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    Torque Moving Service

    5.0 (1 review)
    Open 8:00 am - 6:00 pm
    Updated 3 months ago

    Get pricing & availability

    Response time

    2 days

    Response rate

    100%

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    3 months ago

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    Firehouse Moving and Delivery

    Firehouse Moving and Delivery

    1.4
    (9 reviews)

    Firehouse Moving in Terrell Texas Warning! Do not use this…read morecompany! January 2016 - I contracted these people to pack my house and load it into a truck to move to California and the price was not cheap. Furniture was not wrapped - and was damaged. New refrigerator was taped on the surface and removed protective film from it. Heavy items were loaded on top of fragile items. Filed a claim against them. Received under $300 from them.

    Initial communication before move was good. 3 men showed and the lead mover was courteous, the…read moreyounger two cussed in front of my kids and were not at all careful with our items, not knowing how to wrap a dining hutch and ramming a fridge into a doorway to make it go through until we had to say whoa! Stop! Movers were to meet my husband at house 25 minutes away, he got there and waited another 30 minutes before they arrived, this would put them up to another hour on the clock. Upon arrival at our new home my husband found that our 1 year old dryer was not just slightly damaged but majorly dented in several places and the control panel broken all along where it meets with the frame. The movers finished the job (was a small job of just appliances and 1 couch set/dining hutch) and gave us a whole $120 refund on our bill (the amount equaled the overcharge on time) on a 1 year old $700 dryer. I called and left a message for Rose right away and did not get a call back for 4 days. I explained what happened and the language used, she assured me she would talk with them and asked that I send pictures. I asked if she had already seen pictures as the lead mover took some with his phone and she said no, I should have know how things would go from there.The move date was July 13th and I have yet to hear back from her. I would not at all recommend this company and am thankful we did not have them move more of our items. Pretty sad when 2 teenagers and 3 adults can do a packing job for a 2500 sq ft house and nothing breaks but this company can't handle moving a few appliances.

    Eagle Movers

    Eagle Movers

    4.9
    (91 reviews)

    I received competitive pricing, and the communication throughout the entire moving process was…read moreclear and professional. All documentation was provided on time, and the movers arrived as scheduled. I had my items moved from Los Angeles, CA to Dallas, Texas in a POD. Unfortunately, my TV was damaged during the move (unclear if it was from the POD, but I doubt that since the TV was against the king size mattress). One of the movers later stated that he had noticed damage to the TV box when he unloaded the tv from POD but did not bring it to my attention at the time, which was very disappointing. However, the owner Joey, took the situation seriously and handled it with genuine empathy and accountability. I was extremely frustrated from the move (it's really a lot to handle) and Joey was kind and patient as he listed to me explain what happened. He suspended the team member involved, made it clear that he wanted to put the customer first, and worked with me to make things right. After I provided the original receipt for my TV, he sent me a check for its full original purchase price and did not waste time to go through insurance. I didn't buy additional insurance, so at most if Joey had went through insurance, I would have received $40/$50 back for my tv at $0.60/lb. He said he wanted to make sure we reached an agreement that felt fair. I truly appreciate Joey's customer first mindset. Although the damage was frustrating, I greatly appreciated how Joey responded. He's been in business for 25 years and stated that accidents happen and what he cares for the most is customer satisfaction. His integrity, compassion, and willingness to stand behind his company ultimately left me with a positive impression. I would highly recommend Eagle Movers and I will definitely be using their services again in the future!

    We had a great experience with Eagle movers. They were on time, communicated well, and made sure…read moreeverything was satisfactory before they left. Jorge, Omar, Angel, and Darwin were all very professional and quick to get us moved!

    Torque Moving Service - movers - Updated August 2026

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