Was referred here by my PCP for a test. It is no longer named Metro Imaging, and is now taken over by Mercy. Staff were friendly and got me checked in right away. The woman that did my test was so friendly and compassionate. She talked me through the testing process and made sure I was comfortable. There is a small parking lot out front but plenty of parking nearby if the lot is full. read more

I was referred by my primary to Metro Imaging for an ultrasound. Scheduling an appointment was incredibly easy and when the whole checking-in and ultrasound process lasted 30 minutes. Everyone was incredibly kind and professional. read more

When I made this MRI appointment, I was told it would take one hour to complete it. When I arrived, the front desk told me that the appointment was scheduled 30 minutes before the actual procedure would start??? So the appointment was going to take one and one half hours. I left the facility a little less than 2 hours. So I was very late for the appointments that I had scheduled after this one. I don't feel they valued my time. Other than that, everything was good and the staff was very friendly. The MRI attendant did a good job. read more

My doctor recommended this facility for a breast ultrasound since I don't have mammograms. I was informed that they refuse to perform an ultrasound unless you have had a mammogram. One wonders if this is a policy designed to force the medical system to pay for two tests rather than one. Certainly the patient should have some say in his or her care. Our medical system, and this facility in particular, is entirely paternalistic as if none of us have sufficient intelligence or cognitive ability to think for ourselves. read more

My 3RD visit, again the office and care in this establishment is tip top! This was my longest test and I had no problems what so ever. Justin was just great, explained everything and made this visit very comfortable. He is very understanding. Was so kind, that he had another employee available to help me after the test was completed & I had to stand. Very cautious with my safety. Breath in - hold - breath. When you do that for an hour you will be a bit dizzy getting up. Excellent experience. They are very accommodating to each patient. read more

I had an MRI here recently and was pleased with the care I received at this facility. The office staff and the technician were all kind and experienced. read more

This office was great. I've used other Metro Imaging locations, but this one by far had the nicest people working there and very helpful. I had a question regarding a letter i had received the day of my MRI from insurance stating they possibly weren't going to cover it, I called Metro about it and they took care of it for me and gave me a copy of the approval they had so i had proof in case anything came up later. The person on the phone was super friendly, which you don't always find! Connie, the tech was great, explained things to me, made sure I was ok. If I ever need anything again, it will be to Richmond Heights over SC, though i did love the tech there also. read more

The people at the front desk may as well have been robots, with their canned, rote responses to questions. Not a friendly place and I will go elsewhere next time. read more

Such an odd experience. Go in and get a test and walk out, like it was a spa just for different types of exams. Simple and fast though. .. read more

Excellent Service! I read some of the reviews but can't relate to some of the negative comments. I went today, the waiting room was pretty full, the front office people were so nice and professional and the man who took my x-rays was as well. The office was clean and up-to-date. My GPS drove me in circles (the office faces Clayton Road and there is parking and the main entrance are in the back), but other than that, my time there went very well, no complaints. read more

I went to Metro Imaging recently for an MRI for my knee. It was late in the day and relatively slow when I arrived. I was greeted by the lovely associate at the front desk, set up, and asked to have a seat, which was only for a few minutes. I was in and started prepping for the actual MRI experience, which was quick & painless. The kind lady running the very expensive MRI equipment handed me a list of music station to pick from - what?!?! That was a cool perk - I must say. She got me situated in the machine, put on my headphones and track of choice, and I was off. I relaxed and in no time - everything was done and I was ready to go. Very quick & easy. Everyone was friendly & helpful. Would recommend to anyone (who has decent medical insurance) to check out Metro for all your MRI needs. read more

