Can't thank Will enough for all of his help getting wine delivered to a relative in Naples in time for Christmas! Very helpful, super polite and extremely efficient! Cant wait to visit the store next time we are in town. Thanks again Will!! read more

POOR CUSTOMER SERVICE / MANEGMENT. My wife placed the order for curbside pick up and paid with our credit card. When I drove there as I have for years, the person bringing out the order would not give it to me because my name was not on the order. I HAVE BEEN PICKING UP THE ORDERS FOR YEARS. So I called the store and they were not interested in correcting the problem. You will see from other reviews that the store does not reply to reviews. read more

This place has to be the worst most unfriendly place i have been to. Do not expect the treatment you get on your hometown store. Bad customer service from the manager to the cashiers. read more

I love these places. I wish there was one in Indiana. I spend way too much time looking at the varieties of spirits and wines. It is kind of odd though. The staff who were in the aisles were outgoing and friendly. The people who were running the cash registers were just the opposite. One person was sweeping, and showed no interest in checking me out. The other person was not standing at the register but was doing something closer to the office. Neither one showed any intention of waiting on me. I finally asked which register was open and was told I could go stand at either one. A smile, a pleasant comment, looking at you in your eyes, a simple thank you, would have made all the difference. It was late. It was a Friday. Maybe they were just tired. They were not rude. They just were not pleasant. Like I said, it was odd and not like my previous experiences at other Total Wine stores. read more

Beautiful store, mind boggling variety and polite staff. Beware as the aisles get very crowded with vacationing snowbirds every season. However the fact that this amazing store is consistently OUT OF STOCK of what I come for makes me scratch my head. More often than not, this store is out of Buffalo Trace, Blanton's, W.L. Weller, Stagg... I have been told by staff "It won't be available for months!" Only to go down the street and find it elsewhere. I understand the volume of sales this store must make but the fact that the whole section of every bourbon I'd like to buy is always unavailable keeps me from visiting more often. read more

What an amazing wine education experience thanks to Duarte. We just returned from a trip to Italy and were looking for a specific Super Tuscan to purchase. Sadly, they did not have what we went in for, but with Duarte's knowledge and guidance, we ended up with a case sampling similar wines from different regions. Thanks, Duarte! We thought we were pretty knowledgeable. Turns out we always have much to learn. We will be return customers! read more

T'is a fine place to shop for alcohol! We arrived with an uncommitted attitude, and intent to buy Malbec from Argentina. Although Italy and France command their own sections, Malbec is relegated to its own centrally located aisle, irrespective of the yummy red wines' national origins. What a rock star that grape and its complementary buddies are. We quickly located an attractive bottle. No sooner did it hit the wire sides of our shopping basket than a personable, humorous staffer pointed us to still another choice. Ka-chink. Into the basket it went, too, Our conversation with the employee was interrupted by a distinguished shopper dressed in silk tie, and sporting suspenders over an impeccably starched shirt. He asked for the Malbec, "Prisoner," but was redirected from the Malbecs to the Zinfandel collection by a charming and fully informed clerk. Now I've never trusted anyone who can't trust his own pants to stay up without help, but I urged my friend with me to give the interloper a moment to shop before we would follow him to the mysterious Prisoners. Once alone at the Zinfandel bins, we scoured the labels for the Prisoners. That's when I decided there is a creepy, shadowy Zin cult, evidenced by the creepy, shadowy names on Zin bottles: Prisoner. Time Out. Fugitive. Seven (deadly) Zins. Label artwork similarly intimidated with dark imagery:. Skull & crossbones. An animal carcass with crosses for dead eyes. A DeChirico rip off of a headless man in a topcoat, his hat floating above the air where the man's head should be. We rushed for the cash register, stopping just long enough to cull the single bottles of craft beer. A Chinese beer, and a Stella of storied tradition accompanied us to check out. We didn't look back. But fair warning. Watch out for those Zins. And for Zin lovers. They are the Shades of Gray people who walk among us. read more

