During recent visit at this location, my small group of friends came in to buy an assortment of drinks for a get together and we were honestly just surprised by the experience. After spending almost 25- 30 mins shopping; without any greetings or help from staff; we went to check out. We were all paying separately and the cashier refused to check out because one person in our group didn't have her ID on her person. She went to the car to get the ID but while she was gone the woman who I think was the manager came to assist the cashier. She tried to whisper "I don't think they're understanding". In a very rude and passive aggressive tone. My friend and I, with IDs in hand, were very confused about the comment because every one was very clear. The manager lady then proceeded to tell us they would not be able to sell any of us liquor. We then understood what was happening and decided to postpone the purchase and return another time. We returned all of 20 mins later to try again hopefully getting a cashier that was not discriminatory towards younger people. We checked out with one of the cashier involved previously so we were then forced to talk about the situation that had just happened after hoping to put it behind us. He then continuously apologized for the inconvenience and tried to make ridiculous reasons to excuse the actions of the manager. We understand that younger high school age kids lie all the time but we do not look underage nor do we dress a way that would give any reason for concern. We are frequent shoppers at total wine. What is the difference between a adult couple purchasing liquor with their teenage child(12-17) ? Which I'm sure happens all of the time at any location. I do not plan on returning. read more

I shop at BevMo once a month or so, give or take. Decided to swing by the nearby Total Wine based on reliable reviews claiming better prices here. They have undoubtedly a great selection, and prices are comprable. (though jury is still out on wether its "better") This review is based on what I would expect for someone who did not know what they were looking for. Though I can navigate a store like this fairly comfortably, others might not. I walked around casually in this store for close to an hour (had a lot of time to kill) soaking in the sights. It's a Monday afternoon, about 3pm and not one of the 12 or so employees that I passed by asked if i needed any help, or even said hello for that matter. One of the employees I even passed by 2 or 3 times, as he casually perused his own bottles while on a very engaging personal call wandering through the aisles as well. I did see one salesman actually working, but maybe in a he was "working them" kind of sense. He was with a younger couple of college kids looking into exploring the world of wine, and looking for a great value. Couldn't help but overhear him trying to convince them that the $58. Spanish Riserva, was such a great deal for the money. Hmn...maybe it is...and how many times can we skin a sheep? You might get those two this once but good luck on seeing those two again my friend. I also couldn't help but notice a pretty bottle of 2004 Chateau Petrus ($1999.00) sitting in a case, standing upright under a direct light. Ooooh pretty, thats what a 2k bottle of wine looks like. Oooh pretty, thats what a 2k bottle of wine with the dried out cork, due to improper storing techniques, and a direct light focused 6 inches away looks like. Now, this is just one mans thoughts, but...you know what? a $2000, bottle of wine is not exactly an impulse buy, Im not going to see your Petrus hanging out in your display of surrogate manhood, and say oh hey...I think im going to get me a kitkat, and I'll take that Petrus on the shelf too. I'm pretty sure if someone wants a bottle of Petrus, they'll ask for it, and much prefer to find it tucked away and stored properly. I sure hope that was a dummy bottle up there...but I dont think that was the case. Out I go, nearly an hour of wandering, no customer- staff interaction...one of them almost shoulder checking me on the way out the door. Did I need help with anything? No, not really but I am terribly unimpressed that noone bothered to ask if I did. You guys get a 2 for now, oh and take your personal calls in the back please ..seriously, what are you, 16 on the late night shift at Mc-D's? read more

Why Total Wine is better than Bevmo : 1) Bevmo does not like you to get joy from being able to pick from rows and rows of single beers so you can build your own special pack 2) organization 3) About every beer you can buy in a 6 pack you can find on the "single" shelves as well. Wait did i already state this? I love me a good beer tasting and Total Wine lets me go bananas with my choices. Love you TW&M ! read more