Before my first mammogram, I asked a couple people what or who might make the ordeal less uncomfortable. More than one person recommended 3D Mammography, which Metro Imaging provides. On my most recent visit in July-2020 (during COVID), I felt they handled things well. They ask you to arrive 20 mins early. Upon arrival, there's a sign that tells you to stop there. Someone meets you at the door to get a temperature reading and - if OK - invites you in to approach the counter where you do the ID / insurance card dance and get handed the clipboard to fill out. Forms to update were relatively simple and straightforward, and I was done in less than 5 min. Turned that in and within moments, someone came to collect me and we got started immediately. With some techs in the past, it seemed like the imaging session (which I find uncomfortable - not painful - just awkward and uncomfortable) to take almost 30 mins. (Not sure, maybe I moved while the scan was going and didn't realize it.) Either way, this particular visit was super fast and efficient. Four sets of photos, each one maybe 8 (ish) seconds long. My tech was ready and helped do seamless transitions between each one, and I think it was done in probably less than 10 mins! Then I waited probably another 10 mins just outside the changing room and was given my results immediately. That was it! Seamless, efficient, professional w/ proper attention to COVID-19 precautions. High praise on my most recent visit! read more

This is a very unfriendly place. I went to get my ultrasound and they Owen stated ,"we may have to reschedule because the doc ofc requested a abdominal ultrasound, you need a pelvic ultrsound." I said, "whats the difference."? She called doc, the whole time she was rolling her eyes in disgust. She was discussing my name and tx in front of the public in waiting area. So much for HIPAA law. My cost for cash was 136.92 and i had 106.92. Owen refused to bill me the remaining 30.00. Made no sense. Even if you pay with insurance you pay your co-pay and a billy of the remaining whatever insurance doesn't pay so how much sense does that make? I don't think $30 was going to break this company! read more

I have used this facility twice. If I could give more than 5 stars, I would. This time I need back x-rays. My doc wanted a disc for me to return with for his review. I had no appointment. Even with the whole Covid thing, I was in and out in less than 30 minutes. I had the requested disc in hand, too. About an hour later, they called with preliminary results. The next day my doctor called and mirrored their diagnosis. When I got the bill it was truly a fraction of the cost at either Memorial or St. Elizabeth Hospital. Quick service, friendly staff, accurate results and reasonable costs. This is the place to go. read more

If you need just an image taken and aren't worried or need any further information then this is the place to go for your images. I was having an ultrasound scan for a lump in my neck. The Good: The prices are fair, the equipment seemed satisfactory, the front desk staff was polite and efficient. The Bad: Strange interactions with the ultrasound tech, no information from the radiologist on the results. The bad part starts after they have your money and you are back in one of the rooms. The woman that did my ultrasound was very curt if I asked any questions about the procedure. Her responses if she even gave me one lacked any real information, there was no sense of empathy or even common courtesy to set a person at ease. I am fully aware that the person that runs the machine is not the same person that is going to look it over and give me the results but it would be nice if the person doing the scanning would explain what they are doing or even tell you what you are looking at if you ask the question. I was having my neck scanned for a lump and when I pointed at the screen and asked "Is that the lump?", she just kept going on as if I didn't even say a word, she started measuring it and sizing it up. A simple "Yes, that looks like the area in question, I am measuring it and then someone else will look over the area to determine what it is" That would set a person at ease, not just silence and no communication at all. Now, let's stay with the rest of the bad and this is the kicker for me. On their website they have all these glowing reviews for their great "Exclusive Onsite Results" which is supposed to be a wonderful service that they offer free of charge to have a radiologist look over your images or as they put it on their website "Our onsite radiologist will evaluate your exam and give you the peace of mind you so desperately seek.". I was actually looking forward to the results, good, bad or even the we need more testing news. Just something to show progress in this endeavor so I could take it to the next step. What I got was, the woman who did the scan left the room (Not telling me what was going on) and she was gone for just a few minutes. She came back in and handed me a disk to take back to my doctor, when I asked about the onsite results she told me that "they" looked at it and here is the part that was supposed to give me that advertised peace of mind, she said "You have a mass on the side of your neck that shouldn't be there". Then silence... This is where I did the dog tilted head stare thing thinking that there was no possible way that she just told me that with a straight face and I was hoping she was going to follow it up with some real information that I didn't already know but she just gestured towards the door. I stopped and asked her if it was a solid mass or does it have liquid in it, she said that it was solid but could have liquid in it but they couldn't tell. I asked if it was a Lymph node or could it be from my saliva glands, she said that they couldn't tell. She told me to take the disk back to my doctor then she wished me the best as she showed me the door. All in all, I was not impressed at all with this service. The images were fine I guess and it didn't cost too much but the information they provided me with was useless. As far as my interaction with the technician goes, I have felt more comfortable riding in elevators with creepy strangers than I did during that scan. And to the unknown radiologist who provided the in-depth master of the obvious results, kudos to you for your stunning insight, that correspondence mail order medical degree is really paying off. Good place for images but you will leave with more questions than answers. read more

