Dr. Torin Rutner did an implant for me early in 2025; my first implant ever (I'm 70)! He was professional, clearly explained the process, the number of visits and time frame until his part was completed. He answered all my questions and was personable enough that I felt I could trust him for a procedure that required skill & precision. This process involved drilling into the upper jaw ~ there is risk involved! My regular dentist requested that Dr. Rutner use a scan-able implant head; he complied, so when it was time to prepare for the permanent crown, instead of using the old school moulds, my dentist just scanned all the teeth in my mouth with a hand held device and sent it electronically to the lab who made the crown! It saved time and was much better than having one of those awful moulds used for impressions! The end result is a natural looking tooth, so I feel the quality and care was spot-on! In the end, the time frame he gave me was accurate. That is why I don't understand the poor reviews here; my experience with Dr. Rutner's office staff, technicians was excellent. The waiting room times were excellent. The longest wait time for one of my 4 appointments was 15 minutes. There was no problem with the billing. Everything was spelled out in advance, so again, I don't understand why others cited problems. I would definitely return to Dr. Rutner in the future if the need ever arises. read more

Dr. Rutner and a local endodontist worked together to try to bully me into an extraction and implant. They convinced me I needed repetitive and uncovered xrays, and then told me I need surgery. I left and Rutner and his office staff HARASSED me, calling me repeatedly saying the "issue" (which was actually a botched root canal) was life threatening and needed to come out ASAP. Luckily I got a second opinion from an honest oral surgeon who sent me to someone who fixed the root canal and I never had a problem again...until I got the bill. I would avoid at all costs. read more

Worst surgeon ever. Six months after a tooth extraction, I had an implant appointment. I arrived at 11:30, wasn't brought in until 12:00. He numbed the area, then didn't return until 12:45--after I heard him playing with his kids for nearly an hour. He tried to place the implant, yelled at me when I moved during the procedure, then said he couldn't do it and just left. No follow-up, nothing! This guy is the worst! They ran out of ice too, so I left the office with some gauze that was it. read more

Good luck getting through on the phone. In the middle of the afternoon on a Monday, there's one person apparently in the office and she's answering phones and checking in patients so put me on hold for 3 1/2 minutes and then when I call back, she was gonna put me on hold again. no thanks read more

what a great doctor he's a greatly appriciated man he's a great doctor beast Senegal surgeon

I was referred to Dr. Rutner by my periodontist to undergo a biopsy of my cheek and gums. Sadly, his staff both front desk and otherwise leave a lot to be desired. The techs assisting the doctor during my procedure seemed to be undergoing training or were simply new hires. I was being "released" after the surgery with no aftercare instructiions and not even an ice pack. The doctor stepped in and I did receive my instructiions when he noticed that I was walking out. All the tech did was read them to me; she had no further knowledge. After 1 month with no calls concerning my procedure, I called the office. I was told that no results were in and that this was normal. When I complained that a 4 week wait was ridiculous, I was told ( and this is a quote) "There's nothing we can do on our end." Really?! After another 2 weeks passed, my dentist called the office to find out what was going on. The results were there. They had been there for over 5 weeks! It has now been almost 2 months since my procedure, and I have yet to hear from Dr. Rutner's office. read more

If I could give zero stars I would. Completely dishonest billing, all they want is your money. Not upfront about what you will have to pay if insurance doesn't cover. Do yourself a favor and never go here. I wish I listened to all the bad reviews on here before I went to Rutner. read more

HORRIBLE experience ! EXTREMELY POOR SERVICE AND EXPERIENCE! FIND A PROFESSIONAL DENTISTRY WHO CARES ! First off , this dentist is the 4th dentist I've been to this month as a referral for wisdom teeth removal. I never received a conformation from this place and so I had to leave work early and return to my primary for details of time and location. upon arrival I filled out all the documents I needed to and was then sent to the back at my appointment time of 2:30. I then sat in the room for about 20 minutes before a nurse came to play a wisdom teeth video for me. once the video went off I sat again for about another 10 -15 minutes before another nurse rudely bursted in the room, did not speak, organized and grabbed some things off a cart, and left. at about 3pm the dentist finally decided to come in and started to ask why I came in today. I expressed my pain and frustration with trying to have my tooth removed and was returned with a scolding of my temper and told that although this has been a long process for me, he has only contributed a few minutes ( 30 minutes ). I explained my frustration with his timelyness as well as his poor office communication and continued to express the urgency and attention I required for my teeth to be pulled due to the high pain level. he was no help at all and was very much stuck on me speaking up for myself. I became very angered and felt misunderstood and began crying. he gave me a tissue and continued to inform me of information I had already been made aware of. I confirmed I'd already heard the news and asked were my teeth being removed today in which I was told no I was in yet again another consultation and furthermore would have to pay for an addition x-ray which my insurance would not cover and would cost about $400. he had his "financial aid" ( the lady who sits behind the receptionist who also was telling the receptionist to NOT answer the phone upon my arrival ) come in who was supposed to inform me of my options and assist in figuring out my best choice, but instead she decided to "stand up" for her dentist and tell me about their new patient policy and how I should have never thought I was coming in to get my teeth removed in the first place. she attempted to belittle me and infer I wasn't prepared for surgery (i.e have a driver and fast for the day) which I in fact had made sure of both. I began crying again out of frustration and feeling misunderstood in which she simply watched me. I had to ask for tissue as I sat and tried to pull myself together. she attempted to get me to simply agree to the x-ray and worry about the bill later in which I declined and she told me the dentist would be back to check me out. I sat again in the room for another 10-15 minutes before the rude nurse who bursted in earlier bursted in again looking for the dentist. at this point I picked up my things and informed her that I was leaving due to the poor experience. I WILL NEVER REFER ANYONE TO THIS DENTIST AND I WILL NEVER RETURN TO THIS DENTIST. here's a picture of my wisdom teeth so you can understand the pain I have been experiencing for over a month now read more

Torin Rutner, DDS - my bottom wisdom teeth - General Dentistry Near Me - Westfield, New Jersey

Steer clear of this practice. Office staff are extremely rude, dismissive and dishonest. Office manager engages in fraudulent billing practices. Zero transparency about charges for a consult and Dr. Rutner tries to be a good sales man. He pushes surgery and discredits any non surgical treatment option. Read the other negative reviews about this practice so you can avoid this one. read more

Dr. Rutner is by far the best oral surgeon in NJ! He and his staff are very professional and kind. My experience was also pain-free!

Dr. Rutner has been the utmost professional and compassionate doctor. I had oral surgery performed by him which required coordination between he and another dentist. Dr. Rutner personally called me to inform me of the progress, and what the next steps would be. Although he has multiple patients in different rooms, he always takes the time to thoroughly explain everything, and he is very understanding about patient concerns. His office is immaculate, new and clean! I will continue to use him and recommend him!!!! read more

Very unprofessional doesn't know how to medicate a child for what he calls "oral surgery" the removal of baby teeth. My daughter was traumatized awake and screaming during the surgery. She cried her whole way home and complained of pain and discomfort. She now has a large bruise on her lips which is unecessary for the work that was done. Doctor has a God complex when challenged. He's not worth his salt. Take your money to a professional. Westfield is full of them. read more