My husband and I shop at Total Wine and More for all of our wine and spirits. We've normally had good experiences with the customer service. However, yesterday (12/1/18) we were in line paying for our purchases and had the WORST customer service I have encountered in a long time!!! Alajandra was the cashier and had the WORST attitude I've ever seen. No greeting of "did you find everything okay?" or any kind of greeting whatsoever. She missed half of our items and didn't ring them up. We politely mentioned we had more and she gave the worst attitude because she had to go back into the system and add the other 2 items.... like it was a total inconvenience for her to add these items she forgot?? We then had to ask if we could have our items in bags as she didn't bag half of our alcohol. Once again, we were met with attitude from Alajandra as it was a total inconvenience for her to bag our items. I specifically made sure to catch her name tag as I was baffled and appalled by her lack of customer service. We enjoy the store and it has many different options to choose from. However, this is the kind of service that will keep us shopping elsewhere for our wine and spirits. read more

Great store. Great staff. Keith helped us choose some excellent wines. Loved them. Great experience.

So about 2 months ago I had my first success at escaping Costco for under $100 per trip, even when I went for just some toilet paper. Finally thinking I had managed to control my spending consistently I relaxed a bit. The problem was I had just begun to realize the beauty that is Total Wine around the same time. Now instead of having a problem where I can't escape Costco without spending more than I planned it's Total Wine that is the direct enemy of my bank account. Half my problem is that I'm not just a beer guy or a vodka guy or a rum guy or a bourbon guy, I'm a good alcohol guy and that means I roam the store looking for good things. I don't just go for a 6-Pack and leave with a 6-Pack i get a 6-pack, 3 craft bombers, and a bottle of bourbon and thoughts of that aged rum dancing in my head. for instance I went to pick up a single bottle of a special release beer the other day (Firestone Walker Double DBA) and was only going to get that bottle....yeah by the time I was done I needed a wine bottle case to fit all the beer I walked out with. The staff is friendly and can come up with some good recommendations, to whomever told me about the Pikes Peak Porter thank you, and the prices are generally pretty low. Their regular prices on some bottles of things are lower than others sale prices. read more

So much beer so little time. Sure it's mostly a wine store but they have a huge beer selection. It is also cheeper than the grocery store. Enough to make it worth the trip. Plus they have even more beer than the store. Even the old favorites are cheeper. Some stuff you can't find anywhere else. You probably won't try everything but it's nice to know it's there. The staff is nice and helpful. The check out line moves pretty good and major bonus is no screaming kids. read more

Wow! This Total Wine store is huge! Everything you can find in any type of spirit. Just name your poison. =) This particular location was quite busy! (Then again, we went on a Friday night) The staff is super friendly, and check out was super quick. All aisles are organized and clearly marked so you can find what you're looking for. The prices are very good (the best ones around for liquor) and all depends on what you're buying of course. But you'll definitely find what you're looking for here! You may even find something new that you'd like to try! read more

What can you say about a place that has every variety of alcohol, a helpful and knowledgeable staff, and holds tastings every weekend? Nothing. There are no words. But because I am so enamored with this establishment, I will say this. it is my favorite store of any kind, bar none. I visit it every other week or so and constantly find new beverages that entice me. The staff goes out of their way to help you find what you want, or find something you didn't even know you liked. Prices are reasonable, and many wines come with descriptions posted nearby. And no, it isn't just wine. It is all manner of adult libation. Everything from fine tequilas to whiskeys to sake can be found under this roof. If you are looking to learn more about various drinks, come in on weekends and enjoy samples of wine and liquor. If you really want to learn more, Total Wine offers classes that focus on different wines, depending on your interest. If you prefer to learn on your own, come in and pick up a free copy of the Total Wine Guide to Wine, a terrific primer that goes through every conceivable winemking region and discusses what they make and howbthey make it. It is a terrific guide for folks at all level of wine knowledge. I could go on and on, but that would spoil the fun. This is one of those places you need to see for yourself. See you there! read more

For a one stop booze stop this is it... They have the best prices I have seen anywhere and the prices never change it's like a sale all the time. Huge selection of craft beer the cool thing is you can buy any of them in just a single bottle to see if you like it not end up with a 6 pack that you really have to fight it to drink it down... They really support the local breweries as well tons of beers from all around Arizona. Always friendly staff just an all-around nice place. read more

