So Total Care is now becoming a Direct Primary Care place. This is a joke. If this was an upscale doctors office on Park Ave in New York then maybe I would join but since it is not and is a crappy looking office I am not pay $175 to belong to their insurance. Why should I have to cover to insurances??? I still need my insurance for my other doctors and for hospitals. This is a complete joke and a crock of shit. read more

ZERO STARS - - - Te response time is ABSOLUTELY TERRIBLE just to get a phone call ... it takes months to get in touch with anyone at this pactice ... even the provider the needed a signed referral has tried for over a month now to get hold of anyone at this office ... TERRIBLE business practices for a dr's office read more

Long time patient here, this place has a big turnover. Customer service people are rude upfront, I'm finally changing doctors. What a joke.

Nobody answers the phone. Ever. No voicemails (it's full). Online they don't reply. Amazing they are in business

Would like to echo what many others have mentioned regarding scheduling. The first time I requested an appt online, I was called 20 minutes before to let me know not to come in and reschedule. Second visit, I scheduled online, drive 30 mins, showed up, and was told I needed to reschedule. It's impossible to get someone on the phone. Voicemails are not returned. It's unfortunate because Dr. Allen has been great thus far but please beware. read more

I'd give zero stars if I could... Getting anyone to answer the phone or confirm an electronic appointment is impossible. I've been really sick and spent days on the phone trying to get in touch with someone with someone. Will never come back again, I've found a great Doctor very close by and they are accepting new patients. read more

I am extremely disappointed at the service at the doctor office. My family has been with the practice over several years and have been good with every single appointment. Every time we went we have to wait at least 15-30 mins to be seen, which we understand that the doctor is busy with other patients. However, my mom was late for 15 minutes for her appointment at 8am because of the traffics and we have informed with the office but yet they went ahead and canceled the whole appointment because we were late. I feel like they don't appreciate and be empathetic to us and understand our situation. So many time we had to wait for our doctors but we had no complaints but yet when we are late, the world is falling and cancelled immediately. I wish the office manager can assist the team to improve the service in the future. read more

I am sure taking my time out of my day and writing this review is not going to do anything from this office of getting an apology but just an FYI to the public. Think twice before making an appointment of going here if I could do a zero rating I would. I make an appointment to see the PA I am there on time waiting to be seen at 9:00 AM because of the front desk help they overlooked me sitting there. Now had I not shown up or late they would want to charge me as I have seen in the comments. Who is going to pay me for my time and they had the nerves to say can you come back later or be seen another day! Really this how customer service goes from a Doctor's office ????? read more

They don't answer the phone, and their voicemail is full. I've seen reviews from months ago saying the same thing. You have to physically drive to Henderson to get an apt. When I had my pre op exam by them it was speedy and efficient, much better than my first attempt at UMC read more

Total care is changing to a new plan called Direct Primary Care, this plan does not accept outside insurance and you need to join with a monthly copay of $ 175.00 per month . My question is what does a current patient do now ?Nothing like being thrown to to the streets to find a new primary care . read more

Only complaint I have about this place is that my father in law uses and needs a walker and there is no ramp to the entrance and always have cars parked right in front of the stairs and he can't fit his walker in between the cars. He has a hard time walking and can't walk for very long. That's the only bad thing. The staff and doctors here are GREAT! read more

Total Care Family Practice - Stairs. - Weight Loss Centers Near Me - Henderson, Nevada

This place is utter trash. The turn over is crazy!! So this place always lacks consistency. They can't keep anyone because the doctor is literally such a liability to employees and patient care. I'm really surprised that no one reported him to the medical board yet. He refills medication without seeing patients within office. BUT HOW CAN YOU MAKE AN APPOINTMENT WHEN THERE'S NO FRONT DESK PERSON WHO IS COMPETENT TO ANSWER AND SCHEDULE. Yeah when you have your appointment you get seen, but half of the time your paying for a nurse practioner who's probably getting a crap rate because Dr. Allen is money hungry and cares about the cash flow and not quality of life. So best of luck to all his new patients. You won't get anywhere with your care. read more

I found an actual family practice that cares about their patients...NOT THIS ONE!!!! I wasted so many years at this POS practice and I regret it. There were times when I wouldn't even get an exam. Basic exam. Lungs, heart ears eyes...such crap!!! I now have a new primary care and realize the terrible care i was getting at Total Family Care!! DON'T GO HERE...your life is literally in danger!! Not to mention your sanity, it's impossible to get them in the phone!!! read more

