Mike Fronztzak and Suzan Huizinga are by far some of the nicest and most helpful people I've ever…read morehad the pleasure of doing business. I had a very in depth issue with farmers insurance that took multiple days of phone calls and emails to resolve. They went above and beyond expectations. I can't say enough good things about this agency and their staff. Thank you!!

By default, I was with Forest for a long time.. I was on my parents' plan (back when they went by…read moreanother name) and as an adult stayed with Forest. My parents left forest awhile ago. They were unsatisfied with how much they were paying and their rude agent. I had little, but generally very pleasant interactions with my agent until recently. When I needed to drop my ex and his car off of my plan, they would not help me. My ex would not sign the documents needed to get off of the plan and Forest said there was nothing they could do. Not their fault, I agree. But curious, I inquired with another company. According to my new agent (Country) there are ways around this situation but they were not willing to help me. I assume this is because I wasn't worth their time, with my small insurance plans. So I stopped paying for my car coverage and was dropped from the plan. Not an issue, we all move on, right? Wrong. After I canceled my Home insurance, and submitted my Quit Claim Deed to show that my ex no longer owned my home, Forest sent me my refund check with his name on it! I assume this was to intentionally cause me more headache, luckily, I was able to cash the check with ease and deposit it back into my escrow account. Truth be told, I have much more coverage needs coming soon and I am absolutely ecstatic that it won't be through Forest Agency.

Esther has become a great friend over the years, I always look forward to speaking with her as she…read moreis incredibly personable. Her office was originally in Frankfurt and she has recently opened a new office in Oak Park to be closer to family. I cannot say enough about this agent, she has integrity, she's very thorough, not pushy at all, you really have to tell her when you are ready because she is patient to a fault, and a good listener! I have known Esther for over 15 years and cannot say enough good things about her, she is a beautiful person, inside and out, a great agent and just a really cool person to know, highly recommend!

I was shopping for my home and auto insurance when a friend referred me Esther. She took the time…read moreto explain the policies and why the coverages were important. She also asked me about our life insurance. We were able to discuss our options as a family and protect what is most important to us. I'm really glad we were referred to her.

I recommend Pierre Poinsett agency. Pierre did an outstanding job providing me with a quote,…read moreexplaining some features of the policy and making recommendations on my current policy. I did not select his insurance company however he continued to provide me with excellent information. He is a gentleman and treated me with respect and made some of the explanations very easy for me to understand. I haven't come across any other agent (including my own insurance agent) that spends time informing me of whats inside the policy. Check Pierre out and see for yourself how good he is at his job. He cares about customer needs and is a genuine person.

Pierre is very thorough and ensures that you understand your policy. I appreciate that kind of…read moretime and personal service. He is very knowledgeable about insurance and financial services, and will take the time to explain and ensure that you understand the decisions you are making when purchasing his products. I highly recommend him.

Last night I called Navy Insurance with an incident I had that could of turned out really bad on my…read morepart. I called Navy Insurance and spoke with a young lady name Tania at the Cermak location. She was very patience and informative in the situation that I was in. She kept me calm and explained my situation and explained what I needed to do to resolve my issue. She advised me that she will personally follow up the next day and thats exactly what she did. I can be a handful when I dont get great service but Tania made it very difficult for me to get upset at her by the way she handled the situation, kudos to her. Moving forward I'll be contacting her knowing that she will get the job done. Great Service and thank you very much Tania.