Thanks to Sara V. I learned about Total Wine & More through her and when i heard they were opening up locations in Phoenix, I was excited. Anywho, 6 visits later, I can honestly say I'm a fan of total wine and moreso than BevMo. I love that there's a wide selection of wines from all over. My favorites are Riesling, Moscato, Rose, Pinot Noirs and sparkling wines. Yes, I love the sweet kinds. Anywho, my most recent visit, had me buying two kinds of Rieslings both recommended, a Bree and the other one a German Riesling. I recently had Moscato the night before and loved, it was sweet like apple cider and very flavor, with it's apple and peach undertones...simply delish! The Bug Juice Moscato was YUM and elegant. I totally enjoy the selection not just for wines but for beers as well. I like that I can by some hoegardaan for cheap and I like the wine tastings going on. The staff's helpful and overall I like the layout and the prices! read more

To start, Total Wine & More is like an adult's candyland. The selection is overwhelming and the prices are very reasonable. We walked in and stumbled upon Dan. He knows his stuff! He led us to a very smooth vodka (Idol) and a quite tasty bourbon whiskey (2 Stars). Dan is the man!!! read more

Love the selection, love the prices!! I agree with the others too--superior to BevMo. One complaint: it seems that they are always out of Bell's Two Hearted Ale when my husband and I go in. Are they not ordering enough? Inadequate allocation by their distributor or the brewing company? Come on guys! I'd buy it if you had it in stock... read more

Oh Hellz yeah. And not just for the amazing wine selection. For the staff, who are helpful, cheerful (and not the bad kind), and insanely knowledgeable. Standing in the beer section and need that micro California chardonnay with the weird name? They can walk you across the store right to the bottle. And believe me, there are a LOT of bottles of chardonnay. And not just from California. In fact, the white Burgundy section is beautiful....ahh, Burgundy. Well, if you're stuck in the Valley and not in France, this is your place for wine. You won't be disappointed. read more

This is the worst total wine I've been to. Nobody asked if they can help me find something for a full 10 min when obviously I'm needing some guidance. Then an elderly gentleman that works there finally turns into the area I'm in and I ask where the Everclear would be since he seems like he's in a hurry. He takes me over to the vodka shelf (next aisle) and says "we may be out, it's outlawed now, another lady was looking for it today. Yup!" He gets up and starts walking away and all I can do is say um and raise my hand as if to say wtf that's it?? He says halfway turned to me walking away "did you have anything else ma'am?" Well, a good alternative would have been nice. I think there was an alternate ingredient mentioned in the recipe that maybe a guy that works at a liquor store would know. Or even a solid minute of a decent respectful conversation face to face. But no, I spent another five minutes walking around looking for it (or anyone that would even acknowledge me) and left empty handed. read more

I love this place. It is very hard for me to walk in here and not leave with half the store! This location is fantastic. The staff is always very helpful when I am looking for something specific. My favorite part is the mix and match aisle of bottled beer. I am a huge IPA fan and they have a great selection. This aisle is good because I can sample new beers without having to buy 6-packs of something I may not end up liking. They also have a dozen beers on tap if you fancy filling up your growlers (they have them for purchase also if you don't have any). There is also a pretty decent selection of liquor in addition to all of the wine. I have been able to find a few things here that aren't readily available elsewhere. I will continue to return as needed to this location as long as my bank account permits it :) read more

Pro (s): 1: Great Selection! Cons: 1: Employees don't acknowledge customers. 2: Employees don't make themselves accessible. 3: Every time you ask where you can find a certain spirit - employees give you a number isle, point and send you on your way. Sometimes it's easy to find. Other times they send you to the wrong place. Last, but most important ... Don't expect to be greeted when entering like other large businesses. There might be a supervisor and about 1 or 2 more employees at the front desk/bay, but neither has the respect to say Hi or Welcome. I'll still come back for immediate last minute purchases because I have to ... Not because I want to! Try BevMo! They're always willing to help. read more

I love total wine...just not this one. I shop for beer and occasionally shop for wine. I'm not sure if the stocking is broken up into sections by type of alcohol (spirits, wine, beer) but whoever orders the beer does a horrible job. I can always count on this Total Wine to NEVER have what I'm looking for. The shelves are almost always half full with gaps everywhere and signs saying it's out of stock. If I want a good selection, I drive to the one of Shea. FIRE the person who orders the beer! North Scottsdale can get it right, you should be able to as well. read more