Since my Total Wine in Charlotte only covers beer & wine, it's nice to stop into my olde favourite and browse the aisles of everything. The employees here are just as nice, the prices are even lower on a lot of bottles of wine/beer I buy in Charlotte (and they have a few that I can't get in NC so I stock up) and the aisles and aisles have what you're looking for somewhere in them. They offer almost every size imaginable for bottles of liquor, and mixers and snacks to accompany all. The first trip or two can be daunting, but once you figure out where certain items are (and luckily over the years they haven't seemed to move much around) you're good to go. Some days I go in and already know exactly what I need, some days I need to find a wine that will fit a certain occasion and need some serious guidance - either way the staff at TW has me covered (and yes, sometimes they want to help you a little too much). And although the ABCs in the area have increased their craft brew selections over the years, this place is still your best option - and they special order! read more

Never a line to check out. If there is, it's totally a reasonable line of two or three people. Lots of variety. Clean. Helpful staff but not trying to upsell you or anything. Just ask and they will say, "here it is". No complaints. All good things. read more

Wow, what a store. Great selection of wine, liquor and my favorite... beer! The prices are excellent. I like the place mainly for it's huge selection of craft beer. Everything from seasonal selections to local micro-brews to imports. You can mix and match to your hearts content. read more

Beer, wine, and spirits. Really, what else is there to write? Oh, I won't forget the very helpful and friendly staff, the wine tasting, and the slammin' deals on microbrews in the front of the store. I've been around the world there with the wine and beer...and with some staff recommendations, I have never had an experience that didn't leave me smiling. read more

I give them two stars ONlY because they carry a rare Spanish wine. However, when asked several times if I could be helped they don't carry 9 wines I asked them to index. Here is the part that burns my a&$$ - the knuckle head sales person said they carry 8500 different wines. I asked well can U recommend something similar to the ones I asked to look up, now the blank look and I was told to peruse the wines they have descriptions. Btw - total wine: Happy Bankruptcy, you'll never make it in Ca!!! read more

There is a older woman working at the front (shorter blonde/gray hair) that treated an older gentleman with such disrespect it made me nauseous. I briefly spoke with him outside and his feelings were so hurt. While she might've been having a bad day, she completely ruined his and though I have been a regular customer I will be taking my business elsewhere because there's absolutely no excuse for that low level kind of customer service. read more

Their staff is so knowledgeable! They truly know their wines, beers, and liquors! You can never go wrong with a recommendation. This is truly better than clothes shopping! read more

I love Total Wine & More! So far, it's the best spot in Naples that I've found an extensive selection of wines and spirits for any price range. I usually go for a nice red wine - they have all of my favorites - and even when I don't know what to get, their recommendations always point me in the direction of a great bottle. Definitely join Total Discovery, their rewards program, because you'll get coupons sent to your email for 10 to 15 percent off your purchase! It kind of makes me wish I were the type of person to buy wine by the box, because they discount bulk purchases too. I'll stick to buying one to two bottles at a time for now though. read more

This location provides first-rate customer service! Let me explain. I was in Naples attending a work-related leadership conference. I host a rather large reception and needed to purchase spirits, wine and beer. I had a limited budget, and I had no idea what would be a healthy mix of liquor for this gathering. Not only did they provide someone to assist me with determining what to purchase for a successful party, but they also granted me any and all available discounts during check-out! What's even more amazing is I could return any unopened bottles - no questions asked - after the reception was over. You rarely see this level of customer care anymore. Thank you to Erika, Store Manager, for taking great care of me; you're awesome! I HIGHLY recommend this establishment for your liquor needs. read more

Hands down our favorite place for wine and spirits! During our time here in August, we had the pleasure of dealing with Store Manager, Erica Gillis. Not only is she a lovely lady, but professional and highly informative. She made recommendations for a Pinot Noir, Sauvignon Blanc and Prosecco and we walked away with several cases along with a few bottles of B&B. Total Wine is not only a fun experience but educational with the staff being well versed as far as any questions that you may have. We also sampled various wines while there. Overall, a great experience ~ would highly recommend a visit!! read more

