Thank you Tammy and thank you Britni for helping me with my purchase today. It didn't matter if the…read morebar code was messed up and the CVS app isn't working, yall still managed to get it done quickly and with great customer service ! Thank you

Customer service in non existent. They had a script for…read moreblood pressure meds for 10 days and failed to tell me they are out of the medication and no clue when they will have it. they want me to call other pharmacies and find whi has it and they will transfer it. well, they just lost my business. I know they won't have to close their doors but this is unacceptable

I had to call twice for Walgreens to use my insurance on file attached to my Walgreens dot com…read moreaccount. I had to call a second time because the pharmacy employee hung up on me after I was on hold for 20 minutes. It took 5 hours for my prescription to be filled and then a 30 minute wait in line to pick up.

I waited 21 minutes at the drive through to get my prescription. Never did anyone say we will be…read morewith you in a moment...nothing. They ended up having only one of my prescriptions and never apologized or any words of sorry for the long wait or a thank you. Horrible customer service at this store. It never use to be this way. I will be calling my insurance and heading to CVS!

Best pharmacy service in Fort Worth. They seem to be able to supply medications other pharmacies…read morelike CVS down the road or Walmart just across the freeway can't seem to obtain. Their personal in their service, when they say they'll contact you they do, and when they give you information it's accurate.

They Always have what I need and are quick and efficient. Their products and services are always…read moreexcellent.

we are always pleased with the customer service and care here…read more they are a full service pharmacy. Staff is always polite and helpful.

Not the best quality and not a good value. Call around to get cleaner and also often versions of…read moreyour compounding medications. Alexa Pharmacy is by far superior.

My neighborhood Walgreens is really great. I get proper notifications and or a call from the…read morepharmacists regarding my prescriptions in a timely fashion. I know things get extremely busy for this store due to the heavy populous of residents, but they move efficiently and are always precise filling requests from my primary physician and//or doctor's clincs. I've never had to question this. The staff is always friendly and professional, and I think some people don't understand the thousands of requests, drive-thru customers and calls they receive which is a bit insensitive, so I'd like to just sing their praises for the excellent job I witness them doing for our area. You gentlemen and ladies are sincerely incredible! I'd like for corporate Walgreens to know and hear this from a customer who's been patronizing them for over 15 years now. It's so easy to be negative, but much more grateful when we are not focused just on ourselves as residents. * What might be most helpful, for Walgreens corporate management to consider building another much-needed store-facility on Basswood close to the CVS that's also in the area to increase customer support. Thanks!

The absolute WORST pharmacy I have ever been to. However for some reason it's the only place that…read morehas been taking my insurance and 24 hour. Not that it helps because not once has it been a smooth transaction. There is an issue every single time. I came in with paperwork saying everything is approved and they still have issues. Why can't I just pick up my medications without arguing every single time with these people. No urgency, lack of info, incompetent staff. DO NOT COME HERE

Came for a covid test. All sales are visible, got a covid test and shopping. Results come soon and…read morecard was on file if u have the pharmacy info downloaded.

I ordered items for pickup, but they canceled everything within the hour. The email said they were…read more"out of stock" for every single item I ordered. My photos ended up getting printed so I still had to drive over here anyway and was curious if my items were actually out of stock. I found every item I had placed for pickup was on the shelf! I had stopped shopping at Walgreens for over a year now and that justifies my continuance to do so.

It has been over 3 years now I have been using Alexa Pharmacy; and still awesome pharmacy services!…read moreThey are very helpful, easy to get to, kindly and knowledgeable. Love it. Wanted to do an updated review to say WELL DONE! Thank you for your helpful services.

