I am giving this review a 5 star because of Chimere at the St Peters Branch. She tried to help me transfer money from my credit union account to my bank. She was really helpful even though I was never able to accomplish this. I had called in the am today and got instructions from Chimere but they did not work for me as I was having trouble getting a code. I stopped by the credit union and they would not help me. I got home and called back and Brent answered and sent me back to the virtual assistance. This branch would be rated zero except for Chimere who really does want to help her customers. read more

Terrible communication. Bully collection tactics and terrible customer service. They sent me an extensiin packet I filled out multiple times for a loan through them and did everything under the sun to avoid honoring it from claiming they never received it (it was digital-how's that even possible) and saying they didn't have adequate information despite me sending them everything they request. They would call, text and email all in the same day and it would always be the same person I just talked to who didn't like the answer I gave. DO NOT EVER USE THESE GUYS FOR ANYTHING!!! read more

Disaster experience. Rory K is an absolute joke! She has no clue how to do her job. Typical lazy, dont care, no follow through attitude. Reviews don't lie. This is a kindergarten operation. Took her exactly 1 week to accomplish zero! Another CU did the whole deal the same day! read more

I came to your establishment on Monday deposited a check in my checking and 900 cash into my savings. And now you don't know where my $900 is. You don't act like it's a big concern. I've been calling I called the center I called the direct bank I came to the bank but now the manager is in a meeting. They keep blowing me off. I want my money. I need my money. And last but not least it is my money read more

St Louis main office has become completely Worthless since I first became a member in 1983!! Latest episode involves Bill Pay. I scheduled 4 bills to be paid yesterday 12/11/25 & they were confirmed to be paid yesterday. Just by chance I looked at the account & found that they were Cancelled. No Notice, Nothing. I finally got through the automated phone system to a rep, who wanted a complete history & verification just to explain why? Time for a change! Plenty of others want my business, so goodbye & good riddance. ABECU is completely gone. Together has driven it into the ground! Only Incompetents left. read more

Needs technical upgrade and employee upgrade. Fraud department is comprised of clueless, inept, employees.When an Institution changes names, the should be the clue it's time to move in. Had a home loan, several auto loans when it was Anheuser Busch. That past activity means nothing. When you're told wire transfers are a "luxury, not a right, it's time to move on." There is no hope for this business. read more

They are not a bad bank. Nothing really stands out with them from the rest. I like that they are a credit union.

If I could leave zero stars I would. Monday I made an appointment to meet about getting pre-approved for a mortgage. After setting the appointment TWO different women called to confirm and each time I state I wanted to discuss pre-approval for a mortgage. I arrived 10am Monday and was told I made an error with the appointment. no mortgage person available but they would call me. it is thursday- no word. so today I made an appointment again. I arrived and waited outside. 9am appointment means nothing. my confirmation email said to bring all my documents and paperwork to Creve Coeur office. NO APPOINTMENT AGAIN!!!!! are u really a bank? D you really give a darn? I think the manager is a joke and should be fired. I think all I can do is close my account and go somewhere else. obviously this CU is scraping the bottom of the barrel. I asked to speak to a manager or supervisor but was told they did not have a phone number for Creve Coeur or the manager. I said..I am standing in the damn lobby. lies. idiots. close the damn credit union. I think FDIC needs to hear these lies too. read more

The whole credit union process. Terrible customer service. A branch manager humiliating a customer in the lobby for all to hear. It took 2 months to close out an account. Two months!!! read more

I have not been thrilled with the changes for this Credit Union in a long time. I joined over 20 years ago when it was St Louis Telephone Credit Union, then Meridian, then American Eagle, then Anheuser Busch, and now Together. It started to decline once it became Meridian, but we stuck with it. We moved to CA around the time the merge with Anheuser Busch occurred and we used the Fairfield, CA Branch. The reason this is a FIVE STAR review is because of one person alone...Elizabeth Valk, Branch Manager in Fairfield, CA. She is exceptional and goes a step beyond with her service and dedication to her customers. Although I left that area, I continue to reach out to her for our banking and loan needs. If she ever retires, we will be taking our personal and business accounts elsewhere. read more