I was very pleased with the service. It was very busy and I moved from one waiting room to another in a timely way. After the chest X Ray, I was informed of the results and they had called my doctor and he informed me what I could do and not do as a result of the X-Ray. read more

I have been to metro imaging 6 times and service is usually pretty good. I'm having some severe back and neck problems and scheduled an appointment with an Ortho specialist for today. I called Metro imaging yesterday at 9 am for a copy of my MRI'S and they said they would be available yesterday by the end of business. I arrived 35 min before my doctors appointment which is 20 minutes away and they do not have them. Now I'm waiting for them to burn discs for me. What is the point of calling ahead, to make sure things are ready, right???? How unprofessional and uncaring. I know I'm just a dollar sign to them but, my dollars will be going to another MRI center in the future. Stuff like this sours me badly. read more

My excellent experience started with a member of their team calling to let me know what my anticipated cost would be for a should MRI. Have you ever had the hospital do that?!?! Upon arrival I was greeted by a very friendly receptionist who answered my questions and was able to keep me calm as I was quite nervous. I worked with 3 technologists over my visit, Marcy, Rachel, and Connie. They were so wonderful as I suffer from claustrophobia and made the procedure actually bearable. I had attempted to have the same test at a hospital and was unable to complete the test because of the claustrophobia. I highly recommend Metro Imaging and will return for any future imaging. read more

The woman at the front desk (white woman with short black hair) wasn't into helping the patients AT ALL. She insisted that my perscription has my doctor's suite number. The address wasn't good enough. My doctor's npi, dea, license numbers weren't good enough. My doctor wanted to make sure that I had no fluid in my lungs and ordered a chest x ray. She never allowed me to get the chest x ray all because the perscription had no 'suite number' on it. They called the number on the perscription but she never left a message: who they are and their phone number so my doctor had no way of calling back. I couldn't believe it. If she ever worked for me, she would be fired on the spot for NOT TAKING CARE of the people, for losing business and for being simply arrogant. ALL FOR WAHT??????????????????????? So, she could assert her power. Power of what???????????????? read more

The first desk clerk was professional, friendly and she answered all of my questions. However, the ultrasound tech was extremely rude. She did not speak, refused to answer any of my questions and even told me to be quiet. I will be contacting her superiors!!!! read more

I did an MRI at Metro Imaging in Clayton. I was scheduled for an hour. It took 1 hour and 48 minutes. They put me in the scanner and did not say a word to me until the last 5 minutes. They also did not have a place to lock up your personel belongings. My purse was left out by the computor (outside of the room which I was in) where 3 or 4 people were when I came out. So needless to say it was hard to relax wondering if my purse was safe. Before the scan I was asked what problems I was having that required this scan. I answered the tech. I'm sure you have seen the commercial for Metro Imaging, the patient is so happy that they can recieve on site results instead of waiting for the doctor to call you. Well my results were exactly what I told then when they asked what my reasons were for having the scan. When they faxed the doctor my results they were drastically different, It any be cheaper to get your scan there but you pay for whay you get. read more