I took my vehicle to Hillcrest Auto Body in Dec 2018 for a dent repair on the hatch door of my…read moreAcadia. The original quote they gave me was approximately $60 less than what the insurance company had estimated. Then during the repair process, I get notified by my insurance company that they paid an extra amount of money to Hillcrest Auto. I had to call Hillcrest to find out what was going on. They explained there was more damage than they thought. Ok, the insurance paid them. No problem, but when were they going to call and let me know? Then upon picking up my vehicle, the amount I owed to them was what the insurance company had estimated, not what they had quoted me. When I questioned the $60 difference, they couldn't explain it. I looked at my vehicle and I left. Then I went to use the hatch and it didn't function properly. So I called, it was the week of Christmas and I was told someone would call me the following week. NO ONE did. I waited and then I decided to go into their shop in person. I was told that they contacted the insurance company and were waiting on a reply. He then came out to look at what the issue was I was calling about. The hatch wouldn't stay up and it had almost hit my 3 yr old grandson. He had no concern. Then a few days later I get notified by the insurance company that they won't cover the issue, I didn't expect them to, as it was an issued that occurred from the repairman taking things apart. Yet Hillcrest denies removing the part that was in question. I have since repaired the issue myself and I have done research. Every body shop I have spoken to has stated that they don't know how Hillcrest can say they didn't remove the piece for the repair that was needed to be done. Yet because Hillcrest told the insurance company they didn't remove the part, it is their word against mine. Hillcrest won't accept responsibility and I can't prove it. So I can honestly say that if anyone I know says they are going to go to Hillcrest Auto, I will advise them not to. They have never called to tell me anything , they let the insurance company. They have no customer service skills when it comes to informing the customer.

They completely fixed my subaru after a deer hit and made it look brand new:) They went above and…read morebeyond by cleaning the inside (vacuumed, cleaned my rubber mats, wiped it out :) It was also finished in a timely fashion. Thank you

If I could rate negative stars, I would. Had to start recording our conversations with them (and…read moretelling them I was doing so) because they lied to me multiple times about my vehicle. Three months later I STILL do not have my vehicle. Bout to go pull it from their lot and trailer it to Denver. Ridiculous. At one point they told me they had no record of my vehicle ever being there. Awful service.

I am extremely disappointed with the assessment and overall handling of my vehicle…read more I brought my truck in to have the tailgate latch repaired and to run an engine diagnostic. I dropped the vehicle off at 8:00 a.m. and was told the assessment would take only a few hours. However, I did not receive any communication throughout the day. When I called at approximately 4:30 p.m. for an update, the staff member I spoke with was unprofessional and dismissive. I simply wanted to know what had been diagnosed, the estimated cost, and whether the tailgate latch repair had been completed. At that point, I was informed that the tailgate latch had not been repaired and that the shop had identified nearly $8,000 in additional issues. I advised them not to schedule or proceed with any repairs and stated I would come in the following morning to discuss the findings. I arrived at 8:00 a.m. the next day and explained that I intended to seek a second opinion. The same staff member remained unprofessional and then stated that someone from my crew had accessed the truck overnight and tampered with the tailgate. This claim is completely false. My crew and I were over 100 miles away and did not return until that morning. When I inspected the truck, I found that multiple wires had been cut and an additional bracket had been broken on the tailgate--damage that was not present when I dropped the vehicle off. As a result, the cost to repair the tailgate increased by an additional $500-$600. When I asked whether the vehicle had been vandalized on their property, I did not receive a clear or appropriate response. I requested the return of my truck and informed them that I would be taking it elsewhere for another evaluation. I was only given the manager's phone number, and despite waiting all day, I have yet to receive a return call. Given the circumstances, I believe a police report for vandalism occurring on their property should have been considered. The lack of communication, accountability, and professionalism throughout this experience has been unacceptable. Note: This platform requires a star rating, but if it were up to me, I would not give any stars.

Outstanding service. Professional installation. They did a great job fixing an issue from another…read morecompany. Saved me time and lots of money. I highly recommend this business!!

Vanessa Terrell and her AMAZING team at Novus Glass in Gillette Wyoming were AMAZING!…read more We were on vacation in Deadwood, SD and the windshield of our Volvo XC90 was entirely trashed by a severe hail storm. It was 6pm on July 3rd, and every repair place we called was closed. Safelight returned our message and said they could repair our windshield sometime on Monday the 10th of July. So I called my dear friend Jenny who lives near Gillette, Wyoming and asked her if she knew ANYONE who could replace our trashed windshield sooner. She replied, " I certainly do!" and she put us in touch with Vanessa at Novus Glass in Gillette. Vanessa said she could get us in on the 6th and replace our entire windshield. Timeline: Our windshield was trashed by hail at 6pm on July 3rd & entirely placed with ALL sensors working perfectly at 4pm on July 6th. We were blown away by the amazing service and quick attention we were given by Vanessa and Novus. If you need an expertly replaced windshield in an amazing speed, Novus is THE BEST Thank You So Very Much Vanessa Terrell and The Entire Novus Team, David & Linda Adams

These folks are great! Took a couple days to get in (not an issue!), as they were pretty busy. Got…read moreme in and addressed my rock chip in my windshield within 20 minutes. The price was better than quoted at another place and my windshield looks great! Talk about a real value, this place offers it with a smile to boot!

Amazing customer service - had to reschedule a couple times and they were so great to work with…read more The quality of the windshield for the value I paid was outstanding. Everywhere I tried in other places were $100-$200 more excluding the labor cost. Completely worth the drive

I'm from out of town and needed an oil change on an F-350 diesel before going much further. I…read morecalled and they were able to get the truck in as soon as I arrived Quick, friendly, courteous and a great job

Our car started an oil leak just outside of Gillette, and I called just before close hoping they…read morewould be able to help us. Not only did they identify and fix the issue, but they also offered to come meet us where our car was stopped if we couldn't make it. They helped us out of a dangerous situation and took genuine care in doing so. Such generous people and knowledgeable workers. Would highly, highly recommend!

Oil change and a yummy lunch? Sounds terrific, and is!…read more Always clean and inviting. Super clean restrooms. Covered patio area outside. Inside there are tables (both high top and regular), comfy reclining couches in front of a fireplace and even TV to watch! Super nice place, great people, excellent service and yummy food. They have an excellent selection of blended drinks and coffees for mornings and even a handy drive-thru. Lunch is yummy with a wide variety of options from sandwiches and soups, chicken strips, and my personal favorite... Crawfish Etouffee every Friday! It is soooooo very good. Makes me wanna get my oil changed! They also have ice cream and a great selection of goodies for dessert. Pro Etouffee eaters tip: Get there early on Friday if you want to for sure have some. It's very popular!!!

Carlos at Expresso Lube is the nicest, most helpful man. He topped off my oil - and taught me how…read moreto check my oil. Heck, I didn't even know how to open my hood, and he patiently showed me how. Carlos was so kind to me. I will definitely be back next time I am in Gillette.

Robert answered the phone on a Saturday and was there very quickly. Solid guy, great service, good…read morevalue. Not always the best day when you have to call a tow company but Robert made a bad day a little brighter.

We highly recommend Hooked Up Towing in Gillette! Very nice, fun to talk to, quick and…read moreprofessional. Thank you for a great experience during a difficult time.

Solid wash with hand drying. Has frequent wash program but no double punch days like some others.read more

Best car wash ever. Service great. Very thorough. And the price is right…read more When I went through the first time there was a little such left on the car so they ran me back through the car wash and then reviewed the wash when it was complete the service was excellent one of the best carwashes I've ever had