Friendly staff. Never too busy. Consistent customer service. And they have free fresh popcorn!read more

The biggest joke of a branch of ever visited. The staff is…read morecondescending, and too busy playing games with customers personal information and laughing about it in the background rather than actually trying to help customers. I would never step into that location again after wasting two hours of my time to accomplish absolutely nothing. Went to the Des Peres Location instead. Day and Night difference in service. They got me taken care of in less than 5 mins with my problem resolved. This might be a joke to FC staff in Ellisville, but this is my livelihood and you guys should be ashamed of yourself and the service you provide. Can't ask management for help because they're the worst offenders. The Assistant Manager, Angela White, just to be spiteful purposely sabotage and submitted the wrong documents. While having the correct and full information in her email the whole time. Once my loan is paid off, I will never do business with first community credit union again based on this interaction.

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.

This is the perfect example of a local bank that treats its customers right. The management team…read moreis amazing and the tellers are always friendly and welcoming. I enjoy working with this bank, and taking my clients to them. Keep up the good work Central Bank !

Opened a bank account at this location with Sionela. What a horrible experience. My debit cards…read morewere NEVER ordered. I waited and waited with a repeated promise that they were on their way. After a month, I was finally told that she had forgot to order them. Overall just horrid customer service!

Regions Bank promised a $350 bonus for trying out merchant services, but after nearly 7 months, I…read morestill haven't seen the funds deposited. Despite my requests to stop merchant services, I've been charged for multiple months after my requested stop. Mandeep, the merchant services liaison, continually assures me week after week that the bonus will be deposited in a few days I'll receive refunds for the incorrect charges, and months later he still has done nothing. I've visited the bank in person several times and spoken with three different managers, including regional branch manager Amro Alshamari, who also keeps promising resolution but without any follow-through. At the very least these two are liars. Additionally, the app sucks. I can't transfer funds between personal and business accounts, and while a manager said it was a temporary issue, it also remains unresolved. The monthly service charges are unreasonable, especially when compared to other banks. I've found better options with American Express, which offers a free business checking account that pays interest and provides an account opening bonus without hassle unlike Regions. I strongly advise against working with Regions Bank. This place is a scam.

I opened an account as a new customer to the neighborhood. If you opened a savings account with $1k…read moreleave it for approx for 3-6 months you got $500. I opened with $2k and left it for over a year. I came back last month to withdraw it and my account had been closed because of inactivity. I waited for almost an hour for them to straighten this out. After it was resolved, I said keep it Closed. The Teller stayed, just leave $5 and make a $1 deposit monthly and that will keep it open. I get a notice on the mail how my account was overdrawn because I was charged a fee. I was never charged a fee and didn't agree to a checking account! I go into the bank and they tell me it's nothing they can do and I need to pay the overdraft. I wouldn't think twice about using this bank, even if it were the last bank on the planet. I would stuff my cash under my mattress before using them. It's the principle at this point!

We were having great difficulty in finding a bank to work with for processing our SBA Paycheck…read moreProtection Program loan. Three other institutions had let us down and had failed to assist us in our application. We were fortunate to get a referral to Saint Louis Bank. They acted efficiently and professionally to help us receive our financing. I am very grateful for their assistance. They have helped us in our attempt to insure the survival of our 61 year-old family business. I can't say enough good things about this bank and their loan team.

Don't bother with this bank. I walked in the door with $1000 in my pocket and a new LLC business…read morelicense that I had just started. My goal was to open an account to get a feel for the bank, and since it was close to my home, eventually use it for my new business. After I walked in the lobby, I was directed to a someone to open a new account. "Good afternoon. Do you have a few minutes to help me", I said. She did not even acknowledge me or my greeting. I handed over my drivers license, because I was pretty sure that was what was next. I was asked what my occupation was. "Do you really need that". It was an honest question, since I was just laid off. "Yes". "Ok, unemployed". "How did you hear about us", I was asked. "Well, I have a potential client, an they ask that I transact in Zelle. I saw your bank does that." She said "Well, any bank can do that". I used to work in the financial industry, and I didn't think that was true, but I could be mistaken (acutally, she was wrong). Did it matter, though? I was told "We are pretty much for business customers". I do not have thin skin, but I cannot remember being so insulted since I was probably in college. I took back my divers license, and said, "I do not think that this will be worth the hassle" Not a parting word was said to me. Thanks, St. Louis Bank for making me feeling think like 3rd class citizen. You will never get my business. jf

I was trying to do some banking for my elderly mother. I don't have an account here and I wasn't…read morequite sure if my mom did either... Well, they were as helpful and patient as could be, in spite of my knowledge lack, and also protecting my mother's confidentiality. They didn't personally remember her, and definitely didn't know me, but they did what they could to help. In the end, it all got worked out.

