Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.

I am fortunate to have my hot tub serviced with Hot Tubs by Autumn for over 10 years! Always a…read morefirst class professional job completed as scheduled with great results! The price is a terrific value for the expertise behind the performance. I highly recommend choosing Hot Tubs by Autumn for your hot tub service.

From the owner: We specialize in providing the at home vacation experience through exceptional spa care and…read moremaintenance. With our services, homeowners have worry-free spa care 365 days a year. Services include: monthly or twice-monthly maintenance visits, drain and clean services, repairs, product replacements, as well as other services by customer request.

We have a Hayward Hydrapure system which requires "bulb replacement". Our previous tech from…read moreanother company went out on disability. We were given the name of Browning Pools and Spas. My initial telephone contact with Karinna was excellent. The bulbs were ordered and the techs arrived "on-time" on the day indicated. Jake and Aaron were a wealth of information. They took their time an educated us on everything we needed to know. It was a pleasure working with them as well as Kodjo and Melissa in the office. Excellent Company!

My experience with Browning Pools went from 5 stars to zero stars during the entire pool building…read moreprocess. I contacted Browning for my pool project and my sales rep was amazing. He came out and measured my yard and was extremely professional. He answered all of our questions and even had one of the owners sit down with us to address any questions he couldn't answer. We even brought up the bad reviews we read online and they had responses for those. Seeing how we wanted a fiberglass pool built by River Pools and Browning was the only company working with them in our area (more on that later) we signed the contract and off we went. The first crew that came to our house were exceptional. This team that dug the hole and put the pool in the yard did a fantastic job. We even bought the guys lunch because of their hard work and skill. At this point we are thrilled that the project is going so well. The concrete and paving crew was also amazing. They did a great job and we were very happy. Now this is when everything takes a complete turn and sugar turns to sh*t..... The landscaping crew was awful. I mean atrocious. They attempted to turn our backyard around the pool into a ski slope. They made zero effort to level things off (which was in the contract) and tried to bury huge chunks of concrete in the yard. I called the project manager and even sent photos and videos of these gentlemen doing this and he did nothing about it. My wife and I had to go outside and literally yell at them to stop doing what they were doing. Our original PM never showed back up to our site. Browning sent another gentleman who flat out told me "as far as we are concerned the project is done." Hot tub still not delivered, pool heater still not delivered but the project is done? I wind up having to contact another company to get our yard in order because of Browning's refusal. More money spent. Wait, it gets worse. Included in the contract was a year of pool cleaning services. The first month of service they send you the A team. The pool looks amazing after each cleaning. After that month here comes the F team. Guys that literally spend 5 minutes at your property and send a report that the pool is clean. I called the service department to complain only to be told "that is the standard time it takes to clean a pool." Frustration is building at this point. Next I get a phone call from service that says "if you want to use us for pool cleaning next summer it will be a $200 fuel charge PER VISIT because you are out of our area." I wasn't out of your area when you wanted six figures from me but now all of a sudden I'm too far to do business with? Lastly, Browning came to winterize the pool after the first season and drilled a hole right through one of the deck jet lines. Did the guy say anything? Absolutely not. We didn't find out until the next summer. I called Browning and told them what happened and I get told they will send a team out to look at it. Two guys alone out and they cannot fix it because it is under the pavers and concrete. They tell me they would let the service manager know and he would call me. I made calls to Browning for a year and even emailed the owner and never received a response. The feature was never fixed and Browning has never contacted me about me about making it right. If you are considering a pool or hot tub project you should not consider using this company.

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I paid for the fucking sauna and hot tub, scheduled a licensed electrician to come out and set it…read moreup, and then they fucking canceled the sauna delivery. So now I have to pay for the fucking electrician to come out twice. They over charge and they fail to deliver!

I've been working with Hydratech for the second year now, and they are superb. What stands out is…read morenot only their workmanship but also their communication. We've had issues with our pool, and they've been willing/able to help in multiple ways. Obviously, they'll come out and do the work (and do a great job), but a pleasant surprise is that often, rather than send someone out and charge a fee to address an issue, Chris would give me a call and walk me through addressing the issue myself. Not only that, he also identifies ways for us to save money on equipment by making smarter choices. I feel more capable of addressing issues with the pool now myself and trust that Hydratech is a good partner for us in managing the pool. Highly recommend.

Very satisfied and pleased!!! After weeks of algae ridden water and nothing seemed to work…read more... Pool so very dark green! HydraTech came out, worked their magic and boom-- the very next day pretty blue! Definitely recommend. Thank you!

We had our pool renovated by Watercrafters after collecting quotes and meeting with three pool…read morecompanies and one general contractor. We also got teferences from neighbors. We chose Watercrafters and they delivered! From initial meeting with the construction lead, to selecting the right materials and colors, through completion and caring for the new surface, everything went well. Their discerning designer was the soul of patience when I struggled to find the right tile, offered dozens and dozens of options until we found the perfect one. The construction lead and crews did great work and kept everything cleaned up. We are completely happy with how our pool looks and feels, both when first finished and now after being used all summer. Yes, we recommend Watercrafters!

only use this company if you want to beg them to service your pool!!! they never have…read moreappointments!!! call and they tell you they can't come our for at least 20 days! who wants to wait that long to have someone lool at it!!

Ive been a loyal Johnson pool owner for 6 years now and use their retail store for supplies…read moreeventhough i live on the Easter Shore!! But thats changing now. Must be new management. The water testing desk was a mess with papers and invoices and business accounting piled up. They were understaffed with only one guy Curtis testing, answering phones and dealing with other customers eventhough I was first. And then he tried to sell me so many extra products that ive been told for years were not needed. He was about to sell me $500 of salt eventhough I told him I just put it in the week before. When I asked him wouldnt the existing salt start to work once it got warm he admitted it but said that I would need chlorine shock and pucks in the meantime. Getting every dime out of me! Not going back.

They are great at getting your service scheduled and completed quickly. However, their prices…read morearen't that great. Don't let them convince you to buy the parts directly from them. I needed an Intellichlor power center replaced and I saw them for $304 on Amazon. I asked Colin why I should buy it from Johnson Pools at $476? He said it would come with a 3 year warranty. I tried for 3 weeks to get them to send me the warranty in writing and when he finally sent it, turns out it's only for 1 year. And you only have 60 days to register your warranty so if they don't get it to you quickly enough, you could lose out on the warranty all together. I wasn't real happy. Spent an extra $172 bucks for a 1 year warranty. Not a good value in my opinion. Don't let them try to up-sell you on their marked up inventory unless you get the warranty in writing ahead of time.

For the last 7 years, Dog Days has been servicing the pool on a home that I rent to tenants…read more Tenants often know little about pools and need extra handholding; thus, the equipment requires extra vigilance on the part of the pool company. Dog Days has done an unbelievably good job of working with the tenants, taking care of the pool, and keeping me informed. Jeff and his team have gone above and beyond in my estimation -- especially with difficult tenants. I can't say enough good things about them: great communication and so easy to work with. They were a lifesaver for me, trying to manage a rental home with a pool, and I recommend them highly.

They came right out, fixed several small problems our old Pool company just couldn't fix, charged…read morereasonable rates. It's now our new pool company!!