13 months to receive our bronze marker. Worst communication. By not being up front with whatever was going on, gave us the customer the uneasy feeling that this was not an actual business. From tracking the shipment (arriving by ocean) to delivery to the cemetery was a situation we did not appreciate. I cannot recommend this company. read more

We did not use this company. I did not see these reviews prior to contacting them; if I had I would not have wasted my time. They were as described! I emailed them and sent a sample design mock-up. Although they had different sizes of stones on their website they only wanted to sell me one size which was 3 sizes larger than the one I asked about. They could not tell me my options and would only provide a design after paying. Even though I told them they had a sample picture on their site they wanted me to take a screenshot of THEIR picture to prove they had that option. It was a gross waste of time - very unprofessional and confusing process! read more

CAVEAT EMPTOR (buyer beware)- This 'business' hides behind superficial values alone. It is not difficult for a business to declare that they provide "Respect, Value and Simplicity", but actions speak louder than words when they showed their true colours in the opposite and instead living up to their name - casket OUTLET. They sell damaged product without transparency at the time of sale or on documentation. They take advantage of full cash payment as a self-professed opportunity to under-report income. They hire incompetent workers who cannot keep proper record of documents, lack foresight to understand the gravity of funeral arrangement timelines to expect urgency on product status updates, display of immature and ineffective communication and operational decision-making skills by choosing to parrot jargon and ignoring when to escalate to the owner despite many requests. Lastly and most importantly, the lack of leadership prowess noted with David the owner. His over abundance in ego, pride and arrogance was demonstrated in his inability to take an empathetic and responsible approach, to resolve a concern for customers who have fully paid for their product and instead offered subpar cheaper alternative options for his own financial gain. He was unapologetic and failed to remember that staying attuned to his customers needs will always lead to satisfaction and loyalty. This place should stick to being the middle man pushing product, given their lacklustre customer service when dealing with grieving families. Do not be swayed by the A+ BBB rating created from only 10 reviews and take close note of the common theme of complaint highlighted from their past customers on google and Yelp reviews. We pray that no one else has to experience the stress in having to re-arrange a casket and flowers the day before a funeral. I hope that the International Cemetery, Cremation and Funeral Association (ICCFA) reads this and determines that it be a mandatory requirement that everyone (including David and his wife) at Casket Outlet - Toronto location located at 966 Pantera Drive in Mississauga, should be required to take annual empathy and customer training modules, if they are continued to be allowed to interface with families in the future. How they received 'Distinctive Recognition' by this esteemed association is beyond me. If they are truly members, I do not believe this company fully abides by ICCFA membership obligations and bylaws. True authenticity of a business comes out when an organization is challenged to exceed the expectations of their customers - especially when they are in the business of securing an expression of love for a loved one's life, and often on a strict timeline in settling arrangements for burial. Casket OUTLET in Mississauga, also known to do memorial flowers and monuments, has failed in this and should be ashamed of themselves for taking advantage of families during the most traumatic time in their lives. In the end, we took our business elsewhere and was met with quality product and excellent customer service. That's what you get when you choose OUTLET vs designer. read more

You basically have to do everything yourself. Make the template, call them to see if they received it, ask when they will charge your credit card, check if the template actually fits the stone size...this company definitely has a Mickey Mouse behind the counter. The website is atrocious. Not user friendly. They should only show the designs that fit the size of the marker you select. Otherwise, how will you know it doesn't fit?? Worse part is, no one even gets back to you to tell you! Did I mention you have to call and and find out yourself?!?!?! HORRIBLE BUSINESS....but its a fraction of the price lmaoooo. So I guess its worth it?!?! F man. I dont know! Good luck, thats all I'm saying! read more

They're not forthcoming on how long anything takes... but sure love taking money in advance. Ask them to adhere to a deadline... it'll never happen. read more

