My daughter and her friend just went to your store Urban Planet at cross iron mill mall and the…read morestaff refused her friends Canadian 10 dollar bill which was the same looking 10 dollar bill that my daughter gave to pay for her item to the same teller, that is so wrong they stood in line for a half hour SHAME!!! These new bills can't be counterfeit we should be compensated for our time and the embarrassing spectacle you made a 13 year old go through so thoughtless!!!

I used to work here and the manager(Sandy) was very rude. She does not know how to treat her…read moreemployees with respect. She picks favourites quite obviously. She accused me of stealing when I quit and she cut hours immensely to everyone that wasn't her staff. Me and 3 other coworkers left in the span of 2 weeks when she became our new manager. I would not recommend working for her. She abuses her power of authority and does not deserve to be manager.

I love Roots for the quality of the products they sell! Their staff is consistently friendly and…read morehelpful - regardless of which location you walk into. In Calgary, I purchased a slew of Canadian treats - cookies, maple syrup, etc for my family back home. In Banff, some wool mittens for the kiddos. It's a great shop for Canadian made gear and goods.

3 hours ago NEW This…read morestore is the worst!!! All they do is give you the run around! We had price tags coming up incorrectly and they wouldn't give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it's a store issue talk to the regional manager Jamie. I explained everything and Jamie said will investigate and call me back and doesn't. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Had another call from Corine the manager where she hung up on me! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!

The Ladies working in this store have to be the rudest women I have come across in all of my years…read moreof shopping which is greatly disappointing since I had such a fabulous experience at their Edmonton South Common location. I had the other store (Edmonton South Common, five out of five stars in my books- see my review) put a formal dress on hold for me for a pick up. The women working in this store managed to startle me with their over inflated attitudes. The sales lady I asked for my dress looked me up and down and then presumed to sneer at ME. Really? What a stark and remarkable difference from a year ago when my Hubs went in to buy me a sweater on his own and was ecstatic with the service he got. I have to suppose it is because of the turnover here. Every time I am in, the staff is never the same. I wouldn't be shopping here at all if it weren't for the petite, professional section. I can't possibly relay the extent of the offensive behaviour of the women working in this store because you would never believe me. I warned you... Maybe once they turnover their entire staff AGAIN it will be better.

Update - Went back this date as I had one bag for a week or so and in one area, it started to fall…read moreapart - no worries, manufacture defect. Brought the bag in to Cross Iron Coach where I bought it - the sales associate was very nice but she had to go and get a manager to approve the return. Fine. I got nothing but attitude from the female manager although I have 100 of their bags and never had to make 1 return, ever. She kept wanting to have it send out for repair, wanted to make me home office's issue for a greater profit return on my benefit, blah blah and soured me on getting a credit towards a new bag. I get it, you do not want to lose the sales number but life is life. I finally got my refund back onto my Visa and left. Not a good day Coach, but I still love you, minus that 1 manager.

Yup, I'm a fan!…read more I've loved Coach for over 20 years. And no, it's not for the cheaply made canvas factory bags that take up most of the real-estate in this, and other, outlet stores. It's for the vintage, and heritage line leather bags that made Coach so famous 40+ years ago. As well as for the silk scarves, colourful umbrellas, fabulous shoes and boots and chic costume jewelry. And when the real items, from the full priced stores hit an outlet at 60%... well now, I love it!! Oh - and I am also addicted to the adorable key chains! I probably have 20!

Nice clothing selection for teenagers and females. Seems to be the trending clothing store for…read moreteenagers to find what they need for summer and school. One irritation when I tried to pay with the exact amount of money... is that they couldn't accept my cash because their cash register rounds up. So when I gave them the correct change, they said it's not acceptable and I need to pay the extra because their till rounds up. Kinda stupid. They tell you the price and yet can't except the money unless you pay more then the price??? That should be their problem to fix their glitch... not mine. Anyways, it's the principle around the whole idea... not the amount of money I had to over pay. If they over charge a million customers a year, it all adds up to big bucks.