This business is -10/10…read more For starters, this goes for all Telegram and Gazette locations not just Worcester. If you need to cancel your subscription, YOU CANNOT DO IT ONLINE; they have the option to do so but unless you live in a specific state you cannot (presumably because some states require an online cancellation option). If you click cancel, it gives you an error and tells you to call customer service. This is where it gets even worse. The hours for customer service are outrageous; they act like they are a bank or something with these hours. Once you finally get time to squeeze a call to them you are met with a pretty long queue time. (Personally I think it is this long just so you get so annoyed that you cancel the call) Then when you finally reach someone, it is very hard to understand them, very incoherent, I understand that people have struggles pronouncing english but when coupled with all the other problems, it seems like just another convenient roadblock. They will then ask you if you would like to change, not cancel the subscription and create any attempt to reel you back in. Once you get it through to them that their company sucks they finally cancel and if you have a question after, they just hang up! I called back to ask if they could screenshot my cancellation proof and email me it back. They said they couldn't... couldn't re-open the page used to cancel it in the first place and then press TWO computer keys to take a screenshot. (I ask this because on their website the account expiration is worded very weirdly). Now that is done and taken care of you would think that's it... nope... After you cancel you will receive multiple calls from them asking you if you want to renew and that there is a deal going on... omg... You say no... again... and they ask "why did you cancel." Then they do it again, and I presume in a couple weeks, they will call me again. My most recent interaction was that they called me about twice every single day for a week or two. I finally answered and told the guy that I want my number taken off their list. With the way everything has happened, I assume they are going to call me again haha this company sucks.

Can't cancel online. Won't provide proof of cancellation. Sleazy. Tried to pull me into…read moremarketing questions. Just kept saying, I want to cancel; are you refusing to cancel? Not worth it.