Poor customer service and a nightmare to deal with. As other reviews have mentioned this business lacks passion and care for their customers. We placed an order back in may for a monument with David. The agreement was to pay for half of the cost up front and that we could revise our design as many times as we liked before the final approval. After submitting a design and approving it for production we quickly realized that we had made an error in the scripture. Knowing that we would lose our deposit, i inquired if there was another other way to which Justin (after a month of emailing and calling) responded that if we paid another $700, they would re-surface the existing monument and allow us to re-design it again. After agreeing to the additional cost and spending weeks going back and forth with emails and multiple calls (which were not returned), they sent us a draft of what they had completed which contained errors. Once we pointed out the errors and after yet another week, multiple emails and calls we were told to point out the errors by circling them which we did. Upon following up again days later, we were told to resubmit our design in PDF format, which we did. Weeks later, after following up again with another set of emails and calls (which were not returned), they summited what was supposed to be a revised draft. Further to our disappointment, the revised draft still contained the errors that were pointed out weeks ago. When calling to speak to David to seek a resolution and express our frustration we were boldly told that they were doing us a "favor" by charging us $700 to resurface the stone and that we should expect the poor service that we are getting. We are now in August and still don't have a monument. This business clearly lacks customer service and care for customers. There are many other suppliers who treat their customer with dignity... lets support the ones who do and take our business to them. Buyers have a choice and a voice! Stay away from this place... read more

I'm giving them 0 stars. I did not order from them as they seem very sketchy when dealing with them on their live chat and emails with them. They were very evasive with answers. They also did not want to give more than 1 quote for headstones, which is very weird!!!! I heard from a monument place in my town that lots of cheap places in Toronto are a headache to deal with, and boy did I find that out with this place. They never answered their phone while I tried to reach them that way many times during different days and times. read more

I recently lost my mother and had to make arrangements for her funeral. Difficult and stressful times... The funeral home was one I had dealt with previously when my father died and I was generally quite pleased with their services. What I was not too happy with was the prices of the caskets they had in their showroom. It is my understanding that the laws were changed about 20 years ago to allow the purchase of caskets from outside suppliers and to require funeral homes to accept properly made caskets and not charge extra to do this. I told the funeral director that I was considering purchasing elsewhere and would get back to them within a day or two. I came to this business the following day on a Sunday afternoon and they had about a dozen caskets on display in various price ranges but AT LEAST half the cost of similar models at the funeral home. Most of the models were made in Quebec and a few were from Mexico, all being quite nice. Being a Sunday and the following day being a holiday, I was somewhat concerned about delivery since the viewing was on Tuesday. I was surprised when told they would deliver right away. I purchased a casket and met the delivery at the funeral home 1-1/2 hour later. Other internet rating have given this business low marks for issues getting headstones made. I cannot comment on that, but will highly recommend them for no pressure sales, beautiful caskets, great service and amazing prices. read more

This casket "business" should be buried and put into a casket. They claim to go by the motto: "Respect, Value, Simplicity" However, it was the complete opposite and should consider to change the phrase to: "Disrespect, Worthless, Complexity" as these words were clearly embodied and shown through the "business" owner and his workers and it truly defines the experience my family and I had felt and gone through in our time of need. The "business" owner lacks leadership quality and does not take ownership. They sell damaged product and when questioned try to pin it on the client for purchasing their (damaged) product. The workers/employees are lost and lack basic customer service skills and lie to their clients. We had asked to speak to the "business" owner multiple times and their incompetent employees were unable to follow simple/basic instructions and promised callbacks and were not able to follow through and continued to repeat themselves like parrots. We purchased a casket a year in advance to be able to avoid ourselves the stress/worry after the passing of a loved one and it turned out causing more stress/worries due to this "company/business" and how it's poorly run. This experience was the WORST I have ever experienced in my life, especially in the most vulnerable time and them taking advantage of people during their time of grieving/mourning. I would highly recommend to stay 6 ft or more away from this "company/business". read more

Please research carefully when planning a funeral. Go to a reputable intermediary or middleman in the casket/monument/urn business. There are plenty of options in the GTA. I wish I paid attention, and knew before, what I know now. read more

