I've updated my review from 2 to 4 stars. I still think the price is high, but the office has…read morereally improved a lot over the last year. Most of the teachers have been pretty good.

My son is 14 years of age, he has just gone into sports activity, he looked for particular books…read moreregarding that. He also joined summer camp by School of Rocks. At the end he said it was awesome. Highly recommended. Keep the spirits high.

Got a few special orders for pickup after Purolator lost our initial guitar purchase (terrible…read moreservice from Purolator, if you order online I suggest shipping insurance). Unfortunately it was a discontinued guitar so we had to grab a demo and didn't want to risk shipping an order that might get lost again. We called for a special order from Nate and it went relatively smoothly. When the order was ready for pickup, we went in store, and Sandra was very helpful and accommodating. The first order was a demo transferred from Quebec, so she let us try out the guitar in store, and we found some issues with the tone knob. She got a tech to help fix the tone knob, and the guitar was otherwise in decent condition, so we kept it. She also noted 1 year warranty and a free setup that can be claimed later, which was great to know especially for used/demo purchases. We were happy with the first order so we asked her for a second special order from the Burlington store, and it came in damaged unfortunately, even though we ordered new (looked like the package wasn't prepared properly from the Burlington store that shipped it). The bottom edge of the guitar was completely chipped, and was pretty dirty/scuffed. It seems that new does not mean unopened, but rather that it has not been on the store display before. Luckily we were also able to try this at the store to find out. The manager offered a discount but we really wanted a new guitar, so we did a third special order from the Owen Sound location. This time things went a lot more smoothly and the guitar came in great condition, and was packaged for transport properly. Sandra ensured us that the package had not been opened before which was great news. She had even kept us in the loop during the entire process, letting us know when it will be handled and when to expect the order. Looks like each store has variations in customer service, logistics, and handling of guitars, so it might be a hit or miss sometimes, but luckily we had a good experience with Sandra and the team at this location. My only criticisms are that these variations made it pretty frustrating to purchase when they don't work out as planned (even with a great sales rep), and selling opened guitars as new without checking its condition thoroughly is not great practice. I would suggest anyone looking to purchase from Long and McQuade to thoroughly check the guitar even if it is new, and perhaps find a good sales rep that can help you ease the experience.

Long and McQuade your level of unprofessionalism is despicable. Never coming back here. I had a few…read morethings brought in for a retail store inventory purchase, they turned them all away. And cited it was "the law" that the couldn't take my gear. Solely taking advantage of your customers that spend tons of money and time in your store. Thank you yet again for another horrible experience and a waste of time like usual. Don't spend money here. They're cheap and recklessly unprofessional. I will be making a note to all and anyone to avoid this horrible store. I can't believe you have employees citing laws and then refusing to allow the customer to speak to the manager. Even if I did have the money to shop at your store I never will ever again. Rest assured. I feel personally disgusted by the lack of respect and care at your store.

Five star service from Frank! He is so polite and professional that he's no jerk! The selection of…read morepiano books is very vast, just like Canada! Also, Frank knows English!

Really impressed with the rental program! Great way for people to try out an instrument (go to…read moretheir website to read about it) but this completely worked out for us. Instead of investing $800+ on a saxophone, we are renting one for $35 a month to see if my husband is actually seriously about learning to play! We can also apply the monthly rental fee and buy out the sax if he chooses to or apply the money to a different instrument! Good selection of popular sheet music too. I haven't touched the piano for 15+ years but walked out with some sheet music to play for fun. Friendly staff. Saw some cute ukuleles that we could buy our nephew/niece for xmas. Price ranges from $40 and up. Lots of colors and designs to choose from.

I've been going to city pawn for years they're nice helpful and if something doesn't work they take…read moreit back no problem. I'm happy to stay it was only twice and the items we're movie's. I've probably spent hundreds of dollars there they have a really nice selection of jewelry that's what I'm looking for now.

From the owner: Looking to turn some of your old valuables into cash? Then visit City Pawn / Try-City Music with…read morelocations in Kitchener and Guelph. We specialize in new and used musical instruments. Bring in your jewellery, electronics and collectibles to receive cash right away. Visit us today.

Great store and great service. Repair work is top notch and Dan is extremely knowledgeable…read more Inventory is always changing and you can always find something of interest. Bought a locally made Wolf guitar there today and couldn't be happier with the purchase.

From the owner: Custom Built Musical instruments On Site Custom Repairs,…read moremodifications, Set-ups for any Musical Instrument. Luthier and Technicians available daily. Lessons in Music. Guitar. Piano. Keyboard. Violin. Viola. Cello. Bass. Drums. Sales Of New Used and Vintage gear. Consignments available.

Pegah is a wonderful teacher who has a great understanding of music and extensive experience in…read moreteaching piano at all levels. Most importantly, she genuinely cares for her students and is always willing to help them improve their techniques while demonstrating a lot of patience. My daughter loves her so much.

My daughter takes private lessons with Pegah since 2012. Pegah is professional and patient in…read moreteaching my daughter and she is always challenging her to be better.I give my highest recommendation to any level Piano student that seeks instruction.

My two children are taking piano and violin at this school…read more All classes are scheduled, so the school is run very smoothly. The teachers are very nice and really patient and kind with my children, and I am able to stay in the violin class and watch. The violin teacher is fun which makes the lesson enjoyable so my children enjoy learning even more. My daughter had piano classes for 1.5 years with a teacher, took a 2 year break and later wanted to go back to the same teacher. My daughter really loves learning from her. The school its self is small, maybe 7 or 8 classes so, you can hear the other instrument in the next room, but not a major issue. They have a website so you can check out the prices and teachers, plus they are offering some special packages as well.

From the owner: RCMusic National Gold Medal Teachers! Save: No Registration…read moreFee! Highest RCMusic Theory Grades and Averages in Canada with Low Failures Rates. National and Regional Gold Medal Winners. RCMusic Certified Teachers for all levels of Theory. Specialists Teachers for Piano, Violin, Guitar, Saxophone, Clarinet and Voice.