I went into the store the other day because my jelly flip flop broke on me. I spoke to a saleS rep and they said they couldn't repair it because it was jelly, totally understandable. She offered me 10% off my next pair. I was so disappointed that it was only 10% off a new pair or something in the store. Frankly, I found that insulting as these jellies were $175 and couldn't even be replied. There literally were better sales going on in the store that was 20% off. I feel as if I should have been offered at LEAST 25% off, instead of 10%.
This whole experience left a terrible taste in my mouth and I will be emailing corporate customer service over this issue. read more