We have had Home, Auto and Business Insurance with Tom Lane for quite some time. I was concerned with my home insurance prices going up so fast. Come to find out, it seems to be going on through all the insurance companies due to home prices raising considerably, and thus higher replacement cost. Kim was very helpful with our concerns and made an appt. to come in and go over our coverage. She was very calming and knowledgeable. Thanks again Kim read more

I spoke with Kimberly from the Bethalto office and she was very helpful helping me by phone with my billing, a pleasant friendly voice and good listener to my needs. Thanks a bunch Kimberly it's customer service that you provide that keeps customers staying with State Farm, kudos. read more

Hey everyone I'd like to give out a great recommendation to one of the workers there Kendra DeMars at this office .She did a great job at quoting my business. She was very professional and courteous in handling any questions that I had. read more

As a Stage IV cancer patient, I didn't think I could get life insurance. Kendra at Tom Lane State Farm was so knowledgeable and helpful and set me up with a policy that would accept me. Everyone in the office was very friendly. read more

We really like the Tom Lane office. Anytime I have contacted Katie or Kimberly, I have been treated like an old friend. There is a level of care that corresponds directly to the staff he has working for him. Hang onto these gals! read more

This was the first time I've switched insurance companies in 20 years. My agent, Jen Apotheker, is super nice and was exceptionally helpful in assisting us during the transition. They also saved us a lot of money. read more

This agency is always do helpful and friendly. When making a decision to purchase a new vehicle I knew it was important to get a quote on how it would affect my insurance premium. One quick call and I had my quote. read more

Kathy did a wonderful job making some adjustments to our insurance plan. She was quick, kind and very efficient. It was a pleasure doing business with her. read more

Great friendly staff always fixes my issues and helps out when I have questions. Very knowledgeable and they go above to fix Any problems that I may have. read more

Kathy was wonderful and very helpful. The rest of the staff at Tom Lane are also very pleasant and helpful with all of my insurance needs. Thank you! read more

I've been lucky to have Tom Lane's office. My last interaction was with Kathy and as always as everyone else was very helpful. .

So happy my family switched to Tom Lane! We get great service and thorough advice and attention. Kimberly and staff are so kind.

Jennifer is always such a great help! Anytime I have a question she is so helpful with providing me with what I need.

Great office. Knowledgeable group of agents. Helped and guided me through a series of unfortunate mishaps with cars.

Thank You Kimberly S for helping me with my payment you have a very nice personality and very helpful in every way

Everyone was so welcoming and nice. Great service. My problem was resolved quickly and professionally.

The staff at Tom Lane State Farm are always very nice and go above and beyond to help .

very responsive staff over the phone, good price quotes, they send birthday cards too