Cheapest place to buy wines and spirits in the area. Huge selection again largest store in Long Island. Friendly service, tastings galore. Toughest part is store navigation . Wines are in alpha order unless they are French German Spanish or Portuguese (which have their own sections). This forces you to go down the rows which is really fun. Nice attentive staff. Great place!!! read more

Love this place... Pretty much anything you might want to drink. Great selection of craft beers and wines, along with any other alcohol you drink. Prices in all ranges. They also have a point system I purchases for discounts. read more

Wow; what a store. So many wines to choose from and at great prices. They also have spirits and beer (Oomegang from Cooperstown, NY!!) and glasses, etc. I bought 7 bottles of red to accompany me on my trip home to OH. Total Wine is a fond memory of my time spent in Naples. read more

Wanted some craft beers in Naples, because they are so hard to find here, and this place was recommended. Unfortunately when I got home I realized some of my beers had a best by date that was over a year old. read more

Fantastic store! We went in looking for a bottle of wine and came out with 2 bottles of wine and a scotch. They are very good at recommending without being pushy, and what they do recommend is not based on price or trying to get rid of stock. If you give them a price range, they stick with it and still give you a great option. Time and time again, we have purchased on blind faith, and we are always very pleased with our selections. My husband is starting to get into scotch and the alcohol gods had us run into David, the most passionate and knowledgeable scotch drinkers I've ever met. He even teaches classes there! For myself, I wanted a bottle of red wine (which I have never liked, but the antioxidants are beneficial for me) and they actually helped me find a low-alcohol wine that has slight effervescence and is sweet -- SO YUMMY! We'll make this our go-to store for sure. :) read more

It is a great place to shop for wine and alcohol but the service is really poor. They have a attitude as you walk in and as you check out. It is not a fun place to shop but it is very convenient and good prices. read more

Such a shame we love this place. The only reason We stopped going there is because of their mascot. And I am being sarcastic but after many people have called in about the Charlatan pan handler who is their constant greeter it got to become too uncomfortable. The woman stands outside " allegedly " pregnant with a small child begging for money. She is clean and also has a new outfit on every day as does this poor kid. We have seen her drive away in her nice van and spend money in the store. Many people of Naples have asked for this so called homeless woman to be removed but Total wine and more doesn't care and the community has asked to have her removed as she is clearly not desperate by any means. We have to go elsewhere because moving to Paradise Naples, this is not what Naples represents. I have been supporting our Veterans and homeless Vets from Maine to Colorado and my husband is a vet. I am from Philadelphia where I helped many homeless and this woman is a thief and a stain on our community and so we will be supporting other businesses that do not support fraud. read more

Huge warehouse type store with a great selection. They train their staff well, perhaps too well for they try to switch you to the house brands. Probably more margin on those. All in all, the best selection in Naples -- by a long shot. read more

I find the staff at this store extremely knowledgeable and helpful when needed. I enjoy going in and getting an impromptu wine tasting and education. I love the depth of the selection. Just an overall great experience. read more

I love the wine and they have all licquor imaginable, but the service is lacking. In the last 2 weeks I have been there twice and found a few of the employees simply ignoring requests for assistance, and just be down right rude. I was there yesterday trying to find a specif Rum, I asked for help from someone, that called someone else to assist because they worked in the wine area and could not help. I waited for about 5 minutes and no one came. Two employees walked by talking to one another and I asked for help, and they simply walked by me without so much as saying a word. Since the alcohol pretty much sells itself and they have absolutely no competion in Naples they can be lacking in service and I guess it doesn't affect sales. I will not go back there. I will order online but not from Total Wine & More. read more

You can seriously find anything and everything here! It's fun to just wander around and pick out wines or beers at random, but if you are looking for something in particular, it's usually pretty easy to find. They also have samples often and even offer classes and special tastings at certain times. Prices are pretty good as well! read more

One of the best selections for a roll-your-own-12-pack of craft beer I've ever seen; basically both sides of a supermarket aisle lined with 12oz beer options. Wine and liquor options seemed good, but the real treasure was the craft beer selection. Coming from Colorado as a craft beer fan, it was great to be able to pick and choose from a host of options that are not distributed in the Mountain West. read more

