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    Torchia John W Oral Surg

    5.0 (1 review)

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    7 years ago

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    Maxillofacial and Implant Surgery of Western Mass - Dr. Steven D. Nguyen

    Maxillofacial and Implant Surgery of Western Mass

    1.0(1 review)
    1.6 mi

    If I could give this office zero stars, I would. What…read morestarted as a positive interaction quickly turned into one of the most frustrating healthcare experiences we've had. Although Dr. Kernizan personally apologized after his receptionist gave us incorrect information about insurance estimates, the rest of the process was a disaster. Leslie and Alicia were consistently rude, dismissive, and unprofessional. Despite multiple calls with our insurance company--including a conference call with a Delta Dental representative confirming Delta was our primary insurance--they repeatedly insisted our insurance information was wrong. They even laughed during phone calls and placed us on speakerphone without our consent. After being told everything was approved, we received a call two days before surgery saying my daughter's procedure had been canceled because of insurance issues. Dr. Kernizan later told us he had never said the surgery was canceled and apologized for the misinformation. We went to another oral surgeon, where the insurance was processed correctly, the procedure was seamless, and Delta covered the surgery exactly as expected. I'm grateful my daughter didn't have her surgery here. The lack of professionalism and poor communication from Leslie and Alicia made this an experience I would never recommend to anyone.

    From the owner: Our goal is to provide the highest level of care possible to our patients. To treat our patients…read morewith consideration and respect at all times. To empathize with and reassure patients who are fearful or anxious. To educate our patients so that they may achieve better oral health. We must respect and cooperate with each other while working as a harmonious, proficient team. We need to maintain the highest degree of professionalism possible. Our role is to promote the dental health of the Western Massachusetts community that we serve. - Dr. Richard Fraziero - Owner FCMS

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    Maxillofacial and Implant Surgery of Western Mass
    Maxillofacial and Implant Surgery of Western Mass - Dr. Max Kernizan and Dr. Steven D. Nguyen

    Dr. Max Kernizan and Dr. Steven D. Nguyen

    Maxillofacial and Implant Surgery of Western Mass

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    Torchia John W Oral Surg - oralsurgeons - Updated September 2026

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