I hit a deer,and Phillip and his crew did an awesome job fixing my car.The bumper doesn't match…read morehowever,but its an older car and I'm not too worried about it,he also replaced a brake light bulb which wasn't even effected during the crash.

I recommend this business. My wife's car was damaged and I came in on my appointment time. They…read morerepaired it on time and did it right. They gave a reasonable cost. I am going to use them again.

This was on Memorial Day! We live on a dirt road out in…read morePell City and after all that rain my wife's Mercury got stuck like chuck! Me and my old man spent hours digging that land whale out to no avail. We swallowed our pride and started calling wreckers. Hank's was the only one who picked up! The nice lady asked a couple questions about the situation and not 20 minutes later Nathan pulled up ready to go! He had that sucker pulled out in no time! I'm always gonna call Hank's Towing from now on and ask for Nathan.

I locked my keys in my car when I parked at work. Hank's towing was easy to reach. Came to my work…read morepromptly and unlocked my vehicle within 5 mins. The tow truck driver was pleasant and encouraging. I have nothing negative to state about the experience. The driver was kind and made my day a little less stressful. I would use this company again.

I have taken 3 cars here over the past 10 years. This body shop does work like you wouldn't…read morebelieve. Each time my car came back to me looking brand new. They do phenomenal work and I wouldn't trust anyone else, ever. Terry Norred has been in business this long because he knows what he's doing!

There are a lot of body shops in this area, but Norred's is hands down the best. You can always…read morefeel confident that your car is in good hands with Terry! I have taken many cars here and I am always very pleased with his outstanding work.

Date of service Jan 03, 2022 My serpentine belt fell off…read morearound 8:30 pm Jan 02 during our trip over to Birmingham, AL. I was able to make it to a shell gas station n the outskirts of Pell City. Allstate roadside assistance could only find one company in their list willing to tow us 3.2 miles to a local garage in Pell City. They wanted $499, $399 after my $100 insurance credit. It took them nearly 3 hours just to find that as an only option... I declined that insanity and we decided to stay in a powerless vehicle overnight wrapped in moving blankets. It was snowing and dropped to 31 degrees that night. I submitted another request to Allstate at 5:50 am for a tow request hoping it would be less money and faster during normal hours. 1.5 hours goes by and I receive another message saying due to labor shortages in the area they were having a hard time locating a towing company. We were on a deadline to pickup furniture and return to our home in Georgia. I figured I would take it upon myself to find a towing company. I did a simple online search for towing companies near me and up popped Twin Creeks Towing. I called and spoke to a man who said he could have a tow truck out to me in 30 minutes for $75. Sure enough the tow truck shows up in 35 minutes after a call from their driver giving me the eta. I couldn't find a garage to get me in that day for repair. The tow truck driver said he knew a fantastic garage a couple blocks away from where I was originally taking it and they could likely get me in due to how efficient they are. Sure enough Express Oil Change & Tire Engineers on Martin St said they could get me in that day. Our tow truck driver even dropped us off a block away at Enterprise rental since it was the direction he was heading. A fantastic experience with Twin Creeks, above and beyond customer care, inexpensive, and fast. I can't praise them enough for how much time and money they saved me having to stay another night to repair my Honda truck, meals, etc. I tipped our tow driver extremely well for all he did.

Josh from Twin Creeks saved the day! My first five minutes ever in Alabama and I lock myself out…read moreof my rental car. He was super fast getting to me, saving my keys, and we had a good laugh. Thanks Josh!

My car suffered some body damage in an accident in October 2025. When I needed body work in the…read morepast, I've called on Gary Austin, who owns Austin Body Shop in Oxford. Gary worked with my insurance company to get the estimate to repair my car approved, including receiving approval for a supplement to his estimate. In addition to repairing the damage, my car came back cleaner and looking better than it has since it was new. Jeremy Austin, Gary's son, does an excellent job of providing extended customer support. I hope I don't have any more body damage to repair, but if I do I will be calling on Gary Austin.

Austin's Body shop has been amazing they are quick to respond and they really work with their…read morecustomers. I had to take my friends BMW there and they had to do tons of work on it and they bent over backwards to work with us to get it perfect. They are very honest and upfront with every step they took with this job. I appreciate all their hard work and love a family run business

Local, small auto-mechanic that we stopped at while in town. We were looking at buying a used…read morevehicle, but wanted someone to inspect it before we bought it. They came out and took a look at it pretty quickly - even taking it for a quick test drive. They found a few small issues that had not been disclosed by the seller, which was definitely nice to know about so we were not surprised down the road / caught off guard. The mechanic was very friendly, and the price for the service very reasonable.

The best of the best. I've had two different situations hours away from where I live and somehow…read morethis company showed up for the recovery (more of a rescue honestly) both times. On both occasions, they went out of the way and put in more than what was asked or required and didn't ask for anything extra to do so. They stay patient while I tried to figure out what the best solution would be for me, still shut up after my phone ended up dying and they didn't even hear from me, and bought me and my daughter dinner and made sure we were safe until we were able to get ​our vehicle fixed. Did I mention they ALSO fixed the vehicle!? 20/10

Eddie was my tow driver today! He was very friendly and helpful. It was kind of a long tow about 45…read moreminutes but he had a good attitude about it all. Thank you Eddie Horsley.

This is the place to go when needing automotive work done. The owner has many years of experience…read moreand has stayed on top of the ever changing automotive technologies as well as having the know how when repairing the old school muscle cars. He runs the business with customer satisfaction as the solid foundation as a business model but still maintains the honesty to let the customer know if the repairs will be too costly. From brake jobs to engine swaps this is the place to go!!