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    Lake Michigan Credit Union - Alpine LMCU

    Lake Michigan Credit Union

    (24 reviews)

    I opened my account with LMCU Nov of 2024. I have had nothing but VIP Treatment since that date! At…read morethe Alpine branch, what a wonderful group of professional women, that work there! I have interacted with the teller that won teller of the year last year & can absolutely see why she won! I have interacted with a teller that was in training & see why LMCU hired her! She has a long & prosperous career ahead of her! What a breathbof fresh air! The New Accounts Manager was quick, efficient & very welcoming,when we sat down to talk about depositing money in their bank! She was a pleasure to deal with. I had no qualms in trusting my money with LMCU! The amount of money- making programs, without lifting a finger, just blew my mind! This is a "Credit Union" after all! That was the Alpine Branch, then you go to Ravenna Branch & you probably have the sunniest, perky, yet professional, most willing to help group, of all the the Branches! I just automatically have a better day after visiting that branch! What a "Brilliant Branch" to visit & get your banking questions answered, bank problems solved, & money deposited! But then to put the "Cherry on top of the Sundea" I called LMCU & got a real person, quickly, "not being # 8 in the queue!" & spoke to the "Lovely Ms SATIN" She was so very helpful with a very big problem I'm having. She told me the truth, & now LMCU will get all my business! Too bad a credit union I've used since 1989 could not even do the little things like great Customer Service to keep a long standing customer like me! Ms Satin, I love forward to working with you for the long run! Your Professional Demeanor, Empathetic Ways, Listening Ear, Very, Very Knowledgeable about all your LMCU products & the Banking World! You were Not afraid to tell me the Truth & what were complete lies! I totally trust You, LMCU, & I My Immediate Family & Extended Family, will be doing business with LMCU for a very long time! Thank you for restoring my faith in the Banking World! Sincerely Kelly Wurm

    The LMCU banking staff has been disorganized, incompetent, and unresponsive on what should have…read morebeen a simple issue to resolve. It's difficult to reach a manager because they also seem to avoid any sense of responsibility to their customers. They've got their excuses down to an art form. Avoid at all costs.

    Adventure Credit Union - Main entrance of the 32nd st. branch

    Adventure Credit Union

    (24 reviews)

    I have had multiple accounts and loans through ACU and been a member for almost 15 years - had an…read moreissue while switching bill pays to a new checking account. Adventure didn't cover the charge, which resulted in a number of 'insufficient funds' charges because the payments kept bouncing back. Successfully disputed the charges with the payment companies, but Adventure wouldn't adjust all of the overdraft fees, even though they didn't cover a single dime of the payments. They said that if I could provide proof that the error was not my fault, they would adjust off two more, but that was the max. I requested letters from the payment companies, explained that I would submit them to Adventure as soon as I received them. Whilst waiting for the letters, Adventure charged off my account. Not to mention, I have talked to at least 5 different people throughout this whole situation, and every single one of them was rude, had zero sympathy or concern for my situation, and absolutely unhelpful - and I waited on hold for over half an hour each time I called in.

    The online/text/phone customer service for this credit union is awful! I truly miss Astera where…read morethey really made you feel like a member. I have great experiences when I visit the branches, but when you try to call they "encourage" you to use the online tools or text and those folks take forever to respond IF the do respond! As soon as my loan is done with them or moved to a different company we're done banking with them. Horrible!

    Top Flite Financial - mortgagebrokers - Updated August 2026

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