To be very clear, my care at urgent care in November was top notch. I have zero complaints about staff and how I was treated medically. With that in mind, urgent care billing team has been the worst part of the experience by far. I never received an itemized statement, despite numerous requests for one to be able to apply my FSA funds. After being told I had a $0 balance on the automated line, I was sent to collections. I finally got ahold of someone months later to explain what I needed, to be able to pay, and was given conflicting information. Representatives continue to be unhelpful, cannot do anything to pull this back from collections or remove collection fees, and have no care that this bill should have never been sent over in the first place. So now I owe more than before, which could have been taken care of simply, back in December. I will not be using urgent care services again. read more

I brought my 3 yo daughter in to the location for ear pain. Unfortunately, the location was closing as I walked in due to bad weather conditions. The physician assistant, Michael Jelinek, overheard that my daughter was having ear pain and said he would allow her to be seen even though they were closing. My daughter was diagnosed with an ear infection then prescribed an antibiotic that was onsite. I am very appreciative of the staff and provider for going above and beyond for us. Great experience that needs to be recognized! read more

I'm 30+ years old and I can say this past visit was the best experience I've ever had with the healthcare system, my entire life; outside of being born. The level of service and attention to patient care this team has is impeccable. I was in for an issue that turned out to be something they couldn't really handle as it would have been an elective surgery. They helped me reapply bandages the wound, wrote me a prescription and sent me on my way with a boat load of bandaging supplies for the time between now and the surgery with a specialist elsewhere. I went out of my way to get to this location and it was well worth it! read more

As always, the staff is so very attentive. They are thorough and I was checked in and out within 35 minutes!

What a complete train wreck. I signed up online at 8:00 AM. They said I was 10th in line and to come in at 10. That slipped to 10:20. I came in and checked in. The receptionist was going on and on about how the new system didn't work. I was next in line for over 45 minutes. When she told her coworker that they should be telling people that the wait times were wrong and they should know it's a five hour wait, I told them to take me off the list and left. Absolutely abysmal management. Unprofessional front office. A woman had to lay down from waiting so long and the receptionist kind of wandered off to get help. Honestly, what a disaster. They never even asked me what was wrong or if it was urgent. When I said I was leaving neither of them offered anything but "okay." Just stay away until they get their stuff together. read more

Number 1 in line (just gets you to a room). Two hours waiting in a room with no idea why. Still waiting

From start to finish I felt heard, understood and supported! The staff are incredible and if I ever need Urgent care again I would come here! Everyone also took the steps needed to ensure my health was a priority and not any other agenda! Certainly recommend this location! read more

5/15/20 - I went in for a COVID-19 Antibody test. This was my second time at this TAUC location. The employees could not be nicer or more professional and the place is immaculate. I watched the EMT throw away his gloves and change to new ones twice during the time he was in the room with me. In the end I was negative for the antibodies when I am fairly sure I had it in January but hey, who knows? I wouldn't hesitate to return to TAUC and I'd give special props to Dr. Bee and Kevin who were both so nice and so professional! read more

Go online and get in line virtually. It saves you from having to stand in a waiting room for hours. Staff is kind and helpful. My favorite urgent care location in the area. read more

My son began having severe back and neck pain. My PCP was out of town and their office recommended Total Access since they have X-ray machines and are a full service urgent care. They were booked online. I called and spoke with Laura who was amazing and got us in right away. Everyone there was very friendly and professional. Great experience! read more

I can't give this facility more praise!!! They are wonderful and made a stressful situation so much better. I took my 4 year old granddaughter in the night of March 4th because she had cut her head. The nurses and staff were extraordinary. They made her feel very comfortable and explained what they were going to do. They were so gentle and caring, and while giving a 4 year old stitches can't be easy, they did it with so much compassion. Thank you so very much for the care and love you provided to my precious granddaughter! read more

From out of town and upon arrival to Chesterfield for a wedding needed medical care for my husband. After contacting a Walgreens clinic, the PA suggested I try an urgent care Facility for our issue. Having never been to one before I Yelped and saw the high ratings of this one. Long story short, there is a reason why the Urgent Care on Clarkson has so many reviews and such a high rating... Friendly, professional, helpful, informative and very efficient. Will be using an Urgent/Immediate Care faculty instead of Walgreens in my town from now on. Thank you staff at TAUC! read more