This new office is very nice and modern! The receptionist Alondra assisted me in such a friendly…read morematter and was quick! Will be making this my go to office from now on :)

Good in some respects, disappointing in others....This agent was really eager/helpful when we…read moredecided to change insurance providers in conjunction with buying a house. We ended up switching both home and auto to GL Allstate. All was good for a couple of years. Then went through Covid and like for most of the world, inflation, natural disasters and a generally high level of bogus claims pushed premiums up. We also had 2 auto claims, 1 of which was "at fault". Be that as it may... After a couple of very significant premium increases i called to discuss what "smart" options I had where we could revisit some coverages to find a good balance between cost/coverage. The lady i spoke with was dismissive with an attitude and blamed it on "all of the bogus insurance claims" and "inflation". Fast forward... I made a super good decision and decided to work with a reputable insurance broker for the first time in my life. Boom---3 quotes from "A" rated insurance companies within a few days and ended up with a 30%!!!!!!!!!! decrease in premium with slightly better coverage. The possibly most disappointing/telling part...when I called to cancel my policies as of a date certain they literally didn't ask why I was cancelling my insurance. It wouldn't have made a difference in terms of "staying or going" but says so much about how a business truly cares about customer service, and don't just treat it like jargon or a buzz word. I really tried to make sure enough time passed between leaving GL Allstate and this review, resulting in a fair review. No hard feelings here, just time to move on. Good luck!!!

I've received trustworthy and professional services as well as competitive pricing since working…read morewith Gary Longstein at Allstate Insurance on Chicago Avenue in Oak Park. As an Oak Park homeowner, I'd highly recommend their services.

Mike Grant's State Farm office is the best group of people I have ever dealt with for my insurance…read moreneeds. The staff is kind, professiona, and very welcoming to in person office visits, or over the phone queries. We have had a 20+ year relationship which has come to an end only because I have to relocate out of state, and I cannot bring the team with me. I highly recommend Mike Grant's office for everyone who wishes to have a great personable insurance experience.

Called to get some basic information and staff very recptive, professional, and informed.read more

I wish I had discovered Westside Insurance years ago, I could have bought myself a new car with the…read moreamount of money Jasmine saved me by meticulously checking rates and packages and cross checking binders and prices of ever-changing insurance companies. Jasmine is so organized she runs circles around my business, calls me and emails me annual updates and competitive insurance market results, ON TIME, EVERY TIME. Jasmine is amazing! She has my back on personal auto, homeowners insurance, landlord insurance commercial and contractor insurance- there's nothing she can't do!

I've known Eric over 20 years. He has always provided great service and represented good…read morecompanies. If you are looking for Insurance that offers peace of mind at a reasonable price he is the man to know in Chicago!

I have been working with this office for over 2 years now. They have been amazing. Anytime I have…read morea question they are there to answer. At the start of the year they called to review my policies to make sure I was getting the most out of them. I encourage everyone to take some time to talk all types of insurance with this agency.

This office is terrible. They never answer the phones, return calls or emails. When I finally get…read morethrough the phone line(twice), I was rushed off the line because they're tending to another customer or they're not listening to the issue I have because they're to busy interrupting me. Ultimately resulting in being rushed off the phone. They never resolved the billing issues I had lingering for 6 months. It always result in me calling the State Farm Corporation to get anything resolved because they're never available and never return calls. They made changes to my policy without my permission and could not explain why. I asked to cancel a person and vehicle off my policy and they never did it. They take your money but do not service you properly. Do not go to this office. Bad business & bad customer service.

My son calls and his car is broke down out of state as I'm boarding a flight. My son is having…read moredifficulty logging into the State Farm app for the road side assistance benefit which is excellent by the way. Beats AAA. Anyway, a quick reach out to Adam Doe State Farm god and my son has the service he needs. Thank you to the team over at Adam Doe State Farm!

When I first gave Adam's office my insurance business his office was responsive and helpful…read more However the last 1 1/2 before I took my business elsewhere, his office rarely returned calls or responded emails until after I had made multiple attempts. I had a face to face meeting with one of his staff members during which he promised to review my coverages as well as to research answers to questions I had. He NEVER got back to me with any of the answers I needed, despite numerous attempts to contact him. The final straw was that State Farm's premiums kept rising by 10% to 30% with each renewal, which was not justified considering the lack of service from Adam's office.