Great shop, amazing communication, and quick turnaround. I went in for several items and had my…read morevehicle back and ready to go in no time.

An Arizona driver passing through, was taken care of promptly and professionally, great shop!read more

Picked up right away, at 7 p.m. on a Friday night. This gentleman was friendly, kind, and answered…read moremy questions clearly. Will definitely be keeping him in my phone contacts.

Wow! What a fantastic experience! I'm truly amazed by this place. Talk about a business that will…read morego the extra mile. My experience is below, but if you're just scanning reviews to find out whether or not to do business with this place...Stop now and just head up there. I walked in with a rather unorthodox request. I was greeted by Travis (the owner) with a smile and a handshake. See, I had taken it upon myself to attempt to replace the alternator on my '05 Volvo XC90 V8. Big mistake on my part. After messing with it for 14 hours in total I had a non-mobile vehicle and a half finished alternator job. I asked if someone from the shop would mind coming out to my house to take a look at my vehicle in person and give me an estimate on what it would cost to fix. Of course this is not a typical service that they offer. But Travis with his kind heart came out after he closed that to my place and checked out the situation. He gave the best advice he could on his part with a general ballpark figure. He advised up front that he doesn't typically work on Volvo's, but he was pretty sure he could get the job done. I dropped off my vehicle at his shop while he was closed over the weekend. Thinking that it would be ready sometime the following week. To my surprise, I got a call at 2:30pm Monday afternoon letting me know that it was ready to be picked up. After all my errands for the day it wasn't until 5:30pm that I was able to reach back out to him about coming to pick up the Volvo. He had just walked in the door of his house after closing up his shop for the day. Going above and beyond again, he kindly offered to meet me back up at his shop right then so I could pay him and pick up the key. What he charged was MORE then fair for all the work I gave him. It was a big challenging job on a vehicle they were unfamiliar with and they handled it beautifully. I won't be taking any of my vehicles anywhere else for service from here on! Thanks guys!

I have been taking my cars to Mike at the Golden Garage for a couple of years now. He fixed the…read morebrake system on my classic Datsun in a timely manner and at a reasonable cost, replaced the clutch cylinders on another occasion, and also did the safety inspection on several of my cars. My dad has his PT Cruiser serviced here too. They also do state inspections. The garage is a two-man operation. They have an assortment of modern technologies to diagnose and repair modern cars, as well as an intimate knowledge of classic autos. The Golden Garage has two large bays and has ample parking in the grass outside.

Mike is a great guy and doesn't try to tell you things are wrong with your car that aren't. He is…read moreprompt in his repairs and always helpful to give you a less expensive option. Customer service is great and they try to get your car in as soon as possible for repairs. They also do state inspections and help with any issues that arise to pass inspection. If you want an honest mechanic with fair prices, this is the place to go!!

This is absolutely the worst dealership you could choose, extra effort getting the sale and zero…read moreeffort the day after. The service department is abysmal. The management at this dealership is both uncaring and incompetent. There are plenty of choices to buy a vehicle, but do not choose this one.

Worst service in America. I had a simple fuse issue or something very small in my 2022 Tahoe asked…read moreif I can be put on the list for service and since I live across the street I will bring it over whenever you can get to it service center told me that they would have to keep it for a week before they can get to it. Absolutely ludicrous system. Also had no loaner cars. So basically if you buy a car from them and anything happens you will have to quit your job for a week while it sits on the lot and they don't even do anything to it.

If you're looking for a good mechanic shop that could work on any vehicle, including diesel trucks,…read morethen I HIGHLY recommend Hometown automotive. The mechanic Dawson is amazing. Very knowledgeable and has worked on all my vehicles. From my Duramax, to my Tundra. Great customer service, and quality work, with fair prices. They just did my rear brakes on my Toyota Tundra and my Acura MDX. Very few mechanics can actually work on both diesel and regular vehicles.

0 Stars I originally called because the used vehicle I…read morepurchased had some exhaust leaks and I needed them welded up in order for it to pass inspection. He agreed that he could do it for a reasonable price so I took it there and he got to welding. He wasn't able to weld all of the leaks, and the few that he did get fell apart. I drove directly from the shop to an inspection station and the leaks were worse and I failed. In addition to the exhaust leaks, the inspection station notified me that a previous owner had removed the catalytic converter so I needed to replace that as well. I purchased a new one and brought it into Hometown Automotive to have it welded in. At any exhaust shop, this should cost $100 Max. When I picked up the vehicle, he charged me $300 to weld in a catalytic converter. Keep in mind that I provided the part. I paid the bill and I didn't even make it home before the welds on the catalytic converter failed and the exhaust broke apart on the back side of the catalytic converter. I finally took a look underneath and the welds were terrible. There were actually more leaks now. I was able to slide the exhaust pipe back into the back half of the catalytic converter and use the metal wire to hold it into place so I could take it somewhere else to have it all redone again. On my way to have the work redone, the front welds on the catalytic converter failed and the exhaust fell off again. I limped it all the way to the shop and had them remove the catalytic converter and replace all of the piping, reweld in the catalytic converter, and I had a performance muffler with a stainless tip' installed for $268. Thats fairly standard industry pricing for parts and labor. When I asked the technicaian at the new shop what happened, he said the wrong type of welder was used, and the welds were bad. When I called back to hometown automotive and explain the situation, he agreed to give me a partial refund (This was October 19th, 2022). It has been more than 2 months, and not a penny has been returned. I honestly would have respected him more if he just told me that he could not weld in my catalytic converter, versus ripping me off for triple the amount any other shop would have charged me, doing incredibly shoddy work, then agreeing to refund me and then not keeping their word. That's what gets me the most, not keeping their word. How very disappointing for a new small business to treat their new customer in this manner. Shame. Response from the owner on Google via direct message: "You failed to mention that your exhaust had been welded multiple times and had cracks and jagged welds all down the exhaust. The first time you were trying to "patch up because you needed an inspection"Or the fact there was 3 different size pipes on the vehicle. And that you also had the entire exhaust replaced So they were no having to do a patch job. Thanks" There was two sizes of pipe. The original pipe, and the pipe used in place of the missing catalytic converter. When putting the new one it, that pipe would have been removed. The lack of professionalism and integrity should be weighted heavily. Even my review on Google has been paid to be blocked. Purely Dishonest.

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.