Knowledgeable, caring doctor. Testing was speedy and tech was well-informed. Great staff. It…read morewould be nice if they had the capability to participate in sharing from MyChart, but still excellent experienc.

I had a great experience. I walked in, chatted with their friendly desk staff and was able to fill…read moreout paperwork and get taken back for care very quickly. After seeing the doctor, I was able to get my prescription in the office. I was definitely in and out in about 30 minutes. I will come back if I ever need to!

I came here after cutting my finger while in the kitchen and was very nervous for my first set of…read morestitches, but the staff was so kind and good to me. They put me at ease and it was so easy and quick!

I had a scare and wanted to get an idea what was wrong and this TAUC had a CT scanner. I started at…read morethe Webster groves location but they didn't have the necessary equipment. The care team at this facility were terrific. All the tests run... urine, bloodwork CT scans. All done promptly and efficiently. I would definitely come back. I left armed with a treatment plan, prescription, and lots of info to share with my PCP. I was thrilled that what I had was relatively minor and treatable.

MISDIAGNOSED!!! I came down with the flu in December. After spending three days in bed and unable…read moreto get into my GP for a couple days, I dropped into the St Luke's urgent care closest to my home on. Thursday. There was virtually zero wait to be placed into a exam room with a nurse who quickly read my vitals. Within 5 minutes a Nurse Practitioner came to speak with me and ran a quick flu test with a swab. 20 minutes later she returned and stated the test came back negative and I just needed to go home, rest and drink plenty of fluids. I expressed extraordinary discomfort and asked for something for the congestion and she stated I should just continue to take OTC medication and come back if my condition worsened. Suspicious, I called my GP office the following morning for a Monday appointment. Upon seeing my GP, she in fact confirmed I had a severe case of the flu (most likely for over a week), due to being untreated had progressed to a severe case of bronchitis and potentially could be pneumonia! She immediately prescribed a series of strong medications and brought me back two days after to ensure I didn't need to be admitted to hospital. When asking her opinion on why St Luke's Urgent care wouldn't prescribe any medication, she said it wasn't the first case of misdiagnosis she had seen from this location (just down the road). Furthermore, she stated the nurse practitioners at this location are clearly encouraged not to prescribe medication to either encourage repeat visits to increase billings, or they are afraid of the liability of issuing prescriptions. She also stated she encouraged her patients to stay clear of this location due to the repeated misdiagnosed patients seen who had visited the Ladue Crossing St. Luke's previously! While the wait time and customer service were excellent, the misdiagnosis combined with lack of any real doctors on staff makes this St Luke's Urgent Care nothing more than a cash collecting scam. My insurance was billed nearly $700 for a visit that yielded nothing more than placing my health at risk. I highly encourage any visitor to call ahead to ensure a REAL doctor is on staff prior to visiting.

been in the waiting room almost for two hours just for a physical. Don't not recommend to come here.read more

I am a healthy 42 year old male and I have had two terrible experiences with Dr. Fernandez's office…read moreand would highly recommend everyone seeking a different option. I originally saw a nurse practitioner for my annual physical back in March 2024. We had recently relocated from California and I wanted to receive an annual physical. Annual physicals are included as preventive services under the Affordable Care Act meaning patients cannot be charged for an annual physical (see 42 USC 300gg-13 https://uscode.house.gov/view.xhtml?req=(title:42%20section:300gg-13%20edition:prelim)). The annual physical was a nondescript experience and I answered the questions the nurse practitioner asked me. Unfortunately, I became very sick in August 2024. After a few days I tried to see Dr. Fernandez and was eventually able to get in to see the nurse practitioner. The office tested me for influenza A&B, COVID, and strep which all came back negative. I told the doctor my son had experienced similar symptoms a few weeks earlier and eventually developed pneumonia. I went home with no medicine. Five more days passed and I was feeling no better and had developed a hacking cough which led me to strain my oblique. It was incredibly painful. I again called Dr. Fernandez's office and was able to get prednisone and a Z-pack prescribed to me but not a cough suppressant because they wanted me to be seen again in a couple of days. They also wanted to perform a chest x-ray which could not be done on site. Because I was feeling so terrible and was in so much pain I ended up going to receive Total Access Urgent Care. There I was able to receive an x-ray the same day which revealed I had pneumonia. They were able to provide me a shot which gave instant relief and a cough suppressant to help moving forward. This was done at a cost of $150 after insurance was provided. I informed Dr. Fernandez's office of this diagnosis and, to there credit, they were apologetic about the care I received and they stated they wished I had seen Dr. Fernandez for my annual physical instead of the nurse practitioner because we had no prior relationship. There appeared to be a lack of trust on the Dr. Fernandez's end in what I was saying because of the lack of relationship. However, if new patients are not provided the opportunity to meet the doctor I don't know how I could have handled this differently. Now to the part that has me incredibly frustrated. A few weeks back I received a bill for the August visit which I don't dispute. However, tacked on to the bill was a charge of roughly $200 for the annual physical in March. At no prior point had I received a bill for this service which made sense to me because the insurer has to cover the entire cost of preventive services which includes an annual physical. Unfortunately, Dr. Fernandez's office had coded the care incorrectly causing a dispute with my insurance company. Currently, her office is refusing to change the coding leaving my insurer unable to cover the full cost of the annual physical. I would highly recommend not seeing Dr. Fernandez as she likely won't be able to see you in person as a new patient, won't trust what you tell her as a patient when you are sick, and then try to screw you on billing. I could not be more disappointed in the services I received from this office.