Nobody ever answers the phone. I've been trying to call for three days and nobody has picked up or called back for a simple prescription refill. read more

If you want a doctor's office that will literally never answer your calls, never return any voicemails, and never fax over referrals to secondary providers then this is the office for you. If you like spending hours leaving messages on a voicemail that must never be checked only to eventually have to drive to the office in person to get anything handled, then you've found the right place. I have spent my entire career in healthcare as a nurse and never have I encountered such a lack of common courtesy for patients. Truly a sad example of poorly run business. read more

Recently I went to this doctor's office. The PA (physicians assistant) misunderstood one of my issues and politely shuffled me off to see a dematologist. After calling their recommendation and 12 others, the earliest appt. was 4 to 6 weeks out. So I set another appt. with Total for the same issue that the PA didn't understand. I arrived 20 mins early. I know, why arrive early to a doctor's office. But I did. The woman at the desk checked me in and I sat down. At my designated appt. time, I was told I had to pay $50 for the visit. I politely said I am back because the issue wasn't checked the first time. There was a mistake. She said it's another doctor's visit so you have to pay. But.... Ok, so I asked her if she had talked to my insurance company. She said yes. As I pressed a little, she said,"I didn't really talk to anyone there.... I asked, then you don't know how my full coverage works. And this is a revisit for the same issue as before. Now, it's time for my appt. and she says we'll have to push your appt. back. I was done. Bad care. No doctor visited me ever and all they push is body sculpting. I'd recommend going somewhere else. read more

I really like this doctor's office. I've had to visit a few times over the past year and it's been a pretty painless experience. I'm always able to make an appointment within a few days and the office staff is pleasant. Courtney (PA) takes care of my needs and never seems to be running behind. Even though this office isn't on my side of town, I'll probably keep coming here for my primary care needs. read more

The admin staff has no idea what is going on. The front desk person was talking complaining about patients and doctors loudly. All that would be ok if they would refill my prescriptions, my pharmacy even complained at how difficult it was to get anything filled. read more

I have been waiting for two and a half hours at this place with a friend of mine the Dr is in a meeting her appointment was sch for 11 and hea been in a meeting since that's what these assistants/ students are telling us. Very disappointed with this place and I have an appointment on Monday next week think twice before complete staff is sorta rude too read more

Really bad location, they lie to you, they say there is no doctor on site and only a P.A can see you. They also scam you with your insurance saying that the contract is over when in fact there is no problem, because they prefer to get a cash payment. This is a really bad location, I won't recommend it to anyone ! read more

Total Care Family Practice - Main entrance - Weight Loss Centers Near Me - Henderson, Nevada

Every time I go here for something new or a follow up it's always an uncoordinated zoo. Unfriendly staff. They keep losing the great nurse practitioners over the years. I had the unpleasant situation actually having mr Allan fill in and I have to say I can see why the staff is so rude. The doctor is 10 times worse. read more

Horrible service I have left 4 messages for Dr Allen and have not got one response I had my annual blood work completed and the lab sent the results to me but the Dr. Allen or his staff have not reached out to go over my results. Also he was to write a prescription and send it to the pharmacy which also never happened. Hopefully you guys don't treat all of your first time patients like this. I can see why now they have bad reviews especially the front staff. I usually don't complain and give bad reviews about places if I don't like them I just don't go back but this is about my health and wellness and I would think that is a little bit more important for a doctor and his staff to be more aware of their patients needs. read more

What a hot mess. My mom, husband, daughter, son in law and self have all been patients of Dr. Allen. For the first year or so everything was great and that was in the middle of Covid. Now it's terrible. The front office staff cannot get an appointment right to save their lives (4 wrong appts and I have cards with the correct day/time), when you correct them about their mistake they're rude... nasty rude. They call to ask you to change appts to telemedicine and then miss the appt too. Erum the PA is the best thing this practice has going. She's kind, caring and compassionate. We are currently looking for a new provider. One that puts customer service at the top of its list. Good luck if you're to become a patient there. You may or may not actually have an appointment. read more

They suck at answering the phone. Called 5x today and it went to message machine that was all filled up, so I couldn't even leave a message. Wanted to give them my insurance card info. To be fair though, the care I have received from the doctors has been good. read more