This is my second review for this place! Four members of my family have been to this location at least once and we've all received great care. Two of us have also gotten our flu shots there. Today I had a chest X-ray, a breathing treatment, received an injection and was prescribed three medications which they had in stock there. I was already in their system from previous visits, so I was taken to a treatment room immediately. I was treated by a paramedic and a doctor. Everything was done in less than an hour. It's a crappy, grey, rainy day and I didn't have to leave and go to the pharmacy. Yay! Everyone is friendly, efficient, knowledgable, and professional. The facility is very neat and clean. I paid for my prescriptions and they'll bill my insurance for the rest. Couldn't be easier! read more

This review is regarding the Chesterfield, MO location at Kers Mill and Clarkson. I'm on Medicare, so I can go anywhere I want... I looked at going to St Lukes Urgent Care, because my primary Doctor works at St. Lukes. The reviews were TERRIBLE.. Then TAUC popped up as an option for an Urgent Care, and since they just finished this new location in the last year or less, I read their reviews. All the reviews for TAUC were really good. I called them, and in 30 minutes I was there, filled out my paperwork, and was in a waiting room getting my blood pressure, oxygen levels and had a very very thorough EMT worker asking me lots of questions. The great part is I could call and give them a heads up and reserve a time to be seen. Shout out to JOSH. The receptionist was also very friendly, so shout out to Heather. I didn't have anything life threatening, but it could of possibly lead into that. What I thought was a fever blister, ended up being a very deep tissue skin infection, which, may I add, hurt like crazy in my nose, and my nose was throbbing, and red and very very painful. I saw Dr. Sparks. From the moment she walked in the room, with her assistant, who was taking notes, I felt like I was in very good hands. I was given 3 RXs to fight the infection and also got my flu shot while there. She was very very good and professional and diagnosed the problem.. On top of my rave reviews for the personnel including the half dozen or more people working behind the sceen, the place was spotless... I think you could of eaten off the floor. Also, I thought it was great that the examination rooms had television with a family type movie showing.. What better way to set a childs mind at ease.. Another plus to this location..They have their own Pharmacy, so you can get your RX's filled there if you so choose, but they don't limit you to doing that. It's very easy to get in and out of the parking lot also. One entrance on Kers Mill and one on Clarkson. 5 Stars is the rating I gave but actually, they get 10 stars. To be able to get in and see a DR...,( not that CVS clinic isn't a good place to go, ) was truly benefical. Also, lot of examinating rooms. I was in room 13! The also have the ability to do xrays there also. If anything..I would totally recommend going to this location in place of an ER, unless you were under life threatening conditons and needed a surgery room! Thank you also, because when I got there, my blood pressure was pretty elevated. After 2 shots, and 2 blood pressure checks, the second check came in noticable less! Woohoo! I will absolutely go back even if for just a flu shot again next year. read more

Went in for a spider bite. Staff was professional and caring. I was seen in a timely manner, tech. Was thorough and the doctor listened and offered options for treatment. The facility is clean and well lit. Definitely would recommend this urgent care. read more

Went there with a swollen ear, not many cars were out side, only 1 person in the waiting room that was only there for someone else, and was asked for my name, I gave, then I was told to sit down without any paper work given. During my wait time I watched 2 other walk ins that were given paperwork and greeted to be seen later. Front desk lady was white. I'm black. The others were white. Just a warning to other black ppl thinking about going to this urgent care. read more

My visit here involved a literal shot in the arm--a steroid injection, to be exact. I was visiting from out of town and couldn't shake a lingering infection. After a speedy check-in, I was escorted to an examining room. I was impressed by the cleanliness of the facility and the fact that there weren't a ton of people hanging out in the waiting area as is so often the case at these types of clinics. The nurse came in first to take my vital signs as I outlined my symptoms. The examination was thoughtful and thorough. I received a course of antibiotics (bonus: TAUC offers an on-site prescription filling service) along with a leaflet for at-home care. The experience of not feeling well away from home can be jarring. This urgent care facility exceeded my expectations. I am hopeful I won't have to return here in the future, but it is good to know that TAUC exists to fulfill my needs for timely, professional medical services. read more

Best urgent care experience. Easy on line sign up/appt process plus exam & care process was quick. Very attentive and competent staff.

I have been here several times and I am never disappointed. QUICK service and time and attention is given in spades.