WORST SERVICE EVER. DO NOT RECOMMEND. These guys are unprofessional and have the worst customer service. They have no remorse for people and just want to take your money. They are not friendly and they do not care to help or make this difficult time in your life any easier for you. We PREPAID AND BROUGHT a casket over a year ago. And then of course when time of need the casket is damaged and unusable. We asked to speak to management multiple times and got the run around all day and was told he was not in the office. What kind of management does not help their business succeed? What kind of management does not put their customers first? This place was horrible to my family and i would not recommend this place to anyone. It was a horrible experience. We were so unhappy we went with another place and did not deal with these guys. They do not deserve your business as they do not even know how to run one professionally. Please think twice before you want to get a casket/flowers from this place. From personal experience, it is not worth the trouble and headache to have business with these individuals. read more

6 WEEKS to find THEY DID NOT EVEN ORDER THE STONE - and didn't even call to let me know! I tried to order a stone for my mothers grave, from David (the owner). I went into the warehouse 3 times, emailed and called over 6 weeks. We delayed my mothers burial, waiting for this stone. First the "Quote" from David was scribbled on scrap paper. Second, the price increased when I went in to order it (trip 2). Third, the price increased again by "a few hundred dollars more" for a smaller size and Fourth, the payment terms changed completely from 1/2 due at design approval + 1/2 prior to delivery, to 1/2 now + 1/2 before design! Having my design in hand ( 6 weeks ago), having shared pictures, by-laws from the cemetery, David (the owner) said he would contact me with the new price for the smaller stone which would be a bit more money than originally quoted. I agreed, desperate to save some money because my mom had no insurance. Weeks passed and I heard nothing from him. I finally called for a delivery date and David said....I remember you. You can't pay $3000, can you? We put off burying my mother, WAITING on David to complete this order, and he didn't even place the order. And he didn't even call to tell me!!!!! When I questioned why he didn't have the decency to call me back, he kept repeating, I don't have $3000. I am reporting this business to the BBB - Better Business Bureau. To treat people in mourning with utter disregard because they don't have $3000 is just appalling! To delay a funeral because you don't have the decency to call someone and say, I was wrong in the price, or I can't get that for this price I quoted is just SICK! I would NEVER EVER recommend this business to anyone! read more

WORST SERVICE EVER. DO NOT RECOMMEND. These guys are unprofessional and have the worst customer service. They have no remorse for people and just want to take your money. They are not friendly and they do not care to help or make this difficult time in your life any easier for you. We PREPAID AND BROUGHT a casket over a year ago. And then of course when time of need the casket is damaged and unusable. We asked to speak to management multiple times and got the run around all day and was told he was not in the office. What kind of management does not help their business succeed? What kind of management does not put their customers first? This place was horrible to my family and i would not recommend this place to anyone. It was a horrible experience. We were so unhappy we went with another place and did not deal with these guys. They do not deserve your business as they do not even know how to run one professionally. Please think twice before you want to get a casket/flowers from this place. From personal experience, it is not worth the trouble and headache to have business with these individuals. read more

BUYER BEWARE! - do not pre-pay for anything here, do not trust these people, better yet - take your business elsewhere: its not worth the pain. We pre-paid for a casket over a year ago ($1750). That same casket is now $2190. Our family member passed away this week and when we went to arrange delivery for the casket we paid for, these people told us that its the floor model that we will be getting (doesn't say anything about floor models on our paperwork) and there's a crack in it. Most humane businesses, especially one in this industry, would realize that this is their error and they should do something from a customer service perspective. They wanted more money for the casket ranked above the one we purchased. As the product we purchased went up 25% one can assume all of their caskets increased by as much. Since we pre-paid last year we should at least get last year's pricing on any casket. Instead, they asked for more money (at today's prices) and if we didn't like it then we can just have our money back. They continued to talk about how much profit they will or won't make. Funny how they were pleasant with us when taking our money last year and now that our loved one passed we feel like we're being backed in a corner. They didn't like that we disagreed with their shady business practices. When we agreed to take a refund they asked for a signature on a document that they refused to let us look at or get a copy of. Needless to say, we didn't sign anything. This is a disrespectful company with no business acumen and I find it comical that the negative comments here are very much aligned with our experience. Don't get caught up with their fictitious low prices - its poor quality product, you won't get what you pay for, and all they care about is their bottom line. There are plenty of other companies out there. read more