Stuart and mark were great. They are located about two hours from me, but they brought the car to…read moreme and took care of everything that needed to be done.

Recommend! I bought my car here after I re-located to Germany. The biggest issue I had was the…read morelanguage barrier - I was lucky that Daniel spoke great English and was able to help me through everything. I did my test drive and so then we sat down to design my car. If you're new to Germany, be warned that you don't typically drive off the lot same day - if you're getting a new car you will typically need to spec out and design your car. So we did the design and negotiated the price and my order was in. I then needed help being walked through the intimidating (but I'm the end not too complicated) process of getting insurance, registering my car and then going to the factory to pick up my vehicle! My car was delayed because of COVID, which was a bummer but it was nice that I was able to get it before the country shut down! Since getting the car, Daniel has been really responsive in answering any questions I had. The only minor concern I had is that none of the paperwork was in English, so I constantly had to use a translating app or Daniel so I knew what I was signing. Still, I might just be an Audi owner for life now!

Very clean establishment. Excellent workmanship. Friendly and professional staff…read more Highly recommend. As an added bonus German and English spoken.

Took my minivan in for a warranty repair, they were friendly on the phone when I made the…read moreappointment and spoke excellent English. When I dropped off the van I felt like I was being talked down to, like I was annoying him. When I came to pick up the van a few hours later I was made to wait for two customers, which was fine, but when I had my wife and 1 year old come inside because of the wait the owner (I'm assuming) got very annoyed. He made a comment about my 1 year old touching the glass door, how he didn't want to have to clean it every day, and about him touching the radiator because of the heat. First of all, the glass wasn't particularly clean and my sons hands weren't dirty, and weren't leaving any visible smudges. Second, the radiator wasn't on... so there was no danger of him hurting himself on it, although when I pointed this out he seemed exasperated, like him mentioning the heat was him being polite about being annoyed that he was touching it. When it came to check out he told me that they found the coolant was a quart low, and that they filled it up (without asking), and that he was only going to charge me for the material... eight euros... I pay less than that for an entire gallon of coolant (4-quarts). I paid the bill because I was tired of waiting, and my other son needed to be picked up from school. The repair work was topnotch, no issues there... but the customer service was absolutely terrible. I had already called and explained the issue and how it was covered by warranty, but I had to go through all the symptoms again when I checked in (by appointment)... felt like I had to convince him I was telling the truth. I will certainly not recommend this facility, and I will avoid returning here at all costs.

Michael Mattusch has terrible customer service skills. He was repeatedly condescending and rude to…read moreme when I took my vehicle in for warranty work. I have had several appointments with this business for regular service of my vehicle, but I have never had the displeasure of working with Michael until recently. The service work has been fine, but I will look for another company to give my business to in the future due to the incredibly terrible and disrespectful customer service that I received from Michael.

This business has the absolute worst customer support, communication, and general value of anywhere…read moreI have ever purchased... well... anything. If you are looking to be lied to, ignored, and fleeced then this is the place for you! It took several physical trips to the service department, phone calls, and emails over the space of a full month before I finally got an answer about my warranty claim. The claim was for paint flaking and bubbling off multiple places on my less than a year old, straight from the factory, MINI. Though I was told to my face that this is absolutely not normal, and is very clearly not "because of rocks", the answer I got a month later was this... "Unfortunately, they have not approved the "good will" request from us for a repair. The reason they have declined is that the paint chips were originated through external factors, i.e. stone-chipping." Unless I quite literally drove through a gravel road at full speed, repeatedly, I find that hard to believe. And this was never about "good will"- this is about a brand new vehicle which appears to be bottom of the barrel quality. Based on previous and similarly horrible interactions with this location, I honestly believe they either did not actually submit the warranty claim, or were just incredibly nonchalant in explaining the damage to the warranty office. Either way, this place is trash. Take your money and your time somewhere else.

This place is a total rip-off. I took my BMW there for some recall work and I told them comfort…read moreaccess was not working on the passengers side. I told them that it was the handle, and I knew because I tested it. I asked them how much it would cost to replace it. I got a bill for €240 to tell me that it was the handle, And my comfort access still does not work. Do not do business with these people if you can avoid it. On a positive note the cashiers did smile at me as the maintenance team was ripping me off.

Last Monday we drove our campervan in as the business was closing for the day. We had a puncture…read moreand a bad spare tyre on, and hundreds of miles still to go to get a ferry. Vergoelst Reifen were wonderful, one of the service engineers stayed late to replace the tyre with a good one, checked the other side tyre and added air. They proved a true diamond for complete strangers who they knew would never be returning for more work. Thanks.

Every spring and fall in Germany summer and winter tires get exchanged. So folks usually own both…read moresets. When I was young dad and I would do it in the driveway and store the spare set in the garage. Fast forward 40 years. Dad's in a wheelchair and we've got no garage. But no worries. We can just take our vehicle to Vergölst and they take care of everything including storage. And if you don't want to bother with taking your car to the TÜV, they'll do it for you too!