortgages have been tough to come by. Every stumbling block that came up was handled promptly with grace and a very reassuring sense of calm. Peter's whole professional demeanor comes across as "Don't stress yourself out. I've got this." I've personally worked with Peter two mortgages and two refinances now, and I also referred my sister to him for her mortgage. I couldn't be more happy with the way he handled our business and I would highly recommend him to anyone who gets hives at the thought of signing over their life to buy a new house.

I would give negative stars if I could. This company is a bunch of either crooks or just…read morecompletely incompetent bufoons. I sold my house back in February but still haven't received my settlement from them despite calling them five times. Please don't do business with these crooks.

Michelle is great. She knows her stuff. I love working with her. She is on top of everything. Great…read morepersonality and very knowledgeable

This is probably the fifth or sixth time I have worked with Michelle Bobart and her team of experts…read moreover a span of probably twenty years. I am a small business owner and, I think because of that, very demanding. I expect excellent customer service because I know that is what differentiates my business from the larger ones. Michelle's team delivers expert advice and stellar customer service. I told Michelle and her team that I wanted to close asap on my new property and we closed within 30 days-much quicker than I expected. Of course, I was responsible for delivering on my end but when I did, someone from the team was right there to make sure everything moved. To top it off, they are super friendly, and even went beyond when I could not find an insurance company to cover the flat roof home I was buying in DC. I whole-heartedly recommend this team of experts.

I have gone back and forth on whether to write a review about my repeated negative encounters at…read morethis Lakeside Bank location. After today, I no longer feel it's optional. First incident: Your security guard was "patrolling" the parking lot when he stopped me while I was walking my dogs--not for any safety reason, but to ask my opinions on genders and pronouns. He was actively tallying responses on a piece of paper, suggesting he had already approached multiple people. This was inappropriate, uncomfortable, and completely unprofessional. If an employee is bored, that does not give them permission to corner pedestrians with personal or political questions. Second incident: An individual driving a clearly marked Lakeside Bank company SUV was speeding recklessly in and out of the parking lot, showing zero awareness or concern for pedestrians using the sidewalk. At one point, he pulled out directly as I was crossing, forcing me to yank my dogs to a sudden stop to avoid being hit. He made no effort to slow down or acknowledge the situation. This level of disregard for pedestrian safety is unacceptable. Third incident (and the final straw): My dog briefly stepped several feet into the edge of your parking lot to sniff snowbanks pushed up by overnight plowing. We were no more than 6-10 feet in when one of your Temu-Tim Gunn employee pulled up beside me, stared aggressively, rolled his eyes, and literally shooed me away with his hand. He then rolled down his window and said, "There's a sign that says no dogs, can't you read?" His tone was condescending and hostile. He continued mumbling as he drove off. This was unnecessary, disrespectful, and embarrassing behavior from someone representing your business. I acknowledge that this is your property and that you have a no-dogs policy, but the way I was addressed was completely unnecessary and unprofessional. I could have been asked to leave respectfully instead of being spoken to in a condescending and dismissive manner. Lakeside Bank, this is not how you treat the people who live in and support this community. Locals are the very people who advocate for businesses--and right now, your staff is doing the opposite of earning that goodwill. Additionally, your signage claiming "We love dogs but not in our parking lot" comes across as smug and disingenuous. You do not "love dogs" if your response is to aggressively chase people away, refuse to use dog-safe salt in the winter, and allow employees to act with open hostility. Between inappropriate political questioning, reckless driving, and disrespectful interactions, this location has a serious professionalism problem. You need to do better--because this behavior is absolutely unacceptable in this neighborhood.

My family has multiple accounts here. I appreciate the personal service, the tellers are great, I…read morefeel like home whenever I walk in. They are perfect for me, I love the convenience of their locations downtown and even in the suburbs.