I was traveling through town on a Sunday and my Jeep broke down. I called for a tow and they were…read morethere within 30 minutes. I found out they could repair my vehicle and it was a Sunday afternoon so I had to wait til Monday and they called for the part Sunday and I had my vehicle back and running by 11:30am on Monday. They even dropped me off and picked me up from the motel. Everyone was extremely nice and helpful, especially JR!!! Thanks you all made a stressful situation as pleasant as could be. Price was Great also. I called another repair shop to get a quote and they were going to charge more and couldn't get the part they said for 2 weeks. The state trooper who stopped on the side of the road to see if I was okay recommended them and I definitely would as well!

We are on a 1000 mile road trip cross country and our turbo was going out on a Ford F2 50! We…read morestopped in last minute and Chris was amazing to work with. He had us back on the road in 15 minutes! Thanks Chris for all your help! Ok

They lie cheat and treat you terrible and hold your stuff illegally the daughter is rude you do…read morebusiness with them and they still screw you I get the fell from the white lady that she truly believes she has to lights and privilege for being white as well as to screw people they don't do good repair work I here and over charge others for tired I got low priced toes only to get screwed go with bubbas tow or mm bubbas tow is great

Was charged $90.00 for diagnostics, given a $300.00 estimate for repair only to be told "they can't…read moreget the part/ fix the problem ". Called my regular mechanic in Denver, The Subie Dr. who got the part in 1 afternoon.

If I could give this ZERO stars I would. Both men at the front desk were absolutely HORRIBLE One…read moreof the rudest people I have met. they slammed the door in my face and told me they did not give a **** what my problem was with my car to find somewhere to sleep. then proceeded to tell me to sleep in my car even though if I "tried to start it, it will blow up" horrible people. they deserve to be shut down. I was stranded and alone in a city I did not know. I have NEVER met someone so rude in my life. HIGHLY suggest not to go here for anything.

On a Monday I called JM tire about a car rental. They told me it's available come on over. When I…read moregot there the manager was not there so I waited an hour until I was told to call back later in the day. Later I was told the car wasn't ready and needed to be vacuumed and an oil change. On Tuesday I was told it wasn't ready, but they were starting on it and it also needed a wheel alignment. But it would be ready on Wednesday by 10:00. On Wednesday I was told it wasn't ready because they were still working on it and it also needed brakes. I wasn't told when it would be ready. A few of the locals told me the Raton has changed for the worst. They go out to eat or to the store and don't recognize anyone. The saddest thing I heard was nobody helps or cares about their neighbors. I'm just a visitor who wanted to see my son while he's at a boys scout camp 30 minutes south. If Lewis does not want $300-500 dollars of business or whatever the charge would have been, that's fine. Next time just say "sorry it's not available". JM is listed as the only rental in town, I guess that's wrong. I do not recommend nor would I do any business with JM.

I was driving through Raton Pass alone on a road trip when my car started smoking. I'd just had an…read moreoil change done, and it turned out the shop had failed to reinstall the oil drain plug -- oil was leaking out, and I was stuck and scared, hours from my destination. Every shop I called in Raton said they were booked out for weeks. But then I called Pete at Triple O Auto -- and he didn't hesitate. He listened, understood, and immediately said, "Come here, I'll help you." Pete was not only professional and fast -- he was kind. He found the issue right away, replaced the missing plug, refilled my oil, and had me back on the road. But more than that, as a young woman traveling alone, he made me feel completely safe and cared for. While he worked, he told me about his grandkids, shared a few stories, and just made everything feel normal again in a moment that was anything but. I can't thank him enough. If you're ever in Raton and need help -- whether you're local or just passing through -- Triple O Auto and Pete are the real deal. Honest, kind, and exactly the kind of people you hope to meet when life goes sideways. Pete's a gem. -- Emily

Pete bailed me out of a major bind. I was 1500 miles into a 5000 mile trip when a fuel line…read moreruptured on my sprinter and was spraying diesel on the exhaust. I was losing 50% of my fuel. He was able to drop the tank and get me on my way in a couple of hours.

The guys in the service department were absolutely wonderful. They went above and beyond to help us…read moreas we were traveling through. I highly recommend this dealership and especially the service department! Thank You so very much!

We were at the start of day 2 of a trip from AZ to MN and we stopped at the Safeway at just before…read more11am for coffee and lunch when the car would not start. We called M&M Repair and Towing (will do a separate review on their awesome service) and they got us started. It being Friday I feared we were going to be stuck for the weekend. We went to Cooke Motor for a new battery and they could not have been nicer! They got us in and out in an hour and let us bring our 3 dogs in to the waiting area!! We were back on the road by 2:30pm!!

Had trouble with tire on rental car while in Raton. Young man in shop got the problem fixed. Great…read moreservice!

My husband and I are from Oklahoma, we were passing through Raton, NM when my car had a small…read moremeltdown (battery and brake light came on) ultimately had to have the alternator replaced. Needed it replaced quickly as we were trying to get home. They took awesome care of us, got us in quickly. They were kind enough to drop us off and pick us up at our hotel. Cannot say enough nice things about these guys. Awesome work and customer service. Thank you so much!!!

Hands down our best Ford Dealership experience. Eddy was very helpful and generous with his time…read more He helped us diagnosis and fix a radiator issue while the dealership was closed on a Sunday. High recommend!

We are on a roadtrip when my chevy trailblazer check engine came on over the pass. I was able to…read morebring my car in right away for them to scan it. We worked with Phil and they scanned my car for a turbo sensor issue. They did not charge us for the scanning and gave us good advice to go back home for service. We appreciate this service so much. Thank you!

We were in a panic and of course hadn't anticipated a car problem. Duncan was the only one in town…read moreto help us get back on the road. Externally Grateful

Making the trek from South Texas to Boulder, CO to see my niece and deliver her car to her we had…read morethe unfortunate, but GREAT fortune to meet Daryl and his team. The wheel bearing on my nieces SUV started failing about 10-miles outside of Raton, NM and got drastically worse by the minute. With ~4 mile to Raton we hit the flashers and crawled along the shoulder about 5-mph until we reached his shop. We were an unexpected repair to add to his already booked calendar, but he was able to fit me in after verifying the parts store had what was needed. In about an hour he had the car repaired and we were on the road again to make the delivery. He and his team didn't have to take on the extra work, but he knew we were in a bad situation we couldn't control and he was able to fit me in. You took an extremely stressful situation and literally made it go away. We are EXTREMELY grateful and can't thank you enough for getting us back on the road. If you and your family are ever in the Austin/San Marcos, TX area let us know, we'd love to repay your kindness as many others have mentioned on Google reviews. YOU AND YOUR TEAM (FAMILY) ARE A BLESSING! Thank you again!