I purchased a cashiers check that did not clear after waiting 11 days. I went into the credit union to put a stop payment.. The banker and assistant manager worked on this. I was issued a new check. The funds came out of my account for this check. then I. was told the money would be back in my account by 4 PM today. Two hours later I get a phone call saying I'm sorry we were wrong. That money won't be back in your account for 10 days or more. which meant I had to make another trip to the bank to make a deposit and talk to the manager. The I had the. manager get the bankers notary book and paper I signed. He gave me the paper and left hiis office While I signed the paper as a notary you're supposed to witness the signature nor did he record it in his notary book. Needless to say I'm done with Neighbors . read more

Stay clear of the Arnold branch they never return your call and do nothing to help people. And the bank manger is completely useless

My wife and I have been with this credit union for about 20 years and through at least 3 name changes, which I never understood. When it was Anheuser-Busch employee, credit union, and even TCU everything was hunky-dory! Excellent customer service, etc. Nowadays not so much. I have had good luck with the credit union stopping and notifying me of fraudulent charges to my account, which I very much appreciate! The customer service whether on the phone or at a branch has plummeted! I just today tried to call the customer service number and got a person that sounded like they were in their car or on the side of the road! Lots of spuds of passing traffic?! And a horrible muffled sounding connection. When that happened and I was then asked for my account number, phone number and address, I had to let the guy know that I was not comfortable going any further with any of that information. How utterly unprofessional. I'm not saying that the gentleman that helped me was being unprofessional, but it just didn't sound right to me, it sounded like I was banking with someone that owned a bank in their car on the side of the road or something and it left me feeling very uncomfortable. read more

Called about activities on my account. I did not make the transactions. They turned around and told me. I had to fill out paperwork and since I called and told them that it's fraud. They still allowed the money to leave my account. read more

I applied as a co-signer on a loan application. My credit is excellent and was approved. The represenative told the other applicate about the other debts on my credit report. I was co-signing the loan with another individual who was going to use the proceeds to pay off there debts. They released confidential information. read more

My family have been members since 1990s. I have had no issues until my wallet was stolen and $3000 was spent at a CVS. I immediately called to lock my debit card, credit card, explain the situation, and open a case. I received back $1000 on my debit card immediately but have been chasing anyone at the credit union to get the $2000 back from the credit card. I have called for two months now and each time they say there is no open case and have to start all over with opening a case. I asked to escalate it and the supervisor said the same thing. It has been a very frustrating two months. read more

As a 25 year member, ever since ABECU (excellent service) was purchased by Together CU the customer service is pathetic. Leaving voicemail messages gets you no response many times. Whenever I visit the South County branch it looks lifeless and deserted and the overall environment is unfriendly. long wait times for service, obviously Together has cut the staff to the bare bones. read more

Horrible customer service. Loan officer nothing short of incompetent and ignorant. Closing account today

Kindness goes a long way. They need to understand that without customers there would be no business for them. my husband and I have paid on them consistently for 6 year on a car loan. something happened with the auto pay and they have been nothing but unapologetic and rude. very disappointed in this place and will never be going through them again. do better. read more

Amazing experience recently with Don! As I transition, I have to change my name on every legal document and account. It's an arduous process, but he made my visit here as seemless as possible. He was completely understanding, respectful, and it was obvious he has my best interest in mind. It went a long way. The new facility is really nice, it's now 6 blocks east of the former location. There's more parking and everything is new and shiny. There are more desks to be helped at and their new process is really efficient. When you first arrive the bank is inside of the building to the left. You are greeted by someone who signs you into a kiosk and then you can sit on a number of new chairs and couches while you wait. They have a coffee machine that makes individual cups with a variety of choices, as well as, bottled water while you wait. Once your name is called, they quickly help you out or point you in the right direction and you're on your way. We also got connected with their mortgage team because we are considering refinancing. Awesome experience, this is my new go-to location. read more

the worst bank ever. I have never experienced such a lack of care or customer service until I banked here. they never even called me when a $1100 charge was allowed to post from a card they were supposed to close! I have never made a charge that big. when i got upset they had the nerve to get an attitude; this is reps and managers. I will never bank here again and hope others will see the light read more

