All I can say is loyalty and the amount of money you spend get you absolutely nowhere. Your loyalty should be worth more than $25 but profit means more than a loyal customer who spends money every single day. I'm so mad that I can't possibly recommend this place to anyone. Filled out a loyalty card worth 25 bucks. There is no Transparency when it comes to the rewards program. You can't get 25 dollars off a product because the owner said he'd lose money but he can give me 25 dollars in other products for free. Am I missing something here? No matter what you'll lose the 25 dollars be it the 25 dollars in free stuff or 25 dollars off a single product? What am I missing??? You are still out 25 dollars!! Instead of just honoring it this one time since there was confusion the owner doubled down. People there are 100 other smoke shops within a mile. This dude just lost a loyal customer because apparently getting 25 dollars off a product will make him lose money and those are his words. F this place, f the owner. I mean I started coming in before he even had employees and you know what I got in return. The middle finger. This makes no sense and I hope this dude figures it out before he doesn't have any loyal customers left. Just to end this on another note. I'm not the first one, I've met other disgruntled customers leaving the place as I walked in. read more