UPDATED: The pharmacist tried to call me last night around…read more9:15 PM, to let me know that they ended up filling the Rx for us. They also texted me to let me know that they had filled the Rx after all. My phone's "Do not Disturb" settings were on, so I didn't see it until this morning. They called me at 9:30 AM to let me know they had filled the Rx and offered to open the store for me to pick it up, since they are closed on Sundays. We met at 10:30 AM and they gave me the medicine. They were apologetic and took care of us due to having to drive in the snow. I have raised my star review to 3 stars 3 because they did fill the Rx and for their consideration of driving in this weather. However, I won't give 4 or 5 stars because this didn't have to happen this way. ORIGINAL: We received our Rx late from the doctor, this was the latest compound pharmacy open that we could find at the time.. We arrived and were told the Rx would take 30 minutes to fill. I was told I would get a call when it was ready. After 45 minutes and closing time coming, I went back in. They had not started making the Rx and they told me they were calling the doctor to change the prescription to a strength that 1)we know doesn't work and 2)I can buy off the shelf. Thry refused to make it, because they didn't want to crush up tablets, despite our precious medicine being made in the same manner. I explained this, as well as told them that we need this strength, because we know it works from using this medicine in the past. They talked to their manager who would not let them crush up the tablets to make the medicine. Now, we will be without the needed medicine, possibly the whole week due to the incoming storms. This place clearly doesn't care about the patient. I will never go to this place again and will be sure to tell everyone to not waste their time here, because you may get refused and they won't bother to call you and tell you, so that you might have a chance to find another compound pharmacy open.

I have worked in a pharmacy and I continue to work in customer service and never in my wildest…read moredreams would I think about talking to a customer the way I was just spoken to. Basically was called a liar when I asked why my Montelukast prescription did not get transferred and could not be found. I have a text where it tells me that medication and 3 others were ready for pickup. When I checked on the app, it showed cash or discounted prices, I thought, oh I got new insurance and the must not have it. I uploaded my new insurance card and sent a message and they responded it had been received. A few minutes after is when I received the text the medications were ready, and I called because it still showed the discounted costs. They told me they do not accept my insurance so they were giving me the discount. She told me I could call my insurance and find out what pharmacy accepts it. I did that and the new pharmacy told me they would call and get my prescriptions transferred. The new pharmacy called and said CVS only transferred 3 prescriptions and she called to ask about the fourth one. I gave her the name again (Montelukast) and she called CVS to transfer it, they told her they did not have that prescription. I told her I would call CVS and find out what happened to it. The lady that answered could not help me so she transferred me to the pharmacist. He was so rude in raising his voice and basically saying I was lying because he showed no record of it being in my profile. I told him I had received a text it was ready, the discounted price I had to pay if I wanted it from there, and he said I don't know what to tell you, we don't have it! I asked him what happened to it from this morning to now? He could not tell me. I know pharmacists change shifts, things can get lost and/or misplaced. They are human. But do NOT try and say I don't know what I am talking about when I know what I received and what I saw in the app. Here is the proof I have of my texts and the time they were sent this morning. MON stands for Montelukast...and I just wanted to know what happened to the prescription, because CVS had received it before I even left the doctor's office this morning. And now that one prescription has mysteriously vanished from CVS and any proof they "received" it. Well, this is my proof they did!

30 minutes per vehicle in the drive through. 2/20/2025 3:00pm…read more You would think they could go a bit faster.

I called the store and ask if someone could get an OTC medication and bring it up to the front. I…read morehad a recent procedure that made it painful to walk long distances. I was met with a resounding ABSOLUTELY, NO PROBLEM!!! Her name is Bailey, front store manager. She even brought choices. She is a kind and professional human being. You don't run across many like her nowadays. Bailey thank you so very much I really appreciate it!! CVS should replicate a THOUSAND of YOU!!!!! Terry

The CVS on Rufe Snow in Keller is awful!! Rude, dismissive, demeaning!! My daughter just got…read morediagnosed with bronchitis and needed a prescription medication to breathe. I was told they would not fill it until tomorrow since they closed in 30 minutes. Really!!! You can't stay open just 15-20 more minutes to help a mother who needs this for a sick child. CVS CEO be ashamed at what kind of company you run. I hope RFK makes all this better!!!!

Was unable to get my migraine prescription filled at another CVS for several months so switched…read morehere hoping they get higher fill priority. The lady at drive-thru followed up with the pharmacist and Dr to get me what I needed. Turned out there wasn't a shortage but no availability of the prescription requirements as written. Now I have it and am so grateful to her!

They work with you! They tell me ahead of time if script is pricey or not!!!! I love all of the…read morepeople who work there!