I had to change at the last minute a delivery time. Customer service agent changed it and also refunded the delivery charge since I spent $430.00 on the order. The delivery gal rocks! She hauled 4 cases of rum from her car to my doorstep before she rang the doorbell. So thank you customer service and delivery. Maria read more

Enjoyed the wine tasting. Found a good deal on a bourbon I was looking for. Very pleasant store. I will go again if I am in the area.

I always enjoy when I'm in a town where they have a Total Wine & More. Where I live the nearest one is 60 miles away!! Lots of stuff to look at. I really just like browsing around the store. Found a few things I wanted to buy. The staff is great. Jeremy made sure we found what we needed. Prices are great. Thanks read more

Terrible place to buy beer. Seemed like a good selection but everything just sits on the shelf for years. Bought a case of stone IPA and when I got home and opened one it tasted terrible. Date on the bottom of the cans wat 14 months old. read more

I'm from out of town and I don't have a total wine where I'm from and I was very excited to go to this one. I wanted to purchase something but was told that I wouldn't be able to because my girlfriend didn't have ID after she was trying to buy CHEESE (both of us are over 21). I understand the ID policy but I'd imagine it's hard to do business when you run your store like you're some military general. Stick to BevMo read more

In all the Total Wine & More locations that I have visited, I have never seen one stock their bottles sideways on the shelves. This appears to be to conserve space, however there is no rhyme or reason. Some aisles its the unlocked high end items and in other aisles its the cheaper items. With such a large selection, this method can be very discouraging for a newer shopper and the potential extra handling of the bottles just to see what you are looking at presents increased risk of lost product by breakage. I watched a handful of customer leave because they couldn't find something, didn't seem to want to ask the staff (which seemed very helpful) and literally walked right passed what they were looking for but the bottles were turned sideways. read more

Oookaay, this was my first visit here. I was a kid in a candy store not having enough time to look at everything they offered. We specifically went in to pick up a jug of fireball for my friend. From my understanding $19.99 was more than fair, this is their everyday price. We checked to see if they carried Duvel. Yes they do they do and from what I remember the price was not competitive. Carlos help us out and was very helpful. I did have other questions about sours and smoothies and the other staff (I don't recall their names) were all eager to help. I wasn't able to wander around due to time so we will be back I'm interested in tasting. They do have this really cool water chilling beverage thing at the front of the store so as you leave you can put your beverage inside of this water and within minutes you'll have a chilled beverage!!! It works! I give 5 across because they had a really nice staff, the location is in a shopping center. Due to the holidays that's why there's a little more action going on but it's a good location. In the summertime or spring you could grab some cheese some wine and right behind this building is the beach. You can go sit on the beach and enjoy a sunset or whatever but it's got a nice location. Prices can vary. read more

Total Wine & More - I'm in a candy store !! - Beer, Wine & Spirits Near Me - Sand City, California

Contradictory Id policies. Other liquor stores (BevMo) are more friendly towards their clients. First and last time visiting this scummy store. Cashier was an old Asian lady super rude and incompetent along with the manager present in the store as well. Bottom line miserable workers and lacking in customer service. read more

I was a Grand Reserve member for multiple years (requires spending at least 2,500 dollars a year) and shopped at this location from the opening day until about six months ago. The combination of repeatedly not receiving anything in their "Rare Bottle Lottery" except for overpriced Blanton's, poor customer service experiences and an overall increase in their prices has led to this poor review. Overall, this store could be better and perhaps over time they will do more and earn my business again. I see multiple one star reviews and no response from the store, so I'm guessing that they don't care about customers. Please do better Sand City TW! read more

I am a big fan of that store, the variety I great, prices from low to very expensive, but the employees are very open to your wishes and needs. Melissa does an extremely good job! She always remember us and our conversations. read more

Recently visited this location for the first time and I can't wait to return! They have a great selection of wines, beer, and spirits that were organized very well. For example, I love how the Bordeaux section was organized by left bank and right bank. Little things like that make this store great! Staff were very friendly and very eager to help. One of them even gave a great recommendation for a peated Scotch, which was amazingly priced! Great store, great staff, so happy to have a Total Wine in the area! read more

I thought I knew what I needed but after wandering around for 10 minuets while declining any help like my boyfriend on a road trip, I finally gave in and stopped Nicole to ask where my bottles could be found. She was very personable and funny which I appreciated after I injured my ego. Helped me find everything in a jiffy, even though she was just about to clock out. read more

The employees here were very helpful and nice. They have a great selection of wine, beer and liquor as well.