Dr. Fernandez is great. She is genuinely caring & looks at the whole body--not just what's hurting…read more Listens attentively and takes her time to come up with a solution. I highly recommend her.

It's unfortunate to see the negative reviews for this Urgent Care. I'm glad I didn't look up the…read morereviews before I made my appointment. I chose this location rather than the Hampton one near my house because they had the majority of the timeslots open. It was nice being in the waiting room with only one other patient. It's always a bit unnerving being at these places when they're packed with contagious people. This was not my case. I was warmly greeted by the front desk, once in the room Natasha took my vitals and she was sweet as pie. Lauren was my nurse and she was phenomenal as well. Both really listened to what I had to say, never rushed me and understood and knew exactly what I needed. My experience here was top notch. Although I hope I never have to return, if I do, I will definitely come back to this location.

Been coming here for awhile brought my son up due to an allergic reaction they turned us away…read morebecause I didn't have a debit card!!!!!!! I wld give it zero stars if I cld

This facility is a scam. The provider suggested "holistic" remedies instead of prescribing medicine…read more and said to come back if symptoms arent better. They know you'll have to come back to get prescribed real medication. It is malpractice under the intent to money grab. DO NOT WASTE YOUR TIME HERE.

I sought medical care in May from Mercy GoHealth Urgent Care in Clayton. I was asked by the PA who…read morewas treating me to choose which medication I wanted to be on and how many days to take the medication. This made me uncomfortable and, as a professional in the medical world myself, this is wildly inappropriate. I then received a bill for $260. I tried contacting the company to have them drop the bill due to the inappropriate nature of the experience and the lack of medical expertise I received. They not only had very poor customer services, but they continue to deny that the charges will be dropped because "services were received". What services? I prescribed myself. Do not receive care from here. UPDATE: Spoke with the manager who not only stood by all of the above, but also stood by a bill that said I spent 30-45 min with provider when actually I was only in the room for 10 min with a PA. He said that is just how they bill and the bill would stand. Sounds like insurance fraud to me.

What a waste of time. Spent 20 minutes filling out paperwork and another 20 minutes explaining my…read moreailments only for the nurse to tell me in 30 seconds she has no idea what's wrong and I need to go to the hospital. She just looked at me and expected me to accept that advice and walk out! When I asked if I was going to be charged for this waste of time of a visit, they said "Yes"! Incredible, they didn't offer any treatment just told me to go to the hospital and collect $$. I'm going back to Total Access Urgent Care -- at least they DO SOMETHING! Edit: I went to Total Access Urgent immediately afterwards and all i can say is WOW! The quality of service, the friendliness and attentiveness of the staff were just incredible! The hooked me up with an IV, gave me some medication that made my stomach feel better, and then did a CT scan to look at my stomach for any problems. They took my urine and blood to do analysis. They gave me medication to make me feel and get better. They told me to call immediately if i start feeling worse. This place actually cares about its patients.

What a waste of time. Spent 20 minutes filling out paperwork and another 20 minutes explaining my…read moreailments only for the nurse to tell me in 30 seconds she has no idea what's wrong and I need to go to the hospital. She just looked at me and expected me to accept that advice and walk out! When I asked if I was going to be charged for this waste of time of a visit, they said "Yes"! Incredible, they didn't offer any treatment just told me to go to the hospital and collect $$. I'm going back to Total Access Urgent Care -- at least they DO SOMETHING!

Easy to make an appointment, and was quickly seen. Staff were friendly and the place itself was…read morevery updated and clean.

Review: On 8/12/25, I called Mercy GoHealth Urgent Care…read more(South Hampton) because I needed help. At 12:35 p.m., the receptionist hung up on me. When I called back at 12:40 p.m., I was met with hostility from Amy, Tiara, and Passion--who said they were RNs. They refused to let me speak to management or the Nurse Practitioner. When I simply asked for the address to confirm I had the right location, I was threatened with the police. I left that call in tears, feeling humiliated, dismissed, and unsafe. I believe I was denied care because of my disability and a pending malpractice case against Mercy. The interaction triggered my depression, anxiety, and PTSD so badly that I had to seek emergency behavioral health treatment. No patient should ever be treated like this when reaching out for care.

Was referred here by my PCP for a test. It is no longer named Metro Imaging, and is now taken over…read moreby Mercy. Staff were friendly and got me checked in right away. The woman that did my test was so friendly and compassionate. She talked me through the testing process and made sure I was comfortable. There is a small parking lot out front but plenty of parking nearby if the lot is full.

I was referred by my primary to Metro Imaging for an ultrasound. Scheduling an appointment was…read moreincredibly easy and when the whole checking-in and ultrasound process lasted 30 minutes. Everyone was incredibly kind and professional.