Truesdell, Scott

(6 reviews)

I am an advocate for using local businesses and avoiding large chains and corporations. That was a…read morebig part of the reason, the main reason, that I went with Christianson Plumbing & Heating to fix our gas fireplace. They were also recommended to my wife in a Facebook group when she asked for a recommendation. They also said that they charged no dispatch fee which was excellent news since we live out in the country. The pilot light wasn't working and I am less than qualified to work on a gas-anything. Their man came out on time with no problems. Nice guy. He determined that the issue was the pilot light fixture and they would order a replacement. After they received the pilot light fixture, our issues with Christianson Plumbing & Heating began. Our original appointment for install was placed on November 4th for November 10th between 12:30pm and 1:00pm. We felt this was perfectly reasonable since they were waiting on a part and of course that takes time. The day came and at 8:15 they rescheduled us for November 12th between 2:00pm and 2:30pm. Missing work for a last minute change like that is very frustrating. On the 11th they changed it again with no explanation. This wasn't a big deal as it was just an hour earlier. Then on the 12th, 9 minutes before our scheduled appointment time, they rescheduled us again for the 18th, again no explanation. They proceeded to reschedule us three more times at different times on the 18th. In between these appointments we called, usually with no answer and no calls back, many times. I'll attach the rescheduling texts I received. Their man installed the pilot light fixture on the 18th and both the pilot light and fireplace as a whole worked. Until he left. After he left the fire stopped working but the pilot light was working fine. When we called about it not working again, the reason for failure changed. Now it was two things. The first was that our thermostat couldn't handle our older fireplace. We needed to install a more basic thermostat that isn't programmed but is only tuned to a specific adjustable temperature and is American made. Second was that our fireplace is over 30 years old (it isn't) and is past its life cycle. We decided we did not want to work with them and risk the rescheduling issues again and so we stopped and received our bill. It was over $600. For a still non-working fireplace. Lo and behold they do charge a dispatch fee, one that was especially expensive since we lived in the country. Obviously we were charged for the part and obviously professional labor isn't cheap, but that was too much to pay for what we received. On top of that he left a part off the fireplace that I needed to reinstall myself. It was an easy fix, but still another thing. I went in person and we agreed to reduce the bill by half. I was thankful for that. They also explained that the reason they were rescheduling me without notice was because others heated their houses solely by fireplace and I was less of a priority...my house is also heated solely by fireplace. The reason for the confusion with the dispatching fee was: "I am the dispatcher and I don't get paid a dispatching fee." I ended up installing a thermostat like they recommended by myself. It did not work so I tried one last thing that I was nervous about trying myself out of fear of making things worse. I looked up the wiring diagram and that was when I saw that every-single-wire was in the wrong place. It took me ten minutes to fix and now the fireplace works perfectly fine. I have a hard time constituting a 1-star review but I don't see how I can post a review 2-stars or more. E.

Fantastic people and service. Highly recommend them for any plumbing or HVAC services.read more

Sellers Lock & Key

I just purchased a gun safe through Sellers Lock & Key, Jeff was so knowledgeable and willing to…read morehelp with anything I required. He took time to correspond through email and phone calls to answer any questions I had through the process. He, and his staff, are so friendly and the value added is tremendous, and made my purchase very easy and comfortable.

Platinum Plumbing Solutions

(6 reviews)

I had them fix 2 issues. A leaking toilet, having to remove the damaged floor. A leaking kitchen…read moresink. After the bathroom job the toilet kept leaking and I had to replace the floor yet again (not by them, no longer have an issue since). After the sink job I'll have to replace the floor under the sink because you guessed it, it kept leaking. Also had put air in my lines so it would rattle like hell when you use it. The place has 3 listings on Apple Maps, probably to dodge reviews of this type of work.

This company doesn't know how keep to appointment times or days given. Was understanding for the…read morefirst reschedule but to not have someone show up at 6 hours of waiting from expected arrival is ridiculous

SERVPRO of Austin & Albert Lea

Responded with personal at the door within the hour of calling. Half basement flooded with black…read morewater. Keyrsten stayed with us, talked us through everything and even worked directly with our insurance and plumber, coordinating with each individual entity and relaying it back to us. She will get the job done! Couldn't recommend these guys any more when you're in a pinch. They are the best!

Gary Groh Construction

If you need cement work done, it doesn't get any better than Gary Groh Construction. We had them…read moreput a new driveway in, and we are happy start to finish with the job they did, communication and fair price. Workmanship is excellent.

K & C Electrical

(2 reviews)

K & C came over to fix my furnace- told me he charges by the visit. Stayed down in basement for…read morehours taking the furnace apart. Said he needed to get a part from his truck and left. Came back the next day (to charge another day) and said he needed to order a new part as our furnace wasn't made anymore. I asked how much the part is and he said "here I will call quick" Puts in headphones on his phone so I can't here the other person on the line and claimed the person said it was a $100 part. He brought the part and the furnace worked for 6 days then broke again. I concluded they were a scam and decided to never do business with them again. 2 months later they contacted me asking for their payment- and sent me a bill link on phone text. I told him that I paid him with cash in the parking lot of the Casey's gas station and he gave me a receipt. (That was they way he wanted to be paid). He said "oh I'm sorry that's right I will update my files. 3 days later out of curiosity I clicked on the link he sent me and it went to a private farm owners bill that had all of the farmers personal info on it. Absolutely unorganized, unprofessional and shady business.

K&C is outstanding service. Very efficient and I was happy with their service. I was impressed…read morewith how quick the guy that fixed my furnace was. He was very friendly and even showed me the part that was broken on it after he replaced. I would highly recommend k&c!

Rolling Green Fencing

I got a fence put in last summer. These guys did a great job with my fence. They are prompt at…read moregetting back to you and answering any questions you may have. I was invoiced the full amount and they worked with me to make installments in a short time period. Their work is excellent and their service. Would highly recommend.

Meineke Overhead Doors

Super helpful! Was worried since I ran into my brothers garage while house sitting. Called Tanner…read moreand he quoted me out quickly and answered any questions I had. Although I thought it would be expensive he gave me a fair price and way less than the "big guys". Fixed my brothers garage door quickly! Like nothing happened haha!

Wengerds Construction

(2 reviews)

I absolutely recommend this company for construction needs. We had a handicap ramp put up along…read morewith brand new back door stairs, we are very satisfied with the quality of workand the way things were explained to us so easy to understand. Leon and his crew were very respectful of the way things needed to be done and the efficiency was outstanding!

Leon is wonderful to work with. He cares about his work and takes pride in his integrity! Is free…read moreto discuss the project and asks questions to make sure you are pleased!!

Kelley Plumbing Heating & Cooling