We previously had our personal and business policies with another agency, and were very…read moredissatisfied. A friend, who is also a business owner, recommended Colson & Dickie to us, which means a lot. We had our initial meeting with Paul who listened carefully to our concerns and needs. Not only did he find us better coverage, for all our policies, he found them at a better price. The office team is amazing. Elizabeth is a rockstar in the customer service department, and so very knowledgeable. Every time I send her a question or concern, she is quick to respond and give me the information I need. Some of our business contracts have very specific insurance requirements, and this team handles them with ease. I highly recommend Colson & Dickie. If I could give them more stars, I would.

Haile did an excellent job with transferring my insurance after a move and setting up new insurance…read morethat was needed. He's a great communicator and responds quickly to any request or question. Would highly recommend!

Extremely friendly and helpful staff. We just moved to the area and needed auto and renters…read moreinsurance. We walked into their office and they were able to answer all of our questions and concerns. We were also given a great price. Thanks for the great service!!

great experience love thee energy of the staff! Answered everything I was inquired about.read more

As someone who was clueless when it came to life insurance, Aimee was the ideal combination of…read morepatient and informative. She explained everything thoroughly, giving me multiple options with straightforward pros and cons of the various policies. I would recommend her to anyone exploring their life insurance needs!

Everyone was very kind and they were able to help with everything I needed because I was new to…read moreRichmond and wasn't to sure what to expect. It was my first time having my own insurance and they made it very easy for me.

Wonderful and friendly customer service. Jack Butka was attentive and took the time to break the…read morepolicy down for us. We switched from a major insurance company that was charging us so much more than State Farm. Really wish we had switched sooner. Thank you for taking care of your customers Jack!

Cindy's office came highly recommended and they did not disappoint. Not only was Hannah…read moreresponsive, professional and thorough, but my new State Farm policy is saving me hundreds over my last one.

I recently switched State Farm agents to Ms. Shumakers office and have been dealing with Ms…read more Margaret Newcomb. She is the type of representative that makes my decision to switch agents the right move. She conducts business in an utmost professional manner and is just a pleasure to work with. Ms. Newcomb is the type of employee you want representing your office.

After being a loyal customer for more than 3 years, I met Melissa (the self-proclaimed manager). I…read moreasked a few questions about my renewal and my options for adding on another car. She kept telling me that she couldn't tell me how much it was going to cost. She could not even give me a rough estimate. This seemed odd because every other time Blair assisted me pleasantly and provided all of the information and quotes when I asked. How can someone make a decision between liability and full coverage if they don't know the difference in price? Melissa was not trying to help me. She was combative, arrogant and unprofessional. She did not work to solve my problems, instead she just flat out kept saying, "we can't do that. - no, we can't do that." Usually managers offer solutions and try to help the customer. Melissa did not. She is not management material. Now, Blair did help me.. she answered my questions and came up with a solution. (Funny how the manager is supposed to be the one to help, not the employee.) One thing though... when I asked if someone from there could call me the next day to provide me with another quote. I was advised that I should call them. If they want my business, how hard is it to schedule my name and number on their planner and reach out the following day? It's as if I need to bow down to them to give them my money because they are too busy with all of the other customers. I guess three years being a loyal customer doesn't mean you are going to have any extras - even if that extra is just a courtesy call with a quote (ultimately leading to more money for the Insurance Doctor.) huh... makes you think. Do they really want my business?

Melissa always goes above and beyond with helping me. She is professional and very down to earth…read more I will recommend my friends and family

I recently moved my policy from another agent. I did that because Reggie Dickerson has helped me…read morewhen I had some property claims even though he was not my agent at the time. He is really a good neighbor. I have recommended others for a variety of financial products from commercial insurance to life insurance and property insurance. He can also help you refinance your auto loan.

Reggie Dickerson has been my State Farm agent for more than 20 years. I have found the staff to be…read morevery friendly and polte. Whenever I have called Mr.Dickerson he has always answered my questions and was very informative about other insurance information he thought I may need to know.

I've worked with Terron and his team for awhile now and they are fantastic. If you need life, auto,…read moreand home insurance. I highly recommend calling or visiting this office.

Very poor customer service! Many phone calls and emails left unanswered! Requests to delete and add…read morevehicles never processed. Canceled policy due to the poor customer service received by this agency. Canceled my policy way before the payment due date only to find out a new add vehicle was not processed until 3 months later resulting in an excessive payment change/deduction and was not eligible for the entire refund due to the agent not processing the addition in a timely manner!