If y'all are brown stay far away from this place... Lady acts like she owns the store a lil short one with bob, glasses, didnt want to sell alcohol to a 31 year old with an DMV issued ID. Girl you can see the grays coming out of my head. All parties purchasing alcohol provided Identification and was denied the ability to purchase alcohol. Worst service I've ever experienced in this store . read more

if you're a person of color do not go in here. I went in today to purchase alcohol for myself and brought my son inside with me and they assumed he was drinking with me and didn't let me purchase alcohol, they refused to service me even though i'm 31 years old. this is absolutely ridiculous to refuse service when I have an ID available. I don't know if they had an issue because I'm mexican but this is crazy. read more

Great array of wines and other options. The prices are reasonable compared to similar stores. Clean and staff are friendly. read more

Total Wine & More - Outside - Beer, Wine & Spirits Near Me - Sand City, California

Great selection of wine but I go there for bourbon whiskey. Knowledgeable staff always very helpful. Rewards program gram for repeat buyers.

Literally the worst customer service. It felt like I was bothering them when I asked a question. The manager was there but it seemed like he really didn't care at all. Just go to BevMo they have better deals read more

I made an online purchase and picked up in store. The employee came fairly soon after I rang the little bell. He wasn't the friendliest but he was civil. Everything was put in the bag for me and I went home. Once I got to the house I noticed the bag was wet. One of the bottles had been opened and leaked all over my car. I called the store and they just gave me a curt "sorry " I reached out online to customer service and it said someone would call me but no one ever did. read more

The selection is above anything I've imagined. Most of the employees (we're all human) were courteous and accommodating. One thing that hugely turned me off was how Jan was treating other employees. I understand quite well that having an advanced position with a company comes with more responsibilities, but that isn't a free pass to treat others like peons. It was highly disgusting. This phenomenon amongst middle management is confusing because your actions directly affect your workforce. When you treat them poorly, they show up late, call out, or quit. This only leads to a harder workday for everyone else and a more poor experience for customers. Get that lady some training read more

I really love this business. The employees are so Helpful and very friendly. I will continue to Shop here. Just a great place read more

I wanted to update my review because I didn't want to leave such a harsh judgment of the entire Sand City store when many of the employees I've met there are excellent at their jobs, just a few are representing the entire store with their terrible customer service. I've waited over a month now and I've not heard a word directly from anyone at Total Wines & More. I've called several times and left the company representatives with all of my contact information and I've yet to hear from anyone. Even though I've tried to resolve this situation and change my review, I'm going to let it go now. They have such an awesome selection of every liquor you can imagine and I've always wondered what the word "More" stood for in their name, it must be more hard liquor. Well anyway, I know for sure it doesn't mean more customer service. Get it ! read more

Visiting from the UK to purchase some bourbon to take back home. Amazing customer service and super friendly, couldn't do enough to provide recommendations and make sure we got what we wanted. Thank you! read more

Grace the store manager. Is extremely rude, along with her staff. She does not realize she is in a position that deals with the public on a daily basis, and her management staff follows her lead rude. Total wine is only 5 minutes from my house, and bevmo is 20 minutes away, and I will tell everyone to go to bevmo. I think it's time to evaluate the management staff. I have been in retail for 40 years, and every customer that comes through my door is my boss . GRACE NEEDS TO LEARN THAT! read more

Went there to find a few white wines to sample. The nice clerk suggested one and I chose 3 more. Turned out her choice was far superior to the ones I chose! Went back and bought a case. I have an injured arm so one of the employees loaded it into my car. Super friendly and accommodating! read more

This is a blessing that they opened a store in Sand City. Inventory is legit and the staff has been helpful. All these employees from what they have said are new to the company but they are knowledgeable and I loved that instead of pointing and telling me where it was at they walked over and showed me which I loved. I feel like some of the reviews that have been harsh as this store has not even been open for less than a month. Will continue to visit as there inventory is probably the best in the area! If you are even thinking of going to grab something, just go you won't regret it! read more