I used to highly recommend Anheuser-Busch Credit Union, but since the name change to "Together Credit Union" (itself a little embarrassing), things seem to have changed. Last week I had occasion to stop by the branch, and the place was a disorganized mess; computers were down, staff was short, and a client was berating a representative. Twice I've experienced indifference bordering on rudeness from representatives. This is something I hadn't encountered before that date. I'm inclined to give them the benefit of the doubt given the conditions in the U.S., but we've all been at this since March. How about catching up? read more

I will NEVER bank with them. I had a business account with them five years ago and closed the business after my business partner's stroke. At that time, service was great. Today, I began my morning with a call to the Creve Couer location who informed me that they are short staffed and can take the paperwork but not process it because it takes too long. I decided to visit the Florissant and it was a ridiculous experience. The personal bankers did not want to be bothered and sent me away twice. Each time, I returned with whatever they needed only for the same person to turn me away again. The 2nd time was unjustly and for no reason other than she did not want to take the hour of time to open my account. Well just so that they are aware, in the EIN form, as I mentioned, you do not have to type LLC behind the name of the business (the reason I was once again turned away). I have decided that I will pay more if necessary to bank with a bank that wants my business. My daughter and fiancé will also close their accounts. read more

They constantly stop me from using my debit card because they think it is fraud. Once I tried to use it at McDonald's 2 miles from my house and I couldn't use it. It always happens on weekends when I can't get ahold of anyone. Idiots! read more

On the first of July my account was fraudulently hit up 10 times in a roll,10 times,my account wasn't flagged and it didn't show up on my account,On the 3rd they hit my account up for over $200 dollars,this could have been avoided if it appeared on my account,so that I could have known and closed the account,now I am told that it could take up to 90 days to get my money back and it was their negligence,this never happened with AECU,I've been there for over fifteen years,I'm going to leave this bank read more

Thieves. Charged me fees and closed my account without warning. Still called to try and refinance loans with me, still wanted me to buy their insurance products (did receive those by mail) but had ZERO communication about closing my account. Went to do some banking and was told I no longer had an account and was rudely told by the manager that there was nothing to be done. I asked how taking my money without notification was not theft and was told there's nothing to be done. No explanation, horrible communication, no apology, no refund of my stolen money. Would avoid this place at all costs. read more

I just chatted with a customer service rep, Chris, and he was awesome! He was kind and patient, and had quick helpful answers to all of my questions. Having my car loan through them has been a great choice for me throughout the years as they have been super easy to work with! read more

Have been there 10 years and the last few months it has been totally unorganized and unprofessional when I had to go in the branch I alway go to... all new people now account I opened took 10 days to get opened... frustrating beyond belief nothing is easy to get done. read more