Total Wine has great products, an awesome selection of beers, wines and spirits. The customer service however was very poor today. I asked the cashier to place my bottles in a box, which she did. I paid and she turned away and began to chat with a co-worker, disregarding the box and I. So I picked it up and placed it in the basket myself. Lady...just a friendly reminder that's YOUR job in case you don't know. read more

My husband and I were in the area shopping for a new couch when we drove by. We didn't end up finding a couch, but we did get a cart full of fantastically priced booze! read more

Wow! This place is awesome. I am a beer guy and love to try new beers. Total Wine offers tons of singles so you don't have to buy a whole six pack. They a very long aisle with singles on both sides. It is a bit overwhelming but worth spending the time to see what they have. I was able to pick up at least 6 different IPAs that I had not tried before. The staff were very friendly and knowledgeable which is always a plus. I will definitely be back! read more

I am so grateful they decided to open one of these stores less than 5 miles from my house! They have thousands of labels as well as an excellent assortment of beers and spirits and the prices are very competitive. I like that they have the wines divided into countries as well as by type. I also appreciate the 'recommendations' from the staff that are posted. I am a big California wine drinker, but I also enjoy trying something made locally as well as from other places. I also like that now they have the multi bottle (6) discount. read more

I love this place and even though it's a little out of the way, it can't be beat. The selection here is pretty great but doesn't offer some of the truly unique beers I can find at top's. That being said, they prices here are amazing; seriously up to $10 cheaper than the stores around me. Everyone is very helpful and happy here, I even got into a 10 minutes conversation about craft beer with a customer:) I like that they offer some great beers in growlers too, even though I have yet to get one. Stop in, you wont regret it. read more

Great selection! Very helpful staff! They carry my favorite Moscato wine. I love to come and look at all the variety that they have.

Only store I've ever been to that requires IDs from every person in line regardless if you're buying or not.

I had heard about Total Wine from numerous people but have never lived close to one. When I spotted it on my way to IKEA one day, I knew I had to check it out. A couple weeks later after a family trip to IKEA, we decided to stop by. As soon as we walked in we were greeted. There was a lot of staff on the floor so it was easy to find someone to ask a question, but there wasn't someone around every corner asking if you needed help with anything. Browsing is encouraged, which is nice. My husband has been looking around forever for a "turtle" so he can make his Black Velvets easily but the three or four people he asked had no idea what it was. (He finally ordered it off Amazon) I found a wine that I LOVE and am unable to find anywhere outside of Washington State (Chateau Ste. Michelle Dry Riesling). The beer selection is awesome and they offer singles if you are into mixing your six packs. I wish I was more prepared and had an empty growler with me because they do growler fills as well. My girls were thirsty and I couldn't find a water fountain (it's over by the bathroom, of course, as I later found out) so I bought a bottle of water off the shelf. The cashier told me that I could put it in their chiller if I wanted it cold. That was pretty cool. After reading a bunch of reviews, fellow yelpers keep saying that this place is way better then BevMo, which I have never been to but now need to check out. I'm sure this will continue to be our brewsky shopping destination when we are in the area. read more

Best prices in the valley; very helpful staff and tastings every weekend...Try the Chives 18 Scotch or Basil Hayden's Bourbon! read more

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No one to help us and when we finally went to ask customer service where a product was, the manager was beyond rude! She said to go wait in the isle our selection was supposed to be and she would send someone there. We waited 10 minutes then finally walked out. read more

Great place for a quick alcohol or cigar purchase. They have nice humidor with a decent selection of cigars from in-expensive to high dollar. HUGE selection of nearly any liquor or beer you can think of. I love the build your own 6 pack option they give you.... plus they carry my new favorite black rum...Kraken read more

Total Wine & More - Beer, Wine & Spirits Near Me - Tempe, Arizona

If you were looking for something that you can't find almost anywhere else this is your place! In recent times their prices seem to seem seem to be in check with everyone else as well. They also offer a cigar area they have every type of alcoholic beverage under the stars they have cold beer cold wine stuff ready to go. read more

Total Wine & More - Its big baby! - Beer, Wine & Spirits Near Me - Tempe, Arizona

