Well the Good Guys were Great Guys again. My thermostat went on the fritz, so it was time to give the Good Guys a call. It was also time for my yearly service check on the furnace and heat pump. Wes was the tech that came over. I have had him many times before and we have developed a great rapport with each other always catching up on our families etc. Oh yeah, and his work is excellent as well. This time Wes had Sean with him. Sean is fairly new with the company and is training with Wes. As with Wes he was very courteous and respectful of our home. I think he will be another good one for the Good Guys. I have been a customer with Good Guys for years and they have what they call a club membership which for a small monthly fee you get one service check per year and a substantial discount for any repairs you may need. Being an accountant. I look for value and this is good value for your money. The monthly fee works out to being less than the yearly service fee would be and then you get the discount on top of that. All in all this is great company to deal with. I would highly recommend them. read more

My service call was to replace an electric hot water tank and repair a shower leak and look the hot water slow supply from a couple of taps. He ended up changing out 2 bathroom taps and stoppers and also fixed a toilet leak on top of the original requests. - Neil did a great job going over everything with me and the tenant. He wore his mask and was COVID respectful. He was very kind and patient and thorough with the requested original service call and the additional items that ended up also being added. Had this company quote a couple of years ago on installing an air conditioner unit and HVAC and water heater in a different home - the owner was also thorough and gave us a good price - we ended up using a different company that had a product that worked better for us at the time but Good Guys made such a good impression on me during that call two years ago, that I called them for this job and got continued great service. Thank you Neil and Good Guys Team! read more

I've been fortunate to work with Wes for over 5 years. He repaired an older furnace at my parents' home a couple of times, and he's been performing the annual maintenance of the furnaces and fireplaces at our two homes with the same dedication ever since. Wes is skilled, diligent, and honest. He even reminds me to use my savings coupons when paying. It's truly a relief to work with someone whom I completely trust. I highly recommend Wes for any work or upgrade related to your home heating. And this year I had the pleasure of meeting Shawn (not sure of the spelling). I appreciated his personable approach, curiosity and eagerness to learn and do the work. I'm sure he has a bright future ahead of him. Last but not least, I need to say thank you to Jacqueline and the administrative staff at Good Guys for their kindness and timely communication and scheduling. They are wonderful! read more

I've had a great experience with Good Guys. They finished installing a ductless heat pump for me this week, and everything was very smooth from start to finish. They showed up on time every day (3 days), took their time to do really quality work, and were very conscientious about cleaning up, working around obstacles etc. A lot of contractors I've dealt with expect you to bend over backwards to accommodate their work, but these guys just took care of everything. All the installers (Ryan, Jacob, Sean) were really professional, but also very nice and personable. One of them even played with my lonely cat who was cooped up and lonely. Also, the receptionist (Jacqueline I think) is super nice and helpful. They aren't the cheapest option, but I think it's worth it for the quality. read more

We have been clients of Good Guys Plumbing since September 2011, also signing on for their Club Membership (low monthly fee) where we receive priority service and yearly safety inspections/maintenance included in this fee. We have never been disappointed with the service provided; all their technicians are consummate professionals, although we must admit that Wes is our favourite! The office staff deserves a mention as well as they are personable and super efficient. The few repairs that we have had to have to our boiler system have been fairly priced. They don't try to sell you anything you don't need. We are very impressed with the knowledge and integrity that they all display during their service calls. They are all definitely 'Good Guys.' read more

I had Good Guys Heating Cooling & Plumbing come to my home today to service my air conditioning & heating units which this company installed for me about 9 years ago. Wes came to my house & was very friendly, courteous & knowledgeable. Sean was also very polite & helpful. They wore shoe covers to make sure they kept your carpet clean. They explained any issues that needed to be dealt with, gave me a prompt estimate about how long it would take to get the job done & how the job would be done. Wes answered all my questions & responded to my request for a quote in a timely manner & got back to me promptly about any follow-up work that was required. I agree with the previous customer below who also gave this company a 5 star review. read more

Back in 2004, I was fed up with the work done on my floor heating system by a local plumber and looking for an alternative. I found Allin, now called Good Guys, and a technician came to my house was newly-wed Wes. He was and still is a reliable technician and 14 years since then, he has been the caretaker of our floor heating system. I certainly recommend Wes to anyone although I am a bit afraid of him becoming too busy to take a good care of his two children. read more

My heater was only working intermittently and they came when they were schedule and even called ahead so I could leave work and meet them rather than have me waiting around all afternoon. We are part of the membership program so they were able to do our cleaning and replace the part that had gone defective all on the same visit. It was also good to see the training process happening with an apprentice. thanks read more

We had a heat pump/blower combination installed in 2014 by Good Guys as a gas furnace replacement. Once a year maintenance following the original installation has been done by friendly and professional service technicians (most recently Sean and Myles) who show up when they say they will! Overall, a very positive experience that we can recommend. read more

Annual furnace servicing today....and just met one of the BEST and nicest techs ever! Sean from Good Guys is not only knowledgeable but also scores an A+++ for customer service. Super friendly and personable, provided good advice and technical information, explained exactly what he was doing and why...great company rep! Thanks Sean! read more

I have been a Club member of Good Guys Heating for over 6 years and I have always received excellent, professional service! Today, Wes did our annual servicing for our furnace and AC unit. Wes is a friendly and knowledgeable gentleman. He was very thorough when answering my questions. We have always had quality work done by them! read more

We had a central heat pump installed in our home, replacing the 35-year old gas furnace. The team of Cam, Neil, Joe, and Eddie did a fantastic job -- they were knowledgeable, friendly, tidy, and enthusiastic about their work. Alan helped to guide me to the model that would qualify for all of the rebates. read more

We have been using Good Guys Heating and Plumbing for as long as we've owned our home and always have great quality service. We had our furnace serviced today and Sean gave lots of advice on how to extend the life of the furnace. I would recommend Good Guys to anyone needing quality heating and plumbing. read more

We had our furnace and hot water tank replaced by Good Guys in 2012. They have come annually to inspect and clean our furnace. Allan and all of the service technicians have provided great service. They are friendly and on time. I highly recommend Good Guys. read more

We have had Good Guys looking after our heating system for seven years and are completely satisfied with their professional service and respect for us as costumers. We would highly recommend them for their reliable and annual maintenance. read more

Great service. They installed my heating system and do my yearly maintenance. I could not be more pleased. Wes was here today and after cleaning and testing my system there was no up charge at all. I highly recommend this company read more

We've been a customer for 8 years. I have nothing but good things to say about these guys. Shawn just did an inspection of our furnace explaining in detail everything he was doing. Nice job! Very positive experience. read more

I have been a customer for years and very happy with service. Sean was my tech today and was very good at explaining everything to me. I would highly recommend Good Guys for your Heating and Cooling needs read more