Nordstrom is a chain department store that sells designer clothes, shoes, accessories, beauty…read moreproducts, home decor, and other goods. I occasionally shop at this store, mostly for women's clothing. My household income is in a top percentile, and I think that the prices for most products here are more than what I want to spend. During my most recent visit, when I was browsing the racks of clothing, an employee walked right past me and did not say hello. Furthermore, sometimes I could not easily find price tags on products. I chose one article of clothing to buy. At the checkout counter, I waited in line for a short while. An employee kindly greeted me, made conversation, accurately rang up my purchase, and told me to have a good day.

Jorge is outstanding! I'm a serious cologne collector and…read morespent $$$$ all because of his knowledge, patience, and incredible service. He understood exactly what I like and helped me pick fragrances I absolutely love. Ask for Jorge at Nordstrom. He's the best!

customer service there is horrendous. last 2 times I was there, there was 1 nice associate and the…read moreother 2 should NEVER work in customer service.

This is a great store for buying well made garments of quality if you are not interested in…read moreventuring into the mall. Lands end makes very comfortable corduroy mens pants that are true to size. This location is definitely a step up from your average Amazon.

My husband and I were fragrance shopping on December 14, 2025 while doing our Christmas shopping…read more While we were smelling a different brand, a female employee walked behind us and asked if we wanted to smell Dior, which was noticeably on the lower end of the price range compared to what we were already viewing. At the same time, another employee positioned an iPhone near where we were standing, which made us feel uncomfortable and singled out. We are both African American, and the behavior of the employees felt prejudiced and unnecessary. We entered the store fully intending to purchase fragrances, but left feeling disappointed and unwilling to spend our hard-earned money in an environment where we felt judged rather than welcomed.

Nordstrom Rack is an off-price department store chain that has hundreds of stores across the U.S…read more Its parent company is the luxury department store Nordstrom. This particular Nordstrom Rack is in The Block Northway shopping center. This Nordstrom Rack has two floors. The top level contains merchandise for men, children, and home, and the bottom level contains merchandise for women. I focused on the women's clothing. I saw an assortment of shirts, pants, shorts, dresses, coats, and other apparel that previous retailers could not sell. I recognized brands such as Calvin Klein and Nike, but I had not previously heard of some of the other brands. I thought that the prices were low to moderate. I decided to purchase a pair of UnionBay shorts for $23. The cashier quickly and correctly rang up my purchase.

American Eagle Outfitters is a chain store that sells women's and men's clothing and accessories. I…read moreoccasionally shop at this particular location in Ross Park Mall. As I shopped around the store, an employee greeted me. I thought that the selection of women's clothes was decent. I found two articles of clothing, a shirt and a pair of socks, to purchase. The checkout line was long, so I waited for several minutes. The cashier correctly rang up my transaction, and she said thank you and told me to have a great day. At home, I thought that the shirt was large and unshapely and that the socks fit well.

The absolute WORST customer service I have ever experienced (specifically dealt with Libbeth and…read moreMolly M on the Customer Service team). American Eagle has recently changed their return policy (nothing like it used to be), and I was out of the country on my honeymoon in the window when my order was to be returned. I called immediately when I got back from my honeymoon to explain the situation and got the runaround from several Customer Service Representatives that they were "looking into it" and they would get back to me. I never received a phone call back and instead, had to turn to leaving feedback on their app in order for someone to even respond to me via email. That's when I spoke to both Molly and Libbeth (via email), and they let me know that they couldn't find any calls or indication that I spoke to anyone over there. They said several times that they were unwilling to help me return the items and suggested that I go sell the items on Poshmark or Plato's Closet. They also said that they would not escalate the issue to a supervisor because there was no one beyond them that would be able to help. This is so disappointing coming from a loyal customer for the past 10+ years and it seems like they care more about their new "policy", versus working with a customer to try to arrive at a solution. I will certainly be taking my business elsewhere and hope everyone else does the same!

4.5 stars. LOFT is chain store that is owned by Ann Taylor and sells women's clothing and…read moreaccessories for moderate prices. This particular LOFT store is inside Ross Park Mall. As I walked around to look at the clothing, an employee kindly asked if I needed any assistance. I did not find any regularly priced clothing to purchase. The styles were decent, but the prices were a bit high. The clearance section had an extra 50% off. Off the clearance racks, I chose a pair of pants and a skirt, both of which I really like, for a total of $50, which I thought was a good deal. I waited in the checkout line for a few minutes. The cashier asked me for my phone number. For some reason, LOFT's computer system had my old phone number from over 11 years ago. The cashier accurately processed my transaction, and she told me to have a great day.

As a serious Loft fan, I've investigated quite a few of the stores in the Pittsburgh area. This is…read morean OK store. I personally think it feels a little crowded and the lighting seems glaringly bright. The staff doesn't interact with the customer very much but is helpful when needed. I personally enjoy shopping at the Robinson and Waterfront locations better but have no major complaints about this store.

Aerie store is owned by American Eagle Outfitters, and it sells women's intimate clothing (e.g.,…read morebras and underwear) and active clothing (e.g., swimsuits, leggings, and bike shorts). Prices are reasonable. I visited this particular Aerie store in Ross Park Mall to browse their selection of merchandise. An employee greeted me as I walked around the store. The store was holding a holiday sale. I chose a tank top that was regularly priced for $25 and was on sale for only $10. A cashier immediately and correctly rang up my purchase. She smiled and thanked me. At home, I tried on the tank top, and it fit well. I deducted one star from my review because this store did not have my size for certain clothing items. I usually find a larger selection of clothing on their website.

Fine. Decent selection. Hot and crowded though. Not sure how to feel yet hehehwavsnd. Yepread more

I was in the mall looking for a suit for a wedding. I…read morestarted at Jos A Bank and was very disappointed . I walked in and was in there for about 10 minutes and not one salesman came up to me while I was looking around at the suits. What makes it worse is that there where 2 salesman that where not doing anything. There might of been more salesmen but i only sore 2. The one thing I hate is to be ignored when I am a possible customer. I would never go back again.

Was in on Oct 4 2024 and the service was outstanding. Carole was helpful, professional, and able…read moreto save us a lot of $$ wil special discounts. The Selection was ample and the experience a positive. The warehouse next to it was not so helpful. Give J.A.B. a chance and ask for Carole. This was the Ross Park Mall location.

J.Crew Factory is a chain store that sells clothing, shoes, and accessories for women, men, and…read morechildren. Its merchandise is priced moderately and has a slightly lower quality than the J.Crew division's merchandise. This particular J.Crew Factory store is located at The Block Northway shopping center. For many years, I have occasionally shopped at this store. Overall, I think that the employees could greet me more often, but they do promptly and accurately ring up my purchases. Compared to a decade ago, I do not like J.Crew's fashions as much now, and I have significantly reduced the frequency of my purchases here. Nonetheless, during my most recent visit, I did purchase a nice tank top that had a reasonable price.

Cute clothes, nice price, helpful staff! They've been in this location for a few months but I just…read more"found" them. I'll definitely be back to spruce up my spring wardrobe!