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    Total Home Appliances

    3.0 (2 reviews)
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    Services - Total Home Appliances

    Appliance repair

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    Mr. Appliance of West Augusta

    Mr. Appliance of West Augusta

    (52 reviews)

    I would give them zero stars if I could, just awful. They came out, told me they needed to order a…read morepart and that it was like $180 just for showing up, but that I could apply that to the repair. Then hit me with roughly the price of a new dishwasher to fix it, but I had a million things to do before Masters so I went ahead with it. Told me they would rush and it would be 3-5 days. 2 weeks later, called, texted, nothing, finally get through to someone and the woman you speak with is surly and combative. Asked for a refund since they told me I was still days away, they said no because I signed a contract. Hello I signed a contract because you falsely told me it would be less than a week to fix. Under no circumstances would I use this business.

    I contacted your company on behalf of my elderly parents in the hope of receiving timely and…read moreprofessional support. I do not dispute the $90 service evaluation fee, and Preston did arrive as scheduled for that initial visit. However, over the course of the following month, I encountered repeated difficulties in obtaining clear and timely updates. After the visit, I was informed that a part had been ordered. I later discovered--only after following up myself--that the wrong part had been sent. I was not notified of this issue proactively. I had to call again to learn that the correct part was being reordered. All follow-up communication during this period was initiated by me; no updates were provided without my prompting. At no time was a temporary or rental unit offered to support my parents, who are 86 and 83 years old. As a result, they were left without a functioning appliance for nearly a month. Given these circumstances, I am requesting a full refund for all charges beyond the initial $90 service evaluation fee associated with this invoice.

    Atomic Tech

    Atomic Tech

    (6 reviews)

    Edited Review: Phil the service manager called to clarify issue and addressed it satisfactorily…read more On Feb. 20, 2026 I paid for a service call in which they KNEW the serial number of my model and what parts to bring. I paid for a repair kit in which the dryer kit had a dryer belt but it did NOT fit my dryer. The technician said he would return WITH the right belt at no additional charge. AFTER PAYING, they failed to return or return my calls. I would give them a NEGATIVE 10. They are totally unprofessional.

    Like the other reviewers, I would give this company negative stars if it were an option…read more My home warranty company has assigned Atomic Tech to my work orders on two occasions. The first was in July 2024 for a failed dishwasher. The service repair efforts were so poor that the home warranty company refunded my service deductible, and the dishwasher was ultimately replaced by the warranty company after months -- literally months -- of waiting on Atomic Tech's ordering parts, waiting for parts, waiting to fit into the schedule after parts were received by the Augusta office (that's a two week window every time), only to find "that didn't work either." I did not have a working dishwasher from July to October 2024. OVER THREE MONTHS. The second was in November 2025 for a failed microwave. Atomic Tech was notified of the work order on 11/23, came to the house the first week of December and said the microwave needed a part ordered. After the part was received, they called to put me on the schedule. The earliest return was two weeks away on 12/17. On 12/17, the technician was stopped by the sub-division's guard gate who called to confirm I knew they were coming. The guard gate asked the tech to loop back through the line while they called me. I confirmed the appointment, but the guard gate told me while on the phone they were driving away. She could see them driving away. I called the tech's phone number which I had because he'd texted me for a gate pass on his prior visit. He did not pick up. I called the office immediately, asking they dispatch him back. They said he was already on his way to the next client and could not turn around. REMEMBER, this was all under four minutes' time. They rescheduled me for 12/31. On 12/31, a different tech came to the house, tried attempt #2 with parts, did not get the microwave to work and then removed the microwave and took it with him "back to the shop." This was literally the last time I saw or spoke to an Atomic Tech representative -- either technician or administrator or manager -- until 03/05 when the tech arrived to "drop off" my repaired microwave. FOR OVER TWO MONTHS, ATOMIC TECH NEVER COMMUNICATED WITH ME WHILE HAVING POSSESSION OF MY MICROWAVE. No updates, no scheduling, no anything. NOTHING from them. Atomic Tech ordered four rounds of parts and took over three months to provide a working appliance. They logged with my warranty company that they were scheduling appointments with me, but they NEVER contacted me after 12/17 to schedule an appointment. They never notified me when an appointment was logged. I discovered they had told my warranty company they had an appointment and a completed repair on 02/19 because my warranty company called to ask if I was satisfied with my working microwave. My response was, "What working microwave? I don't even have possession of my microwave." The warranty company was surprised to hear this and called Atomic Tech while I waited on hold. It was the warranty company that secured an actual installation appointment for me on 03/05 and updated their records to show this was an on-going problem. The warranty company refunded by deductible in recognition of the unacceptable experience that I was having with Atomic Tech. AGAIN, OVER THREE MONTHS, and I don't even know what my warranty company has had to pay them. Too much. Whatever it is, it's too much. My experience with this company has been unparalleled when measured by "how much less can we give a damn about customer service and satisfaction." They couldn't care less if they were further incentivized to try. Bottom barrel, rotten stuff here. Don't make yourself sick by working with them.

    Total Home Appliances - homeappliancerepair - Updated May 2026

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