Great service! A very polite gentleman came to clean the carpet of our new house!…read moreHe gave us details about how the work is done and an estimate on time based on the configuration of the house. I will definitely used their service again in the future!

Ruined couch after cleaning. Deeply faded and looks worn. Heart broken we hired this company.read more

Last week, we were stuck with no heat. I had contacted another company and was told they would…read morearrive within 2-4 hours... 2 hours in, they called back and said they are not coming? I frantically called Lasher; they were at my house within 15 minutes and had the problem solved within 20! Friendly, fast and efficient. They also installed a garage heater for us, and the crew was polite and friendly, and they cleaned up after themselves. The install was all to code, and looks great. Thank you for coming so quickly during a very cold night. It is appreciated!

Do not recommend this company. Last year I wanted to switch from a big company to a smaller family…read moreowned local company. Had them come last year for an annual furnace cleaning and they did do a good job and were professional. That was last year.... this year I have had to book the same appointment 3 times (two no shows and one the technician showed up without any tools so couldn't do the job) I finally gave up. The last missed appointment was apparently due to an emergency service but no one could be bothered to contact me to inform me of a needed change, blamed it on phone line issues but phone seemed fine when I called to find out what was going on. Stick with a bigger company, at least they show up. I think the customer service got lost as the generations took over this business!

They installed a new furnace for us this winter. This spring we noticed there was no caulking on…read morethe pipes they connected outside. I called for them to come finish the job and initially they said they would but have yet to show up and now they are ignoring me. Don't make my mistake and make sure the job is complete before paying them.

From the owner: "Colair Duct Cleaning is Ottawa's premier air duct cleaning service. We specialize in serving…read moreresidential, commercial, and industrial clients. As a locally owned and operated business, we take pride in providing top-quality service to our community. With our top-secret clearance, we can even access government buildings and high security facilities. Choose Colair for a clean and healthy environment."

Asked for a quote for an AC unit. Was advised I could have outdoor unit installed anywhere I want…read morealong my house. I was surprised he said that to me as I knew the By-law states 4ft from a property line. Its standard and I thought he would know the By-law. So I asked if I could install in side yard and was advised it "would be no problem". It's a problem cause its not more than 4ft from the property line. They either don't know or don't care. Either way, if I went ahead with it, then fixing the By-law infraction would be at my expense. I didn't even call them back to say no thanks. Stay away from Reliance. They are unscrupulous liars.

Reliance Home Comfort ABSOLUTELY DISGRACEFUL SERVICE…read more The reason I had to give one star is Yelp wouldn't accept my zero star rating. We have rented our hot water tank from Reliance for 29 years. In October we had a new water tank installed, and it's broken down three times. Yesterday we had two technicians come to fix it again as the thermostat valve is defective. It would change the temperature from 120 degrees to 150 degrees as it was broken. The two technicians accused me of changing the temperature, then said "it was probably your wife changing the temperature and she doesn't know how to do it properly.... How dare them accuse us !!! He couldn't diagnose the problem but did say it's probably the valve... wow go figure!!!! He said he had one in the truck but didn't. He then said it's probably not the valve. When I questioned him he said "those valves are over $600 and I just can't replace it or order one".... It's a brand new tank and we rent it and it's broken!!!! The valve wasn't changed and the water temperature is 150 degrees on my digital thermometer !!! As they were leaving the tech told the other tech "we're not replacing parts and building a whole new tank just because the customer wants it done. Can you think of anything else?" The other tech said "let's just give him a sugar pill". They didn't know that I have surveillance cameras with audio all around my house AND THEIR CONVERSATION IS RECORDED I called the tech "Chris" on his cell and told him what I heard after they left. He denied saying anything until I told him I recorded them. I demanded the make of his manager and he flat out refused to tell me. I've laid a formal complaint with their head office and I'm supposed to hear back today. Immediately I called DOWS CLIMATE CARE and they are removing the reliance tank this afternoon and installing a new one. Immediate and honest service like I've said before. When I called to cancel my Reliance account I was told there's a $65 fee for Reliance to come and pick up their tank... needless to say I told them where they can file the unpaid bill !!! The lady on the phone then said they. waiving this fee.... It's up to you who you deal with, but this is the disgraceful service I received from Reliance after being a customer for 29 years. DOWS CLIMATE CARE.... locally owned, well established for years and fantastic service and honest Doug Norman Belleville Ontario