I really want to give a nice review as the inventory selection appears extensive, location and hours convenient. But it unfortunately fails. I've found almost every time I see a wine online I want it is never available once I get to the store less than an hour later. Customer service agrees they should have it in stock but then the staff never can find. Then (the staff) try to steer you to other wines (presumably higher margins) to try instead. If we do magically find it, the quantity is low on the shelf. I've checked back a day or two later and more bottles reappear in stock. Just in time inventory management or a holdback? I know about their business model so the above shouldn't be a surprise. But the bait and switch is tiring if you know what you want. Another surprise is when you get to the cashier, you often get someone seemingly used to working behind bullet proof glass -- a total disconnect when you are spending $50+/bottle. Publix cashiers are tiers above. For those who remember Haskell's, treasure those memories of how good a wine store buying experience can be. It isn't here as much as I want it to be. read more

So I asked an sales person about Spanish or Australian Grenache something like Alto Moncayo and he first led me to French Rhône which some do have Grenache but are generally blends. I explained again that I was looking for a Grenache not a blend and again asked for a Spanish or Australian Grenache as he went in to explain that Australia blends Grenache as GSM blends. I explained to this sales person that I had a very good idea of what I wanted and that even in Australia there are companies like Clarendon Hills that make excellent single vineyard Grenache. When I finally got him to lead me to the Spanish section he explained that he wasn't sure he had any 100% grenaches and that it may only be 75% grenache. When I pointed out 3 different grenache wines in his Spanish section and explained to him who the wine makers were and there wine making practices. He kept trying to steer me to blended Grenache wines when I was very specific about what I was looking for! He kept giving me information I knew was absolutely wrong! Buyer know your product! They do not!!!! read more

I was there for beer. They have a great selection of micro brews. They went out of their way to look for the Oberon that I was craving. Great prices and great selection, friendly staff. read more

I had to order multiple cases of wine for an event. Eric Dube, Assistant Manager, guided me to an excellent selection and kept it in the price range I gave him. His follow up and handling of the order were outstanding. My earlier experiences at Total Wine suggested to me that the management and some of the staff should attend "how to be customer friendly" school. Eric changed that perception. read more

Staff in the shelves were all very friendly and helpful. Lady at customer service was beyond rude. I wanted to ask about their rewards program but she was too busy talking to a friend who had stopped by the store. She told me to ask the cashier when I checked out and went back to her conversation. Signs in aisles say 10% discount on 12 bottles of wine. We had 24 in our cart but didn't get the discount because they were not "winery direct" wines and something about the last digit of the price. At any rate we spent over $700 and the rewards program awarded us $5! Which must be used in 90 days. They have a good selection but I won't go back. I feel like the signs are bait and switch and I would rather pay more and deal with people who are nice instead of rude. read more

I'm giving them five stars because of the hours- always the latest-opened liquor store open in town hands down. The service is ok-kind of hit and miss. An awe-inspiring selection of craft beers and spirits. Look them up- if they're not open, trust me, not other liquor store in Naples is. read more

The selection is great, but they have the most miserable cashiers I've ever encountered. Horrible customer service. I hate shopping there.

Great service, selections and prices. Great, great and great! A very knowledgeable staff that is always willing to help and offer suggestions no matter your style or budget. read more

The ONLY place to go in Naples! Second to none in service and price ! I love the store, and the people. Been a customer for years....NEVER had a bad experience! PS...Not affiliated with anyone at the store...AND...I'm completely sober! read more

Very big selection however their cooler was down so pretty much everything in the store was warm .. Other than that they have excellent customer service and were even offering to exchange it if the taste was off... read more

Great selection of beer, wine and liquor. A wine lover could spend the day browsing but therein lies the problem - the wine consultants won't leave you alone. Just telling them you're browsing isn't enough...they'll still hover and weigh in with their recommendations. Maybe it's a fine line between being helpful and being pushy but I think they're a good two steps over that line. Prices are high compared to my local store (Rapid in Stoneham MA) but seem to be in line with the main comp in Naples, ABC. read more