I just bought a new iPhone and needed to get a new SIM card for it. I was switching from a Nexus 4…read morethat was becoming obsolete and had a Koodo plan that I wanted to keep. I originally went to London Drugs, who said I needed a new SIM card but they couldn't activate it; so I called "The Mobile Shop" to ask if they could sell me a new SIM card and activate it. The rep said no problem. When I got there he was helping 2 other people and I thought I'd have to wait a bit, but he chimed right in and asked me for my old SIM card (from Nexus 4) which was too big for the iPhone card, so he simply trimmed it down and put it in the iPhone. Wow! I was so impressed that this excellent rep took care of me in 30 seconds flat, while not missing a beat with the other 2 customers. It was a free service too! Triple multitasker, very smart, focused, attentive and efficient. I'd recommend anyone to go to The Mobile Shop at the Real Canadian Superstore at 835 Langford Pkwy, Victoria, BC. When you walk in they're to the right.

Wish I had read these reviews before I took my Apple Watch Series 4 there(Colwood Store)…read more I needed a new battery and took it in. The guy told me that there could be screen damage. I still needed the battery so I accepted the condition. He called me later that day and said it was ready, so I went and got it. I was relieved that the screen was fine. He said there was a 30 day guarantee. When I got home I realized that the pairing was not working. So I Unpaired, shut down my phone then powered back up and tried to Re-Pair it. It seemed to work, but the next day I noticed that the functionality I was used to was not there. I could not ping my phone, my incoming phone calls did not go to my watch ... and many others. I admit I was not able to take it back right away and then when I did have time I procrastinated ... it was partially working and I knew when the 30 days were up. I did eventually take it back. He kept it for 3 days and then phoned to tell me that there was water damage and there was nothing he could do. He wanted to take the new battery out and refund my money for the battery only, but still charge me for his time. So he was not out a nickel and I was out a $400 watch, which would cost me $700 to replace new. He kept implying that the water damage happened after it left the store, but the watch didn't work properly from the moment I got home and tried it out. After a 3 lengthy phone calls, (I hung up on him twice - I was so angry) it was left with no resolution. To his credit he did call me back twice and said he wanted his customers to be happy. Overnight I decided that I would ask him if he could at least find me a replacement and I was determined not to get angry but to be firm. When I got there, he had come to the same conclusion and offered me an older replacement (series 3 - ugly black case, mine was the nice rose-gold colour). So he gets the second star for effort, but ultimately I paid him $125 plus tax for a downgrade. How do I know he didn't lie about the water damage? It is supposed to be water resistant, my daughter swims with hers on and it's fine. So he trades me an old watch for my newer one and I pay him for it? I did get the impression that he was trying to make good, but still - I can't know for sure if he's just a huckster.

Brought in a phone too be unlocked, took the guy 2 months, was never contacted once about it again,…read moreI went back in for a refund and was given 30% of what I paid. horrible business, horrible management

Thank you for your help with What's App, and generally being helpful. The store is run by…read moretechies, and I appreciate that because I need access to people who understand tech stuff.

Omg! This place is awesome! I'm always nervous about taking tech in to be worked on - trust always…read morean issue at least initially. But this gentleman was unbelievable. Provided options for phone screen repair and implications of the two approaches. I chose this place because of other great reviews. I will be returning with any issues on my phone, iPad or computer. Very honest , explanations were clear as was advice and I felt totally comfortable going with cheapest option. I was prepared to go big to have the phone continue to work well and last, wasn't looking to do the cheapest deal at all. I will definitely be returning The ambience isn't flashy but I am looking for great competence not a lovely waiting room and I certainly found that here.

Great service from all staff . Brad transferred dat from my 15 year old laptop to a new one and…read morecleaned up old programs. Fast service ,reasonable cost. Will use again

Great work installing a new battery in my cell phone. Price and service very good Will definitely…read morecome back in future

Do not use Black Apple. They couldn't software reboot my iPhone 13 so said they needed to hardware…read morereboot which meant opening the phone with risk of breaking the screen. Screen broke and the hardware reboot didn't work. Took phone to an Apple authorized dealer (Black Apple isn't) and they software rebooted in 20 minutes and said there was no reason to even consider opening the phone. They told me never to go to Black Apple, they don't know what they're doing and I guess my experience confirms that. Now I have a phone I'm still paying on that has a broken screen that'll cost me $400 to replace. Tried to reach Black Apple by email several times to see if they'd step up and help with the screen and they've never responded. So they don't know what they're doing and care nothing about customer service. Unless you're willing to risk your phone, do not use Black Apple.

Uptown location should rename to Crab Apple. Lost business…read more After asking to get the battery for my particular phone in, I got home and rethought. Why would I give business to a place with such disdain for me. Phoned another place in Vic. Phone working again and quite happy with the customer service at the competitors.

While waiting my turn i witnessed the man behind the counter helping a lady who did not know cell…read morephones very well. The man was very patient and helpful. Where some may have done less, this man did more for this woman. I was very impressed with the service I was provided and I was able to retrieve, what I thought was lost. I will tell anyone who needs cell, iPad, iPhone, and the like, to go here.

Amazing service. I dropped off my sons phone to get the screen fixed and it was done in 45 minutes…read more I called the other cell phone repair places and they were all way more expensive. Super friendly service, this is the second time I've gone back and will definitely keep going.

I cannot speak highly enough about the service I received at Digital Rabbit. I had attempted to get…read moremy phone repaired by another outfit and they made matters worse. Fortunately, I subsequently had an outstanding experience with Digital Rabbit. My phone needed work, and these folks came through, with prompt and thorough work. They have won my loyalty and my highest recommendation.

I dropped my iPhone into the ocean at Tofino about a month ago as I was getting out of my kayak…read more The phone was retrieved within 5 minutes, turned off, dried off, and on the advice of kayak friends and the internet, placed in a bag of rice for 48 hrs - actually closer to 72 hrs. Took my iPhone out of the rice and it turned on, the front cover case was a bit cracked and peeling, all apps working - but - it would not charge. Took it Digital Rabbit - and they took it apart, checked it, put it back together and voila - with a new face cover - my iPhone was good! Culprit - a piece of rice had lodged into the lightening port. The team was terrific - knowledgeable, friendly, fun and, efficient and effective, fair price - 5 stars for sure! And FYI, they advised the bag of rice thing is myth - its really about turning the device OFF, drying the device well, and leaving it ALONE (Do NOT turn it on) for 48 - 72 hours. Highly recommend this store.

Very good service from I Fix It. I have an iPad 3 that was not charging up, the batteries had…read moreswollen. They looked at it and determined it likely was the mother board that was damaged and not the batteries. No charge for checking it out and they delivered the iPad back to my location. Very good service.

That guy is the best ever. don't think that because he is…read morecharging you less than anyone else he should less reliable. No he is affordable, reliable, and talented. Each repairs he did for me was just perfect incredibly fast and affordable. the best phone repairs ever! Thanks again!!!