My prayers have been answered! A Total Wine close to me. No more trips to San Jose for the good stuff! As most TW's do, this one shares a parking lot with Costco. You can't beat the selection and prices here. The store had their grand opening and will need to work out a few kinks, but all in all it was a pleasant shopping experience. It was a bit surprising no one greeted me or asked if I needed help as I wandered around, seemed like plenty of staff there. They were happy to help when I asked for them to look up stock on something. Now if they can only stock 8 year El Dorado rum rather than or in addition to the 5 year, I'll be a happy camper. I'll definitely be back to shop here again. I noticed their phone message says they are not open yet when calling to check before I went down there, but they are definitely open and ready for business. Cheers! read more

The management in this particular store has much to learn about customer service. They have created rules for this location in particular that do not exist company-wide. While visiting this location and showing the business offerings to others in my family who have never been to any Total Wine locations, we were rudely handled at the checkout. They attempted to card an individual in our group that was not purchasing anything, let alone alcoholic beverages. We made it clear that person was with us and all purchasing was being handled by those of legal age (21). The manager kept saying that the company has mandated the review of everyone that enters the store and that no one under the age of 21 is permitted. They were hesitant to allow a legal age person to purchase to make a purchase because someone in our group was under age. Mind you, we are well into our middle age and I clarified the under age person was with me, and I was permitted to make my purchase. If you don't want under age folks coming in with their parents/guardians, then I suggest you card individuals upon entry. Note: This is NOT a company wide rule as I verified. Minors may not make alcoholic purchases (obviously), but accompanied minors are permitted in stores. You really caused an unnecessary and embarrassing scene. DO BETTER! read more

Was in line and a customer was talking trash to a cashier and the manager came over and treated the guy like he was a god, but was so in the wrong. I get customer service, but there is a line. Highly disappointed! read more

Store does me absolutely no good if they don't even deliver into Monterey. Looks like I'll be continuing to go to BevMo

Stupid place. Needing to show proof of ID when I have entered before and was not ID. Stating that the place is like entering a "bar". Please other places aslong as the person purchasing of legal age beverages can be sold! If it is like thay then ID at the DOOR! read more

I will not give any rating to this business, the employees are very rude and give me a brake you have to be 21 just to buy water, i was going in to buy a one hundred dollar gift card, well I'm going to cork and bottle to get my gift card, I will NEVER go back to this business, I hope people will read this and they will experience the rude treatment for them self, good lucky! read more

Opened online account this week. Lemoncello not available. Prices on good wines such as Hahn Chardonnay are more expensive than Safeway. Attempted to use printed discount coupon, code 6211, from local newspaper ad for online order and not accepted after 4 tries. May be useful for some but price difference, complexity of online ordering and distance from Monterey/Carmel does not warrant changing from locals such as BevMo, Safeway etc. read more

Top notch customer service and excellent selection! I accidentally dropped the bottle I just purchased and they replaced it.

I absolutely love that they finally opened a store here in the area. Friendly staff and clean store, however I did take off 1 star because they don't have all the Vanderpump wines available for purchase but I will definitely be a returning customer. read more

My recent customer Seevice call with Mgr Grace - was excellent. When in area again I will definitely stop by and be a patron of this location. Grace was kind, helpful and empathetic - thank you Grace read more

Regular customer and I never experienced anything like today. They never ask for ID when I walked in buying some items and when to pay the lady that always help as out ask for phone number and I was entering ask for ID I said hold on I am entering my number and them ask my husband and we where like for what since his not the one paying I was and ask for the manager and said oh if you guys are together then we should of not ask for ID so what is it if that was the case you should have a employee or a manager checking ID when they walked in. Yes we may look under 30 but you say one thing and say something different when ask for a manager read more

I'll give the 1 star for a clean appearance. Have gone here twice and will not go back. Incredibly rude staff from management down. Don't dare ask them a question because you'll be an inconvenience and they act as if it's the dumbest question they've ever heard. Take your business elsewhere, BevMo in Carmel is a great. read more