Oh, how I loved this credit union before the name change that they swear was JUST a name change, and nothing more. Now it's just another financial institution, nothing more. You used to get personalized service, fast, efficient answers, great programs and rates, now you're just another number and if you need anything else - they'll send you to someone in Florida. If I wanted to the big bank feel, I'd just bank with one of them. BOA and US Bank also have great rates, etc., their service just sucks. I thought what I was getting with a credit union vs a bank went out the door when they became Together - which by the way is a terrible name and I hate saying it out loud when asked where I bank. Seriously - who came up with that? It's just horrible. To be honest, I still just call it the AB credit union. I referred my boyfriend, my mom, my daughter, her boyfriend, a couple of friends, and all are one foot out the door. As the Office Manager of a local business, I encouraged them to come for onsite recruiting events on an annual basis to help our employees get signed up or inquire about different loans, etc. Yeah. Haven't done that since the switch either. In fact, my boyfriend who has a score touching 800 across all 3 bureaus applied for a mortgage and was waiting on a preapproval from some dingbat loan officer in Florida, who was on vacation (they never bothered to tell us that when assigning us someone in, again...FLORIDA.) and by the time the person who was "filling in for her" got back to us, he didn't have any answers. Once two weeks had past and we still weren't getting anywhere, we went to First Community, had a pre-approval in under an hour for exactly what we asked for and moved on with our lives! I might have said it was probably just a "one-off" situation, except at my recommendation (the very last I will EVER give for this dumpster fire of an institution) my mother applied for a credit card through Together. After (no exaggeration) EIGHT phone calls from some untrained individual, requiring her to fax proof of income (she gets direct deposit here), proof of residency (she already had an account), and proof of identity (hi, you met her in person and took her ID in hand in order for her to apply - REMEMBER?), it still took again TWO WEEKS (this must be their company standard) for them to get back with her to offer her a $300 credit line. WHAT??!! I got online for her, applied for Capital One Venture - approved in under 30 seconds with a $5000 limit, and Discover IT Miles - approval in under 30 seconds - $3500 limit. Done. These people better get their lives together, because them bragging about being voted "best credit union in Missouri" isn't going to be awarded again based on the "Together" way of doing things. I've been with them for over 10 years, and the last two have been a disgrace. I've been slowly moving my business elsewhere. read more

I've had the pleasure of co-running a St. Louis business for 6 years now. We've been with Bank of Amercia since our founding, but now that we're doing larger volumns we were looking to switch to a local credit union where we thought the service would be better. I went in to get a checking account at first, and depending how I liked the account, would look into their business services. The experience was miserable. The girl I talked to was horribly untrained and unknowledgable. My address is outside of St. Louis, but my office address and business is run in St. Louis. I kept being informed I had to have a St. Louis address or be an AB employee. This whole time I'm telling her I work in St. Louis and reading to her their own brochure which says as long as you work there you can have an account. She stormed off to get management who then told me I was correct and if I could get documentation proving my work address then I could open up an account. The entire interaction once I informed her I work in St. Louis should have only consisted of them informing me I needed to have proof of my work address and examples of what that proof may be. On the plus side the management was nice and well-informed. Hoping this was an isolated incident, but we won't be taking our chances. read more

Sold a property & brought in check from title company to deposit in Manchester branch. Told they put a 5 business day hold,total of 10 days because the check is large.Being as it's from a title company the check is obviously good.Branch manager wouldn't budge.Won't make same mistake again.Next time will put in brokerage account so they won't hold check. read more

As an Anhueser Bucsh employee, I was a member of the credit union for over 30 years. After Together took over I would'nt recomend this credit union to anyone. I get weekly fraud alerts which lock up my account and is nothing more then me trying to make a purchase. My last weekly fraud alert occured this past Tue. at Costco and took me over an to finish checking out. I'll be closing my account and switching to a bank that doesn't want to control when, where ,and why I spend my money! read more

Scam credit union they funded a predatory loan and made promises they couldn't keep and blamed it all on Chris who passed away why he was working with me and never finished the poor mans work then mike tornatore took over made a bunch of promises and led me on for months well guess what don't wright checks your behind can't cash absolutely the worse experience ever run from this scam credit union they helped dean team Volvo finance a deadly takata airbag car and just all around a bad lender there's plenty of other credit unions who care not run and hide and make false promises and they will let any one call and have a tot your account information without authorization tisk tisk here's a one star review you all earned it R.I.P Chris sorry they wouldn't finish your work and sorry to your family for sending those messages after you passed I had no clue if the credit union actually cared I wouldn't of done that!!! read more