I had a security breach issue on one of my accounts somebody got a hold of my email and did a lot…read moreof ugly purchases. It was through subscriptions that I thought were canceled in we're not they just kept going on. I just want to say that how the bank handled this was wonderful patient understanding did I say patient patient patient. I was not the nicest person because it kept happening the bad guys were very persistent at wanting their money. But thanks to the support I got from the bank I was able to resolve the problem and I can't give them enough accolades concerning the way they handled it

I have recently dealt with FCNB in Steelville Mo, Cuba Mo, and Rolla. Wanda, Shannon, Jill, Paige…read moreand Charisma helped me through a situation with a dear relative with the utmost care, kindness and professionalism. Yes, I know their names but I knew none of them just a short month ago. I will be opening an account there as well now just because of them. FCNB FAMILY COMMUNITY NOTEWORTHY BANK is what those initials mean to me. Thanks to all of you mentioned for jobs well done and the caring you show your customers.

I am writing this review to share a very serious and disappointing experience I had with County…read moreCredit Union, specifically with branch manager Carlton Aldridge. I was a loyal customer for more than two years and had two direct deposits going into my account. I trusted this institution to handle my finances responsibly, but the way my account was handled caused real financial and emotional harm to my family. My account was repeatedly restricted and interfered with without proper explanation. One of the most serious incidents happened when I had to travel to Dallas for a family medical emergency while traveling with my newborn twins, who were only about four months old. Before leaving, I went to the branch and spoke directly with Carlton and told him I would need access to $10,000 from my own account. He told me the bank could only release about $3,000 per day and referred me to a shared branch to withdraw additional funds. I followed his instructions and was able to withdraw $5,000 that same day. When I arrived in Dallas and attempted to access the remaining funds through another shared branch, I was told my account was not showing properly and that I needed to contact my home branch. I called and specifically asked to speak with Carlton because I was told he was the only person who could fix the issue. I was placed on hold for nearly an hour while traveling with two infants. After calling and emailing multiple times, he finally answered and raised his voice at me instead of helping. He told me my account was under review for "fraudulent activity," but refused to explain what the alleged activity was. This was my only bank account at the time. I had no access to my money and had to borrow money from a friend just to get through that week. When I returned to St. Louis, I asked to speak with his supervisor, who I was told was the CEO. After reviewing the situation, the CEO informed me that the issue was actually related to my identification showing Texas and that it was a mistake. He apologized and admitted there had been an error. This directly contradicted what I had been told about a fraud investigation. The bank already knew I had moved from Texas to Missouri. The second major issue, which is still unresolved, involves my auto loan. I fully paid off my Mercedes-Benz vehicle loan through County Credit Union. Despite several emails and requests to Carlton, the loan has never been properly reported as paid to the credit bureaus. Under the Fair Credit Reporting Act (15 U.S.C. §1681s-2), lenders that furnish information to credit bureaus are required to ensure the information they report is accurate and to correct or update inaccurate or incomplete information after being notified. My paid-off loan has still not been corrected. Another repeated problem was constant and unexplained card declines. I would be at a gas station trying to buy fuel and my card would suddenly be declined. When I called the branch, if Carlton recognized it was me, I was often told he was unavailable. When I went into the branch in person, he would be sitting there and still treat me with an attitude and lack of professionalism. I repeatedly asked him to stop interfering with my account. I have a wife and children, and in case of an emergency I must be able to rely on my bank and access my own money. I also want to clearly state that I felt discriminated against. As a Black customer, I noticed a repeated pattern in how I was spoken to, how quickly restrictions were placed on my account, and how dismissive and aggressive the communication toward me was. I cannot say what was in his mind, but based on repeated interactions over time, I genuinely felt I was treated differently and unfairly. Later, I lost my job and was involved in a car accident. I took out a $7,000 loan with County Credit Union, paid $3,000, and had about $4,000 remaining. I explained that I was dealing with job loss and started driving Uber, and I made partial payments while trying to recover financially. Instead of working with me, my account was again restricted and eventually closed. The remaining balance was reported as late to the credit bureaus, while my fully paid auto loan was still never reported as paid. It is extremely troubling that negative information was reported, but accurate and positive information was ignored. I was also told by a former teller that Carlton regularly spoke to staff in a disrespectful manner and that the branch had frequent employee turnover. This experience caused unnecessary stress, financial harm, and emotional distress to my family, especially during a medical and family emergency involving my children. Based on my experience, I cannot recommend County Credit Union and strongly encourage others to proceed with caution.

Great experience! The staff are always courteous and professional. As a member since 1991, I've…read morenever had a negative experience.