5 years ago, I bought a Navien combi heater unit from them and in those 5 years, I've had them come…read morein 4 times to service the unit. On 3 of those times, they were extremely inefficient and wasted a great deal of time by doing the following: - calling their manager to get instructions on how the unit worked - bringing an instruction manual and spending several hours reading it ( later we found out that this person was a trainee and was learning on the spot ) - during the lengthy maintenance service, we'd peak in on them and noticed they were just sitting there staring blankly at the unit for over 15 minutes!! Like he was praying to the Navien gods or something!! Basically, we got the impression that they would take an inordinate amount of time servicing the unit in order to charge us an excessive amount for an anual maintanence. Each time they visited us, the service cost was around $500. On one occasion they had to do a special descaling process on the unit and that costed $650. We were really suspicious of why a 5 year old unit would require such costly maintenance ( our prior unit was 30 years old and only required servicing 3 times in that time span ), so we called around to other companies in the area and got a quote from them and none of them were quoting us anywhere near the amount the Good Gooys were. Just be very careful when they send over a "specialist" to take a look at your unit. They may be sending you an intern and even when they do send an experienced repairman, they seem to have a minimum service time that they'll spend looking at your unit regardless of the condition the unit is in. Don't be surprised if they charge you $500 to wipe some oil stains off your unit and quote you for 6 hours of work. EDIT: I just added proof that I did in fact purchase a system from The Good Guys as well as an invoice for one of their visits.

We got our air conditioning installed by these guys. The owner came and gave us a quote. We…read morewere going to install air conditioning in 3 rooms. On install day, they told us we couldn't install in one of the rooms because the window was too high to the ceiling and there wouldn't be enough clearance. It was disappointing because we really needed air conditioning in that one room. The install took an entire day. The guys are friendly and professional. I referred a friend and they told my friend I would get a referral bonus but never ended up getting anything so that was disappointing. But I would use these guys again because they sell Mitsubishi air conditioners and do a good job.

Tony, the owner, and Sohrab the furnace installer technician, both gave us exceptional customer…read moreservice. Tony purchased a very reputable brand Carrier gas furnace for us. Sohrab did a very professional and detail-oriented job installing our furnace. We appreciate Sohrab going the extra mile in cleaning up all the work areas after he completed the project.

Called in Tony to request a quote for gas fitting. He and the technician provided good service…read morewhich was competent as well as economical. A review of the old furnace by a technician provided a quote which was very competitive. Tony and his tech coordinated a call to BC Hydro to confirm the double rebate for the specific model, installed a brand new furnace with the installation of ducts. I would recommend Tony and his team anytime. Btw, a really friendly guy.

Did my heating and AC good price fast done correctly New AC installation and new heating.read more

dishonest scammers! avoid at all costs! this company are snake oil salesmen. they do shoddy work,…read moredon't honour their "warranties" and avoid contact. they ignore phone calls and texts. you have to call from other numbers to get them to pick up and they used a steamer tray (a deep roasting pan) to "stop" a leak until it filled up and dripped through my ceiling. This is their craftsmanship. Absolutely deplorable. Will be also filing a complaint with the BBB. only gave them one star because you have to. 0/5

After a terrible experience with a previous high profile company, I completely lucked out and found…read moreHeritage Mountain. Prompt and caring service resolved the problem. Four years later, a new problem arose. I called and it was like it was just yesterday to them, immediate, friendly service. Issue resolved. Another great experience. I can't recommend them enough. Thank you Brad

Brad Johnson is the owner and installer of Heritage Mountain. I recently had a York furnace and…read moreair conditioner unit installed, perfect timing for the summer heat. Brad was always easy to talk to, explained the choices and helped with decisions. He was on site during the installation. I am very happy with the work done and would recommend this company. Very professional.

If you want integrity, dependability, creative solutions and attention to detail: all at reasonable…read morecost, call James for your heating and plumbing needs. My house had three major recurring costly problems (with many attempts by solve them by trades people over the years), and three years ago James not only resolved all of them permanently, he was less expensive! So when I needed a new furnace, I did not hesitate to call James... and again, am delighted. Also helpful is James' willingness to explain and look for options that benefit customers, the environment and your wallet. Michele C.

Accolade Plumbing and Heating came to our house today and we were delighted with their service…read more They took the time to explain issues thoroughly and gave us options to choose from. James came on time and left our home tidy... and he fixed our slow running sink and ensured our furnace and heating system was safe. We appreciated the level of quality and the amount of solutions for air quality and our plumbing issues.

This company is amazing. They just installed a new furnace and we had a small issue and they came…read moreback the next day and fixed everything They are the best and so professional They gave us great pricing and fast install time and didn't leave any mess Great value and great customer service

I was referred to Colin by a hot water tank distributor. I left a message for Colin to call me…read moreback and he did within the couple hours. By the time he called back though, the builder for my new duplex already decided to go ahead with the plumbing work without hiring Colin to do the diagnostic first. However, Colin was VERY nice and knowledgeable on the phone with me answering my questions even though we are not hiring him/paying him for anything. Spent over 10 minutes with me on the phone just going through some potential causes for issues that I am experiencing. Even though we did not end up hiring him for the job, just from that phone experience, I would definitely feel comfortable and recommend him! Thanks Colin, you just earned a customer! :)

Finally! Found a plumbing company I feel I can trust...I needed to replace an integrated kitchen…read moresink with an over countertop one. I was not looking forward to finding a plumbing service as past encounters have often left me feeling disrespected for time and even gouged for labour and 'delivery' of parts. Well, I found Universal Plumbing and Heating online and requested a job. Debbie was very quick to respond and Rob was able to attend the next day and communicated well his ETA. Once here, Rob efficiently completed the job and pointed out some welcome information about the plumbing. I am very happy with the results! And was pleased to pay a FAIR price for the service. Will definitely call on them again!!

We are super impressed with the fast, friendly, reliable, and honest service we received from Rob…read moreand Monica. They were wonderful. Upfront, and easy to work with. Our garburator needed repairing, and after explaining what was wrong, we were advised that we may have to install a new one. We were given quotes beforehand - the hourly rate for repair, and the cost if we needed a new garburator. The technician that helped us was very friendly and honest. We did not need a new garburator, and he helped us fix ours. He also showed us how to check/troubleshoot the garburator ourselves in the future. We would highly recommend Universal Plumbing and Heating, and will definitely use them again!

Jack was AAA in his services and attention to properly installing my central AC! He was honest and…read moreI had a great experience with the work done. The price was fair and I would highly recommend him to any future work that I or any others may need.

Jack is thorough and goes the extra mile to ensure the job is done well. He was able to help me…read morewith a time sensitive installation issue that arose. I will be contacting Jack for all of my future plumbing and heating needs!