Was visiting from out of town and needed to see a Dr. immediately. I was so glad someone referred me to this place. The whole team was amazing and quick. Dr. Schlautman was so kind and caring. The nurses and techs were also amazing . They made sure to let me know not to worry and that they would be there the whole time . And they were! I can not recommend this place enough. So glad I came here. read more

Went to this location for abdominal pain, nausea & vomiting. Had several tests done, and was told that there were no stones, and everything looked good. It was diagnosed as probably a viral stomach infection. I was sent home with zofran, which I couldn't keep down and ended up in the hospital less than 24 hours later to have my gallbladder removed because there were infact stones, it was severely inflamed, and infected. While the staff is very nice, this is the second time that I have been misdiagnosed. read more

Had a great experience here! Checked in online so i didn't have to fill out a pile of forms when I got there, which was nice. Even better was the fact that they received everything and I didn't actually have to fill it all in again. Was brought back almost immediately and placed in a comfortable clean room with a TV. Which was important because Husband had to miss the Bears game to bring me here. The staff are trained in emergency care - the medical intake was done by a paramedic and the docs are all ER doctors. After listening patiently to my explanation of my symptoms and timeline, the doc poked around on my belly once and knew what was up - appendicitis. However, since he didn't know me from Eve before today and wanted to confirm a bit more scientifically he sent me to their other location for a CT scan. It took me a while to get through there, mostly because they did all of the blood and prep work for the CT. Also, I am the WORST patient...I argue, ask a lot of questions, do internet research so I think I'm a doctor, refuse to do things, and I have no veins in my arms. They dealt with me like a champ - in fact, the paramedic was so skilled that I'm pretty sure she could have thrown a dart at my arm and hit my vein. Glad they are who my insurance company covers because they are where I want to go if I need future urgent care. TMI, for those who care: I ended up having appendicitis, being admitted to Mercy Hospital ER, had emergency surgery last night, and get to stay in the hospital most of the week because I was too stubborn to go in when I first noticed the symptoms so my appendix was perforated and leaking infection into my abdomen. Yay! read more

Beautiful brand new facility. I went on a Friday afternoon with a wonderful poison ivy rash all over my face. I was in and out in less than an hour. Everyone I interacted with was friendly, the place was immaculate and they were even able to dispense my medication there on site. Bonus points for having a tv in each of the rooms. I was only in there for a few minutes by myself but I still had a few minutes of entertainment watching daytime trash tv. read more

Great experience. After signing in, was taken to an examining room and a nurse came in to check my vitals. Dr. came in shortly thereafter and diagnosed my swollen finger problem and prescribed some meds to reduce the swelling and pain. Dr most concerned with my unusually high BP, which was likely due to having just returned from an out-of-state family funeral, and driving from airport to TAUC. Kept me there about another hour, to "relax" and let my BP return to normal levels. After 3 more readings,, in fact the BP did return to normal and I was released. Very pleased with diagnosis by the Dr, and his concern for high BP due the anxiety I was under. Won't hesitate to return for another urgent need, much better (and faster) than scheduling an appointment with my internist, which could have taken days to get in. read more

I brought my six year old daughter in after we initially went to the pediatric urgent care that is now closed. We were seen very quickly and I think in and out the door in 30 minutes. We saw an EMT initially for vital signs followed next by the ER doctor- very happy with the care we received. read more

I'm so ecstatic with the service I received from this Urgent Care! I felt rotten at work today, went in around 7PM. Waited less than 5 minutes before they took my information, rang out my co-pay, and had me seated and ready for the doctor. Dr. Powers and two very nice assistants took my vitals, diagnosed me, and got my meds all ready. I was out the door in 20 minutes. I had been to different Urgent Cares in Missouri and I always had to go to Walgreens after to fill a prescription. They had the medications on hand! I left with everything I needed. Thank you Total Access staff for a great experience! read more

Went in for my son's possible fracture. First of all, they got us in right away, and with lots of smiles everywhere! Took X-ray very quick and met with Dr.Fenton. He was such a caring and wonderful Doctor and took extra time make sure that his diagnosis is as accurate as possible by talking to other hospitals a d his connections. I mean, they went above and beyond to make sure of the best care they can provide for us. Thank you so much, Dr. Fenton read more

Loved checking in online - and was even more surprised by the incredibly efficient, friendly staff! Clean and quick? Exactly what I'm looking for in an urgent care! I went in thinking I had influenza - the Team confirmed the same in a quick, professional manner. It was a great experience for a first time visit in the St. Louis Area! read more

Very efficient: no waiting with others, registered immediately upon arrival, taken to treatment room after registered, seen in timely manner. Staff friendly and helpful. Will recommend if asked. read more

Dr Fenton was great, in and out very professional, no messing around. Great service and outcome

