5 years ago, I bought a Navien combi heater unit from them and in those 5 years, I've had them come…read morein 4 times to service the unit. On 3 of those times, they were extremely inefficient and wasted a great deal of time by doing the following: - calling their manager to get instructions on how the unit worked - bringing an instruction manual and spending several hours reading it ( later we found out that this person was a trainee and was learning on the spot ) - during the lengthy maintenance service, we'd peak in on them and noticed they were just sitting there staring blankly at the unit for over 15 minutes!! Like he was praying to the Navien gods or something!! Basically, we got the impression that they would take an inordinate amount of time servicing the unit in order to charge us an excessive amount for an anual maintanence. Each time they visited us, the service cost was around $500. On one occasion they had to do a special descaling process on the unit and that costed $650. We were really suspicious of why a 5 year old unit would require such costly maintenance ( our prior unit was 30 years old and only required servicing 3 times in that time span ), so we called around to other companies in the area and got a quote from them and none of them were quoting us anywhere near the amount the Good Gooys were. Just be very careful when they send over a "specialist" to take a look at your unit. They may be sending you an intern and even when they do send an experienced repairman, they seem to have a minimum service time that they'll spend looking at your unit regardless of the condition the unit is in. Don't be surprised if they charge you $500 to wipe some oil stains off your unit and quote you for 6 hours of work. EDIT: I just added proof that I did in fact purchase a system from The Good Guys as well as an invoice for one of their visits.

We got our air conditioning installed by these guys. The owner came and gave us a quote. We…read morewere going to install air conditioning in 3 rooms. On install day, they told us we couldn't install in one of the rooms because the window was too high to the ceiling and there wouldn't be enough clearance. It was disappointing because we really needed air conditioning in that one room. The install took an entire day. The guys are friendly and professional. I referred a friend and they told my friend I would get a referral bonus but never ended up getting anything so that was disappointing. But I would use these guys again because they sell Mitsubishi air conditioners and do a good job.

Finally! Found a plumbing company I feel I can trust...I needed to replace an integrated kitchen…read moresink with an over countertop one. I was not looking forward to finding a plumbing service as past encounters have often left me feeling disrespected for time and even gouged for labour and 'delivery' of parts. Well, I found Universal Plumbing and Heating online and requested a job. Debbie was very quick to respond and Rob was able to attend the next day and communicated well his ETA. Once here, Rob efficiently completed the job and pointed out some welcome information about the plumbing. I am very happy with the results! And was pleased to pay a FAIR price for the service. Will definitely call on them again!!

We are super impressed with the fast, friendly, reliable, and honest service we received from Rob…read moreand Monica. They were wonderful. Upfront, and easy to work with. Our garburator needed repairing, and after explaining what was wrong, we were advised that we may have to install a new one. We were given quotes beforehand - the hourly rate for repair, and the cost if we needed a new garburator. The technician that helped us was very friendly and honest. We did not need a new garburator, and he helped us fix ours. He also showed us how to check/troubleshoot the garburator ourselves in the future. We would highly recommend Universal Plumbing and Heating, and will definitely use them again!

I've used this company in the past for a clogged shower drain and sink issue. I can't emphasize…read moreenough how great the team is all around - customer service, price and service. My #1 go to for plumbing, won't even think about using another company for my plumbing needs. Thanks again!

Called Pioneer Plumbers to come and fix my faucet and unclog the drain in my apartment. They were…read morevery professional and came on time. My kitchen faucet hot water had very low to no pressure. I had the plumber come over to clear the build up in the pipes. He also unclogged the bathroom sink for me. As well, I had him look at my garburator. My garburator had a small crack on the side and it worried me a bit. The plumber said it is just the outside but the inside is still working fine. So there is no need to replace it yet. The plumber was very professional and he did not charge extra to having to come downtown.

If you want integrity, dependability, creative solutions and attention to detail: all at reasonable…read morecost, call James for your heating and plumbing needs. My house had three major recurring costly problems (with many attempts by solve them by trades people over the years), and three years ago James not only resolved all of them permanently, he was less expensive! So when I needed a new furnace, I did not hesitate to call James... and again, am delighted. Also helpful is James' willingness to explain and look for options that benefit customers, the environment and your wallet. Michele C.

Accolade Plumbing and Heating came to our house today and we were delighted with their service…read more They took the time to explain issues thoroughly and gave us options to choose from. James came on time and left our home tidy... and he fixed our slow running sink and ensured our furnace and heating system was safe. We appreciated the level of quality and the amount of solutions for air quality and our plumbing issues.

Jim from Quick Plumbing seemed good when I first called him. He installed a new hot water tank for…read moreme and did a few other small things. However, shortly after, the pilot light went out. When I called he said it was probably "a draft," Rubbish - never had this problem with the old tank. Either the tank was faulty or the installation is. Pilot light goes out at least once a week, sometimes more often. Jim refuses to honour the warranty or his workmanship - won't respond to my calls or emails. Very unprofessional!

I am so happy that I went with Quick Plumbing & Heating for some work I needed done on my bathroom…read more Jim is very friendly and professional, he was right on time for our appointment and worked quickly while doing a beautiful job! Jim accepts checks as well as credit cards, which was very handy, and I don't think you could find a better rate in the city for the quality work he does. I would not only hire him for work in the future when I need it, I would also recommend him highly to friends.

Fantastic service! The team was professional, efficient, and friendly from start to finish. Harmeek…read more& Sam did our installation and they were awesome! They did a good job explaining what an expansion tank can do for my house which I really appreciated. My new water heater works perfectly, and the whole process was stress-free. Highly recommend!

Great company to work with. They installed my water heater about 4 years ago. Just recently we were…read morehaving some issues with the T&P releasing water. They were knowledgable and informative on the phone. Their team was there in a timely manner to install an expansion tank and everything has been working beautifully ever since. Thank you!

This plumber was professional, polite, and genuinely pleasant to deal with. The price felt…read morereasonable for the work completed, and I'm very satisfied with the result. I would definitely recommend him to family and friends.

Communication was great and very responsive, I received a quote for a job around $700 and found…read moreanother company for the same job for $220, so I found it was a bit crazy indeed.

Tony, the owner, and Sohrab the furnace installer technician, both gave us exceptional customer…read moreservice. Tony purchased a very reputable brand Carrier gas furnace for us. Sohrab did a very professional and detail-oriented job installing our furnace. We appreciate Sohrab going the extra mile in cleaning up all the work areas after he completed the project.

Called in Tony to request a quote for gas fitting. He and the technician provided good service…read morewhich was competent as well as economical. A review of the old furnace by a technician provided a quote which was very competitive. Tony and his tech coordinated a call to BC Hydro to confirm the double rebate for the specific model, installed a brand new furnace with the installation of ducts. I would recommend Tony and his team anytime. Btw, a really friendly guy.