Trash experience in what should have been a very fun and exciting purchase. Worst possible customer service. Communication is a joke and do expect to get pinged around to different people so they can drop the ball also. Stranded me in a city costing me lots of out of pocket expenses until the loan was perfected. Management will not admit wrong doing and will also offend you by making assumptions of your economic background. I will never do business with them again and cannot wait to have my loan assigned to another bank. When this was AB Credit union my family purchased several vehicles with them and never ran into these issues. Horrible company / horrible management or lack of / horrendous customer care. Wish I could rate them a negative star. BBB will also be getting a similar review and I'd like to have my (recorded conversation) pulled to my attorney for review also. read more

So far, so great! I originally chose a few other local CU to apply for a car loan, including the one I use now (not AE). All the other Credit Unions&Banks, I had to follow up myself, track my apps down, RUDE loan reps, etc. I decided to apply online at https://www.ameaglecu.org. I was not a member presently but eligible. I was assigned Roxanne at the South Co/Union Rd. branch and contacted quickly. She was able to get me with a much better interest rate and plenty of terms to choose from. I sent over a few docs for verification and she responded that I was set, and what the process was from there. She followed up with me often throughout the process while I was searching for a car. Any question that I had, she was only an email/call away. She either answered promptly or apologized if it was next day. If she was out of the office she informed me in which colleague could help in her place. Just like most other cu/banks-- my approval was good for 30 days. Ultimately, I decided to do a refinance of sorts instead after some eval on my part, decided on the last couple days. Sara handled the closing and she could not have been more friendly/helpful, went above & beyond what I believe her job entails. Roxanne also introduced herself during our meeting, very professional and courteous. I will not hesitate to apply at AECU/ABCU first when I decide to purchase a new vehicle in the Spring and hopefully will encounter the same service. I also opened a checking/savings account and may transfer from my current CU down the road if things continue to go smooth with my new loan/accounts at American Eagle Credit Union. Thanks so much ladies!!!! read more

jasper, manager at chippewa st together credit union doesn't return voicemail calls because bozo smart guy jasper didn't listen to hear my message or privacy to call , which pertained to my new personal loan question. if he listened to my message he wouldn't have asked another member of tcu, my friend, what did she want i heard her name and number? duh jasper! if you want to know the customer needs listen to the question and our messages. read more

Extremely poor customer service. Poor communication and follow up. Inconsistent answers from different employees. There are far better options out there. read more

How does a credit union go from being great to completely sucking in 3 years? I have been a member for 33 years. Starting 3 years ago they went from great to good to complete CRAP. Call times are 20 minutes. Thay made a mistake and put a fraud alert on the account. for 3 months I cannot get it resolved that they made the mistake. Now they locked out my account. This is my main bank account. They do not return phone calls. read more

Terrible service, go literally anywhere else. Customer service was helpful but the amount of times I had to use it was appalling. Everything is designed to waste your time. Took around three months to pull money out of a savings account- and still waiting! Once it's done I will never use this credit union for anything ever again. Nothing but frustration with this place, save some gray hairs and move on. read more

Co-signers BEWARE!!! I was told the WRONG WAY to update my address 4 separate times resulting in me NOT getting any written notifications. Then, Together Credit Union didn't bother to contact me for close to a year as they destroyed my credit due to the loan owner being 30 days past due over and over. When the loan owner went 60 and 90 days past due THAT'S when they decided to TRY to start contacting me, 11 months after wrecking my credit. They claim they left me messaged on Christmas Eve but I never received anything. When I finally found out what was going on, because I went to apply for a mortgage, I paid the loan off in full to try to salvage my credit. No one was willing to even speak to me about possibly removing the derogatory credit reporting but they sure were quick to take my money. You can change your name all you want to avoid your bad reputation, but when you treat people like this it will continue to follow you. AVOID AVOID AVOID this credit union!! read more