The staff and treatment were great. The emails afterward, the pits. I had an infected finger. The check-in was fast and straightforward. The wait time, almost non-exsistant. The medical staff where friendly and professional. I was in and out in under an hour with my meds in hand for a $30.00 co-pay. I was asked via email to write a review. Here it is. I thought I would wait a few days to make sure that the treatment actually took care of the issue. It did. Then I also received a "reminder" to write a review. The emails take you to a "reputation protection" site before taking you to a choice of reviews. I am positive that had this been a one star, there would be enough phantom reviews to push me way down the list. Total Access, you don't need that "service". I was treated wonderfully. Keep up the good work. read more

This was not first experience with this location and being in healthcare myself, I have to say the total experience from check in, wait time (which is generally minimal) on through the vitals process and ultimately to the doc was very efficient and timely in my opinion. The docs are always willing to listen verses waiting to speak, which is huge for me considering I am the one that is ill. Good job guys ! read more

This is the best urgent care I've ever been to - the doctors are all nice, funny, qualified and pay close attention to detail. Everyone I've encountered there has a wonderful, friendly disposition and they definitely know how to get the job done. Plus - they are quite an attractive bunch! :) good people, without a doubt. read more

I had a great experience today. Checked in online and arrived a half hour later with significant sciatic nerve pain in lower back and right leg. I was in the clinic for just under an hour and within that time I was diagnosed, had X-rays taken and examined, given a shot for pain and another for inflammation, received three prescriptions and had them filled in site, and was given a recommendation on who to see in 2-3 weeks if I wasn't better. All of this was administered by friendly and engaged staff. Thank you! While I really like my general practice doctor there's no way I could get in and out in that time with that level of service. read more

I'm not usually one to write a review for an urgent care, but Total Access Urgent Care really went above and beyond. I came here right after work and there was barely any wait. I hadn't even finished filling out my paperwork when they called me back. My PA was super sweet and genuinely cared and made sure to check all the bases on what could be wrong. At the end the doctor came in just to make sure everything went well. I was in and out in about 20 mins and that was with their computers down from the recent storm. I would go out of my way just to go to this urgent care in the future! read more

Visit was due to an alergic reaction. They resolved it quickly and effectively. The staff is friendly, attentive and professional. From casual conversations, I learned they have ER experience. The facility is brand new and clean. They take kids and even have a pharmacy on site. They're a great addition to the community. read more

What a lovely place to go when you need care quickly! A very nice environment, very clean, bright, and truly welcoming, helpful staff. Check in was quick and fairly easy, but if you've been there before you can check in online. My son was brought back to the room before I could finish all the forms. Once in the room my son was seen very quickly. The PA was very nice and Dr. Fenton was wonderful. My son needed an injection and is very afraid of needles, but both the PA and Dr. Fenton were really great about it and did their best to reassure him. We had a wonderful experience and will definitely go back if the need arises. read more

I took my grand-daughter to this location on 4/29/19. I was first impressed with how quickly they got her into a room and seen by a tech for the initial questions, checking for fever, etc. The tech told us they were going to swab for strep and then she would be seen by a physician. Almost TWO HOURS LATER, my son-in-law asked about the swab and was told, "oh yeah", let us check on that. They still had not even come back to do the swab or communicate in any way!!! She felt like crap and had to sit in that room with no communication or action for almost two hours. Ridiculous! What I thought was going to be a great experience at a new location turned out to be very disappointing:-( read more

I had a very positive experience at Total Access Urgent Care. Everyone I interacted with was very personable, pleasant and knowledgeable. The entire process is designed to be as efficient as possible, so registration takes very little time and I was seen by a doctor very quickly. Everyone there was professional and listened attentively. It was very reassuring and all issues were explained fully to me. The reason for the use of antibiotics was fully discussed, as well as all side-effects and follow-up care thoroughly covered. I was very pleased with the experience overall and felt that the issue that had me seeking care in the first place was completely addressed. I saw Dr. Fenton and he took a lot of time to carefully explain all aspects of the procedure for me. As luck would have it, I had to take my husband to an ER early that week for an entirely separate issue, although we are both normally in good health. The efficiency of care at Total Access far exceeded what we encountered at the nearest ER. I don't often need urgent medical care, but this was, by far, the best experience I've had. I'd recommend this facility very highly. read more

I saw their TV ad a few weeks ago and went to the Chesterfield location that day. My diverticulitis had reared it's ugly head. This place is super professional, clean, modern and well equipped. I felt at ease and was treated like old fashioned doctors used to check you in....temperature, blood pressure, general checkup. This is really a great alternative to ER and to clinics that only offer nurse practitioners. I saw a very kind, knowledgeable doctor after the nurse did my initial check in. My antibiotics worked and I will certainly go back if I am ever sick again! read more