Very helpful and nice I came in to get a new phone but I was on a budget and the ladies were…read moreunderstanding and helped me find a phone and accessories that will fit my life style and be in my budget I definitely recommend coming to this cricket store

The District Manager is not customer oriented. Lies to customers to get them out of the store then…read moreis unavailable when you call her. She does not train her staff, they new nothing about no credit check financing, the staff said they never get goals. Outside of the store looks horrible. To many staff members just sitting around, no marketing being done. No drive to hit number. Staff new very little about phones, had no iPhone SE's in stock , no idea when they would be in. Cases not marked wish model they fit. They screwed up my order and no one will fix it,, just pass it out to someone else and it's been 3 days. Now DM is eating lunch (I can hear her tell the girl what to say) cricket wireless is a joke! I'm a regional manager for a large retailer. You guys need new management in This location.

Great customer service every time we've come here for new phones or account questions.read more

*Avoid this store* This store is NOT a Verizon store. We were sold "5G internet." that never worked…read morethen given extenders to make the network better. 900 dollars taken out of our account of our account. None of the credits were ever put back into my account. Since this is a Victra store and not Verizon they don't want to help us fix the problem they created. The "Managers" in this store are non-existent. Jason, Iliana, and Robert the managers will not call you back or answer emails. please keep an eye on your accounts they will add charges for no reason. 4 months later and these issues have not been resolved.

Huge shoutout to the Boost Mobile store on White Lane! After years of frustration with Metro, I…read morewalked in upset--but left with a smile thanks to the amazing young lady who helped me. Her friendly attitude and top-notch customer service were everything I needed. I truly appreciate the care she showed. Looking forward to continuing my business here! Write my heart out I love this store thank you

Margarita helped me with the best deals and promotions and gave quotes I was satisfiedread more

Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

Well, I walked in and was greeted so nicely and upbeat. I like that a lot. And there were several…read morestaff on the floor; all appeared to be happy to be there. Karl helped me right away; I did walk in and a line appeared behind me. That didn't rattle anyone and no groans. The staff still addressed the customers with them while greeting each new person through the door. That was a quite a feat. And boy did the line dissipate in just a couple minutes. There were also benches (soft padded seats) for customers to wait more comfortably than standing. Well, back to my personal experience ... Karl was timely, knowledgeable, and just made the walk-in experience the best it could be. He did all I asked and gave me clear answers while not long winded, yet not too brief. The answers were succinct and with clarity. So so so much appreciated. Thank , again. We will definitely be back.

He was very helpful and explained everything thoroughly & worked pretty quick was in and out of…read morethere left very happy

Margarita has the best service gave me the quotes and the best promotion very helpfulread more

These folks are the best. Took my son to see them yesterday. We were able to walk right in and…read moreget help. My son's Samsung was "frozen" and we thought we might be forced to buy a new phone. They fixed his problem in minutes and we were out of there with no charge.

Caused me problems and wasted time to swap out SIM card from former Metro by T-Mobile iPhone to…read moreMOTO G7 Plus---I never did get phone service activated, but was charged $20 by store operator for his incompetence. If you seek frustration, by all means, GO TO THIS STORE.

Hello everyone if your local in town and need phone service this the right place to go to. The lady…read morems llesenia help me and my mom with a phone transfer shes very friendly and great customer service. Very affordable reliable phone service

Took my Mac book Pro in to get a new battery, well things didn't go as planned somehow when they…read morewere installing the new battery, my mother board got a short, I was not happy to hear that when I went to pick it up, but the gentleman was so sorry and they had already ordered a new board, they took full responsibility for the issue. The new board came in 2 days later they installed it and had me do everything on my Mac to make sure I had no issues, they charged me $145 for my battery replacement. Told me if I had any issues to please bring it back in and they would take care of it. This was not the closest place to my home but I called the place on Callaway and Rosedale and the guy who answered the phone was cocky and rude. I am glad I came here even though it took longer and we had a minor setback. They are honest reliable and respectful.

This visit started with a Red Flag...When I walked in, he walked to the back ,I waited aboutb2…read moreminutes before he came back out, but seemed nice enough, Just didn't seem like he wanted to deal with me or my business, I was asking him questions and never got a real answer to whether he would help me, but took my number like he was going to contact me back, 2 walk-ins and 3 phone calls later and no viable response from this guy. No worries ill take my business somewhere else my problem is, he's the closest to my house, That's why I wanted to use this shop, I guess $700 for a screen replacement is nothing to him..No picture here, not taking pictures of a business who doent seem to want to be in business.... Moving On....