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So frustrated! Drove over 30 miles for a specific bottle and they refused to sell it to me because my brother didn't have his ID. after I had already drove to another branch whom said they also carried the bottle and didn't have it in stock when I arrived Thank you for reaching out, but that makes the situation worse. Not that it's anyone's business, but I've been his legal guardian since I turned 18. I know you don't need my business and once again I appreciate you reaching out but I without a doubt will not shop at this branch again. read more

Friendly & knowledgeable staff with decent prices. The selection is out of this world PLUS they offer classes you can take. Super-groovy! read more

Total Wine & More - Store entrance. - Beer, Wine & Spirits Near Me - Tempe, Arizona

Fantastic. I really wanted to love bev mo- but never did. But then Total Wine came into my life- WOW! I have found the selection to be impressive and the help /suggestions to be on point. Last time we went, they were having tastings- so that was a fun surprise. They do have coupons come in the paper or email occasionally- so that is always nice. Overall the best prices that I have found on my regular brands of wine that I buy. read more

Well, how can you not like Total Wine.... However, tonight I had a 5 star experience so I'm going to yelp about it. My husband and I walked in 20 minutes to close and were still greeted nicely and not made to feel like we were rude for walking in so late (p.s. we know it's rude and went as fast as possible) I was looking everywhere for this beer I had heard of but only knew the general idea, not the name or brewery. I found a wonderful associate named Marissa and she knew exactly what I was talking about right away and grabbed me one to add to my sample pack. During check out she was telling me about all the beers I had also chosen. SUPER knowledgeable and extremely nice. read more

As always there is a great selection of not only alcohol but anything you might need to go with the drinks! The store is very clean and the employees are always ready to help. Today Jeff was able to locate the wine I wanted, climb up and get it, only to find out that it was not what I wanted. He soon found some and I took what I needed. Keyleigh was the cashier who checked me out. She was very nice, quick and efficient. All in all I recommend this Total Wine for all of party needs! read more

I tried this location and it was great! The store is huge with a variety of selections of craft beer, wine and liquor. I really like the fact that the staff are knowledgeable about wine as I'm always looking for something new to try! read more

They are generally very helpful here. On occasion, I have been looking for a specific wine to bring to a party and the wine experts have lead me to the right wine based on my budget. On the weekends, it is sometimes difficult to get a hold of someone as the staff can be chatty. Combined with the great deals on wine, you would be pressed to find a better place to buy wine and spirits in the area. read more

I was in this store a couple days ago because I needed to purchase some wine and beer for a party. Well, as usual when I come here I ended up going way overboard and filled up my cart with a ton of wine bottles. Hey, I have a wine fridge at home that was starting to get a little empty looking. I don't really think their prices are that fantastic but they do have an awesome selection. I really like the fact that they have some pretty detailed descriptions of the lesser known wines, too. Unfortunately, when I got home from my shopping trip and looked at the receipt, I realized that one of the bottles appeared twice. It was the most expensive one, a $30 Châteauneuf-du-Pape, so I knew I had not purchased two of them. I double checked my count and then resolved to return the next day. My husband didn't think I would get my money back since I would not have any proof. That got me a little upset to think that maybe I had been cheated and that this was some kind of scam they were running but I decided to be positive and assume that it was an honest mistake. When I arrived at the store the next day, a very friendly employee at the customer service desk offered to help me right away. To my surprise, they actually take video surveillance of each checkout lane. I guess that is probably standard in a lot of stores these days. Anyway, after very quickly verifying that I was indeed overcharged, she provided me with a refund. She apologized several times and was very nice about the whole thing. It made me feel good that she recognized that it was an inconvenience for me to have to come all the way back to the store. My experience with her pretty much canceled out my annoyance at the clerk's mistake or any other negative feelings on my part. I will continue to shop at this store in the future. ;0) read more

Fantastic selection and very good prices. The staff is generally very helpful and they offer great classes on a wide variety of wines and spirits. read more

Nice to bring a bottle of wine to a party who wants to bring the same old grocery store stuff. This has way more selection and the prices are low. From all over Australia, Venezuala, Portugal. Total selection nice pricing. read more