I have never been turned away for being 5 minutes late until this place. The worst customer service ever from a doctor. I paid at 3:07:45 as seen in the receipt went to the bathroom and they called my name as I was washing my hands came out and they said I was over 8 minutes late so they could not take me. I was there to review my blood results it would have taken 5 minutes. Such horrible customer service I'm embarrassed for them. I'm in sales and if I treated my customers like that I wouldn't be able to feed my kids. read more

Total Care Family Practice - Weight Loss Centers Near Me - Henderson, Nevada

I made an appointment, received confirmation, went to the appointment for them to tell me they didn't "have" my appointment. Then told me it was my job to call them to make sure the time I picked was open... what's the point of a booking system if you pick a time that says is OPEN and you have to call to confirm it. Seems like a whole lot of bullshit to me. Go to urgent care you'll be looked after and treated better. read more

Can't see the doctor or get a refill to save my life. It's bad. Just save yourself the trouble and do not go here.

This is the worst office we've ever dealt with. All this office cares about is getting you in on your insurance and then flipping you into a VIP by you paying out of pocket for special treatment; if you refuse to join, anything and everything you request gets ignored. For myself it took over two weeks to get a referral for cpap supplies and that was with me calling at least 3 times a week. As for my wife, the referral request supposedly had been on Dr Richards, the PA desk for over 3 weeks and was never approved. So either Anthony the doctors assistant keeps lying to us telling us it's on his desk waiting for him to even look at it or the doctors here just don't care about the patients unless you are a VIP and keep pushing your request to the bottom of the pile. My wife had to go to the hospital because of fluid in her lungs, we followed up with Dr Richards after her release, we got a referral to a gastro Dr who did an endoscopy and said we needed to next see ENT & pulmonary dr so we went back to our pcm whom we already talked about both ENT & Pulmonary to get a referral for both...3 weeks of calling and nothing was ever done by these guys except ignore us and give us the around. After 3 weeks of calling these guys we went back to the gastro Dr and he gave us the referral to ENT and now we will be forced to go to Urgent Care for pulmonary until we can get a new pcm to give us a referral. Be cautious and be warned if you choose to go here. My wife is suffering and they don't care. Again I'm not sure if it's Dr. Allen, Dr. Richards or Anthony? They don't return calls or communicate with you and when you call you get a run around. read more

The physician's assistants are nice and helpful. The front desk staff is terrible, and they're the conduits to medical care, unfortunately. They don't answer the phone or return voicemails for appointment requests. Hope you don't have anything urgent because getting in may be a challenge. They also have a 7 minute late cancellation policy. I got lost and was pulling into the building at 6 minutes, and they cancelled my appointment even though I would've made it by the deadline. Best of luck if you choose these guys! read more

Honestly the worst office staff I've ever seen. They are not friendly and refuse to answer the phone. You need to physically drive to the office to talk to anyone even for scheduling appointments. read more

If we could give negative stars we would, this place is awful!!!! DO NOT allow these people to care for you because none of them give two fits about any of the issues you walk in with. If you showed up with a problem all they do is say "we think its..." and then dismiss you and send you home, unless you keep pushing then they look into it more. And their supervisor Robin is equally unhelpful, she doesn't listen to your concerns about the quality of doctors she has and equally make excuses for them. read more

I came here for the first time a few days ago and everything went great. Lab work came back, I have never been to a doctors office where they call YOU back and have you come in for lab work results and have to pay ANOTHER $25 copay! I could not believe they brought me in there to tell me A simple fix and a antibiotic prescription and to tell me I'm not getting enough vitamin D. The staff was rude at the front counter. The girl told me last night on the phone it would be short and sweet hence why I had another appt. The staff member then proceeded to tell me, well you shouldn't have booked it at the same time. Then the other girl that was sitting next to her chimed in. I was extremely upset After this interaction. IN THE SAME OFFICE complex in whom I was referred to for more pain. I cannot believe the customer service I received. I was very upset for good reasons. I will not be returning. Now I'm at this other office and they aren't getting a good review either and I haven't even seen the doctor yet. JOKE. read more

Update: Now that I've exposed their fraudulent activity to my health insurance, Dr. Allen with Total Care Family Practice is trying to bill me for seeing their PA's (that I was forced to see) dating back to 3 1/2 years ago. I've never received any bills or explanation of benefits from Total Care Family Practice before this bill.  If I had an outstanding balance for every visit dating back to 8/23/18, how is that I'm just being billed for it now? How is it that they continued to schedule and treat me with an outstanding balance? They are committing fraud, which is illegal and taking advantage of the fact that I'm a Medicaid patient, which is discrimination. read more

