Tommy, I wanted let you know how much I appreciate your ability to think about the issue at hand and develop a plan to address it. You remain calm when issues come up and engage that wonderful ability to solve the problem. I hired Tommy to plumb my new pool heat pump. Looked like an easy enough job. The heater was leveled when we turned it on. However, the fan was hitting something causing a racket. We had to tilt the unit to a 30 degree angle for it to stop. Not good. I could not reach the company's support. I went inside to email them. When I came back out, Tommy had discovered the issue and fixed it. The issue was a manufacturing fault. I can get hyper when issues like this occur and he has a very calming effect on me. I highly recommend him. you receive value service at a fair price read more

I was having an issue with my samsung refridgerator. I looked up appliance repair and come across Tommy Time decided to give him a call. So tommy time came out to the house looked at my fridgerator and his diagnois was a clogged evaparator coil He then informs me he doesnt have the training or the equipment to make the repair so i paid him his diagnostic fee of 75.00 dollars and he left. so i hired gopro appliance repair out of louisville and they came out and did their dianostics and came to the conclusion that i had a leak in the yoder loop that could not be repaired. So now i had to pay gopro 211.89 for their diagnotic and r600 A refill which was needed to make the diagnois My problem with tommmy time is i was never informed of his inability to be able to do repairs on a closed system until after his dianois which from the tech at gopro was wrong I then in return contacted tommy time and informed him that his diagnois was incorrect and by doing this it cost me an extra 211.89 which i ask if he would refund me the 75 dollars i paid him he responded and said no because it paid for his time and gas to come out well i understand it cost money to do business but it cost me 211.89 more because his diagnois was wrong so i guess what i am saying here is you might want to ask small reair men if they are fully qualified to do the complete job before they come out or should the guy at tommy time advise people of what he is qualified to do since he cannot do all the repairs needed read more

I called Tommy about my washing machine not draining. He showed up the very next day to my house on post--early, professional, and had the issue fixed in just 45 minutes. You really can't beat that kind of service. It's clear that Tommy knows what he's doing and deliver results quickly. I'd absolutely use him again. read more

I called him on Easter evening - my refrigerator was leaking all over the floor - he was here the next morning and had the problem diagnosed and fixed in no time at all, he was kind, respectful and knew exactly what he was doing. I also believe the cost charged was much less than anyone else, I Highly recommend him, and he does other things as well, was so happy with my service!!!! read more

My dryer quit working. Another company would not work on mine because it was a washer dryer combo. Thomas came out found the problem and fixed within an hour. He did great job, was honest, affordable and clean. I highly recommend him read more

He was fairly priced and did a great job--I would definitely hire him again. While he didn't repair my appliances, I know that he does that type of work. He installed my showers, faucets, and toilets, and I was very happy with the results. read more

A month and a half later, and the refrigerator water line is not working again. Paired with the lousy excuse given for trying to rip me off, I have to lower the rating. read more

It has been over a week and I still no response back from him, after he came out to unpack my washer, dryer and replace the drain hose. The first time he came to do the work he left and came back, because he left his cell phone inside the back of the washer. The washer was still on spin, he left I had to call him back because the washer was shaking, hitting the dryer and moving from where it was. The washer still on spin with six minutes left, but after I stopped it the timer showed twelve. I called he came back and he removed the stabilizer from the washer said I'm sorry. The following Friday while the washer was on spin with six minutes left it started making metal on metal sounds I turned it off again and called him. No response until Sunday evening, I reached out on Monday and he asked if I wanted to make a appointment, he asked for the address, I sent it. On Tuesday he responded is it ok if I charge you again. I said no, because you caused the problem you fix it. He stated that he ran the washer thru several cycles and everything was fine, but he only ran it once. He responded that he would be here later in the week closer to Friday to let me know what time. I asked Friday or Thursday, I's still waiting for a response from him, Maybe if he wasn't on the phone he would of been paying attention to what he was doing. I will not recommend him for any type of job and will NOT be using this service in the future. read more

Awaiting parts for both clothes washers. He expects it will be another 2 weeks. He told me there's a hold on the parts.