We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

We had a AMAZING experience here. We are new pool owners and clueless to describe us should sum it…read moreup. We started with having our water tested. When the CYA was way off, the staff came out and spent 20 minutes first getting to the bottle of why our numbers were the way they were and then explaining chemical management in detail to us. Our PB never did this. The staff was very friendly and I do appreciate that everyone was still in a mask. The store is well organized and has everything you need to maintain and have fun in a pool. I wish we had more time to spend in there. We were extremely happy and knew exactly how to treat the pool when we left. They have a customer for life here.

The young women who work there are wonderful. You can bring a pool water sample and they are…read moreefficiant and cheerful. However, DO NOT buy a pool heater from them! They will gouge you for money and will take their time to deliver then take their time for repairs.

I've been using Dixon Pool Service for more than 20 years. Always responsive, punctual,…read more knowledgeable, professional, friendly. Highly recommended!

I've been using Dixon Pool Service since 2005. They perform weekly service, maintain the pool and…read moreopen & close for the season. The service they perform is outstanding. They are very responsive to any situation that might arise including last minute pool cleaning for my special events. We have sold our home and it is with regret that I will not be seeing them during the summer as I have for the past 17 years. I cannot say enough about Thom and Thom Jr. and their great staff. I HIGHLY recommend Dixon Pool Service.

I finally got around to having my pool equipment replaced (original for over 25 years). Decided to…read moreuse TPS and got to meet both Brent & Derrick. Motor/pump/filter all replaced and my experience with them both was excellent! Both took the time to answer my questions and explain the equipment details (including winterization procedures). I went into this looking for a simple equipment replacement company and found my pool company moving forward. Strong recommendation to call them!

I am extremely satisfied with Twin Pool and Spa. This is not my first pool service but it is the…read morebest! The service is terrific. If you have a problem, they will come to your house and fix it in a very timely manner. You can also call the office for expert advice. The twins are truly experts on everything related to your pool.

Hired Living Water to design the exterior of my backyard. Greg came over and met with the wife and…read moreI and listened to or vision. After listening to our ideas, he offered many suggestions that we hadn't even considered. Greg was able to craft a product that made us more than happy. Greg's timeliness, attention to detail, and patience is the reason we will be hiring Living Water this spring to reinvent the front yard. Best part is he came in under budget. I highly recommend.

Fantastic company with tremendous care and compassion. Greg is incredibly patient and amazing…read morelistener. His process was beyond amazing. I highly recommend them.

Snowden Pool Services exceeded my expectations. They were extremly knowledgeable and efficient at…read moretheir job. I am new to the pool owning world and was very intimidated until I called Snowden Pools. I called around to multiple companies in my area and they were the only ones that asked me "are you a first time home buyer" and responded with "let me tell you a little about the process of maintaining and opening a pool since you are new to this experience". They took the time to talk to me on the fore front and that is why I chose them. I was able to ask a few questions during the opening process and they kindly answered them all. They even took the time to show me how to clean out my pool filter and labeled all of my pipes for me. I was in good hands and know who I will be calling for future pool needs!

From the owner: $25 OFF 2019 Pre-Paid Pool Closing. $375 w/ Spa $425. Pre-pay by 9/1/19 & pick a date. Must be…read morepre-paid by 9/1/19 to receive $25 off discount. Frederick, MD and Surrounding Area.