Forgive me for being direct and to the point: I just spent 6 hours in an urgent care due to the inept administration of Total Family Care Practice. It's not the first admin problem I've had with them. This time, when I showed up for my appointment she said I didn't have one. I did. At 1:15pm. As a result the next day (today) I had to go to an urgent care clinic to get well. Spending 6 hours with sick patients. Despite repeated insistence I had this appt scheduled, she refused to make room for me. This put me in a very difficult situation. I needed to get well. Soon. This office hung me out to dry as a long time patient and exposed me to unecessary health risks. All because they don't know how to run an office. I left a detailed voicemail for the office manager requesting an explanation of how this happened. Of course no return call. I'll never go there again. You want to TRUST a doctors office. Not just eh doctors but the staff. How ironic...I just read another review below having the same problem. I see a trend. Being an effective health care provider is more than just the doctors as I stated. read more

Dr. Emily Ho was terrific; she listens attentively and really shows she cares about your health - she doesn't just tell you what she thinks without asking a lot of questions. I am new to the area and haven't had luck finding a good PCP but I'm happy I found Dr. Ho. The staff is typical of a medical office; they are not medical doctors, they are administrative staff and probably overworked. None the less, my wait time was about 30 minutes from check-in. I came prepared with all the forms from their web site, except three, which wasn't part of the new patient forms. There isn't a warm greeting waiting for you, but, I can look past that. I've never been able to get a person on the phone the first few times I've called. The online web portal is a big help, but the prescription refill feature has not worked for me. Either there's an error on the page or there's no way of selecting which doctor to ask for the refill; the search comes up empty. I have shared this with the office and it didn't seem to register. All and all, Dr. Ho gets the stars! read more

I make an appointment for the following week, online. I get a confirmation then I get a "your appointment is rescheduled to...". I take my 87 yo Mother for lab results and they tell me the appointment is for the following week. I say no, I also got a text message today to be there at 11am as the office had rescheduled it. Receptionist calls what I'm guessing is the office manager. She comes up and tells me the appointment is next week. Which is what I preferred but I got a change of appointment email and text. I've never seen an employee work so hard to prove me wrong. Even going so far to start reading my other messages. I say what are you doing? "Oh, I wanted to see if you had any other texts from us." I don't think that's necessary. She insisted it was not their fault. So who is she implicating? So after rearranging my day in a hurry, they turn us away. Horrible way to conduct business. She was really putting effort in trying to prove I was wrong. Had she put that much effort in getting my Mom in, she might be a good office manager. I hope you're reading this, Evan. My Moms been a patient for over ten years. Your manager didn't care if we came back or not. I've worked in dental offices for a good part of my adult years. I would never approach a patient in the manner this person did. "Sorry you're upset, okay then." That was her response to my saying we won't be back on Tuesday. If your office doesn't want our business, I'll look for a different provider. And clearly, you don't want our business. read more

Fantastic, efficient office who really takes care of their patients. Personal, professional and is a fluid process throughout. Quick follow up regarding results and always available in the time of need. Thank you for such amazing care. read more

I came in to an appointment 15 minutes late and asked for an accommodation. The women at the front desk was dismissive and inattentive. She offered a later time, but after being left with a really negative impression by her attitude, I asked her not to rebook. I'm sad to say this FOH staff (an elderly white woman) was so rude, I won't be coming back. The doctors have always been good and helpful, but teamwork really make the dream work. Don't come here!! Bad attitude staff, no bedside manner :-( read more

I have no idea how this place has such bad reviews. Everything was above and beyond when I went. They weren't over booked like every other office I've been to so my appointment was on time with no waiting. I was able to get my initial appointment set up within a couple days. I tried making an appointment with another PCP and they were booked out months and never received a call when I asked to be put on the cancel list. Front desk check in was smooth. When they needed to get approval from my insurance they followed through and called me back when promised. My referral and script was handled immediately with no waiting. I saw both the PA and Dr Allen and they were both great. I did not feel rushed and they really listened to my concerns. Dr Allen was exceptional. He was warm, friendly and willing to sit and thoroughly explain things if I had questions. They also can do bloodwork on site which saved me an additional trip. A+++++ read more

They had the most kindest and caring PAS and front desk people I miss them so much they don't take my insurance anymore tho which sucks