I recently switched State Farm agents to Ms. Shumakers office and have been dealing with Ms…read more Margaret Newcomb. She is the type of representative that makes my decision to switch agents the right move. She conducts business in an utmost professional manner and is just a pleasure to work with. Ms. Newcomb is the type of employee you want representing your office.

Cindy's office came highly recommended and they did not disappoint. Not only was Hannah…read moreresponsive, professional and thorough, but my new State Farm policy is saving me hundreds over my last one.

I've worked with Terron and his team for awhile now and they are fantastic. If you need life, auto,…read moreand home insurance. I highly recommend calling or visiting this office.

Very poor customer service! Many phone calls and emails left unanswered! Requests to delete and add…read morevehicles never processed. Canceled policy due to the poor customer service received by this agency. Canceled my policy way before the payment due date only to find out a new add vehicle was not processed until 3 months later resulting in an excessive payment change/deduction and was not eligible for the entire refund due to the agent not processing the addition in a timely manner!

Haile did an excellent job with transferring my insurance after a move and setting up new insurance…read morethat was needed. He's a great communicator and responds quickly to any request or question. Would highly recommend!

Extremely friendly and helpful staff. We just moved to the area and needed auto and renters…read moreinsurance. We walked into their office and they were able to answer all of our questions and concerns. We were also given a great price. Thanks for the great service!!

State farm insures a driver who plowed into the back of a car at a red light. That car hit another…read morecar that hit my car and caused thousands and thousands of dollars worth of damage. State farm, while accepting liability for the car that plowed into the car behind me, says they are not liable for that car then hitting another car that ended up hitting my car. So they won't cover the damages to my car. No wonder insurance companies are so beloved here in America. Terrible company with policies being created a bunch of swindlers.

Both Myra and Michael did a great job of helping me with HO-6 insurance for the condo we've…read morepurchased as a second home in Richmond. Very efficient. One phone call to complete the application by phone, one email to send the quote for review, and one phone call for payment after reviewing the quote, which was very affordable. I highly recommend.

After being a loyal customer for more than 3 years, I met Melissa (the self-proclaimed manager). I…read moreasked a few questions about my renewal and my options for adding on another car. She kept telling me that she couldn't tell me how much it was going to cost. She could not even give me a rough estimate. This seemed odd because every other time Blair assisted me pleasantly and provided all of the information and quotes when I asked. How can someone make a decision between liability and full coverage if they don't know the difference in price? Melissa was not trying to help me. She was combative, arrogant and unprofessional. She did not work to solve my problems, instead she just flat out kept saying, "we can't do that. - no, we can't do that." Usually managers offer solutions and try to help the customer. Melissa did not. She is not management material. Now, Blair did help me.. she answered my questions and came up with a solution. (Funny how the manager is supposed to be the one to help, not the employee.) One thing though... when I asked if someone from there could call me the next day to provide me with another quote. I was advised that I should call them. If they want my business, how hard is it to schedule my name and number on their planner and reach out the following day? It's as if I need to bow down to them to give them my money because they are too busy with all of the other customers. I guess three years being a loyal customer doesn't mean you are going to have any extras - even if that extra is just a courtesy call with a quote (ultimately leading to more money for the Insurance Doctor.) huh... makes you think. Do they really want my business?

Melissa always goes above and beyond with helping me. She is professional and very down to earth…read more I will recommend my friends and family

I met Rita Dyson House about a year ago when my mom was looking for Medicare supplemental…read moreinsurance. I was very impressed with her from the initial meeting. She is very patient & a cordial people-person who is knowledgeable about the insurance industry. I have texted or called her on my mom's behalf a couple of times & she has been very timely & thorough with her responses. She is customer service oriented & dedicated to the high expectations of AARP United Healthcare Insurance Company. It has been a pleasure interacting with her. Thanks a bunch for all you do, Rita Dyson House. Melva W. Lewis April 10, 2020

Good morning. Last week I contacted State Farm in regards to…read morea Life Insurance Policy that I have. I spoke with the following employees: Paige Wiley Ally Woolsey, and Geneviev All 3 of the individuals were professional, polite, and answered my questions. If they had to get back to me with the information, they did so and did so that day. I tried to complete the feedback form that was included at the end of their response; however, when I clicked it on I kept getting where I had provided feedback on another employee many years ago. I am assuming that I was doing something wrong. I hope Santa is good to them and hope all of you have a Merry Christmas.

Ive had my renters policy for a little over 2 years now and its been smooth and stress free to…read morechange addresses and they've called me every time my account needs to be updated. I had Mary this time and she was very sweet and efficient.

I've worked with Everett for years and they have handled my vehicle and home insurance needs after…read morethey were recommended by a colleague. They are always attentive to my needs, return my calls promptly and find me the best rates available. I strongly recommend.