Been using this company for years and had been very satisfied. My last appt was not so good. Was…read moretold not to buy Groupon as it would be honored-$78 for 5 rooms. Two guys came out 2 days in a row and had the same problem with the machine. A more experienced guy came out later in the day with a different machine and went over two rooms that had left spots after spraying. He did hallway upstairs and I told him to forget the other two rooms because at this point half of my day was gone. I was satisfied with the way the carpet looked. We were still charged the $78 with no compensation for my time wasted for one morning and one half of a day with two inexperienced employees. Also, they parked their trucks in my driveway and on street in front of house and left several oil stains. Who's gonna get that out?!?The next day I called the office bc the spots from the pretreat were visible again and bc no one bothered to contact me about this inconvenience. I was told they couldn't discount anything and that I was satisfied when they left... I wasn't about to explain to a carpet person that after the carpet dried I saw spots again. I will not be using them again. Customer service is everything.

I tried to give this company another try. The first time they came the gentleman tried to get me to…read morecash app him and charged me incorrectly. The gentleman charged me incorrectly. I called and spoke to Becky and told her what was going on who said this is not per their policy and not sure why he was doing this. I also spoke to Rocky. They gave me a credit for another carpet cleaning to try them again. I set it up and when I scheduled it they put a note that I didn't owe and had a credit. I was told if there were any issues Becky would call me. Never got a call. A new gentleman shows up today and tries to charge us $70. So I call again. My husband was home, thankfully this was also caught on our cameras, Rocky called the gentleman who then replied to Rocky, "oh ya I remember that incident, that was messed up we lost one of our really good guys & he was just trying to save her money." Really? If he was such a good guy then why was he fired? If he was such a good employee why was he fraudulently taking money on his cashapp instead of having customers pay the company? Completely inappropriate behavior! I can't believe Rocky allowed him to respond that way. My husband was very uncomfortable after that. Never ever using this company again. Absolutely completely unprofessional. It only took him 15 minutes to clean our carpets and he didn't even attempt to dry them.

We contacted Cox Roofing and Restoration to inspect the roof of a building we were considering…read morepurchasing. Mr. Cox was prompt, thorough, and extremely knowledgeable. He used a drone to carefully inspect the roof, explained the issues he found, and communicated with us in a timely and professional manner. Although we ultimately decided not to purchase the building for reasons unrelated to the roof, we were very impressed with the service we received. We would not hesitate to use Cox Roofing and Restoration in the future and highly recommend them!

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

Had Glenn out today to water blast the drain lines off my down spouts. One of the lines was plugged…read morebut we decided to do all lines to be sure. Glenn was very thorough and got all 6 lines cleaned and working properly. There was a coupon on line to save $100 on water blasting. The service was very reasonable and I'm very pleased. I will keep their number and definitely use them again if needed.

I called and called (off of the web) what appeared to be local numbers in order to find a 24 hour…read moreplumber..... what a joke! All I got was generated voices to set up appointments. FINALLY, in found and called RooterRuter. I actually got a human on the phone right from the start. They said they could get someone out within an hour. she showed up, was friendly & professional, & got the job done. If you don't want the b.s. just call RooterRuter! Recommended!

Had best choice roofing replace my roof and they were fantastic. Good communication, great people…read moreworking the job and very happy about the final result. Definitely recommend.

Very good service and very good cleaning up , like the roofing nails that fall off and into your…read moreyard. Our roof where we live in the CWE was damaged from the May 16th , tornado. We first had an estimate from John Beal roofing , wow! Expensive compared to best Choice Roofing. And John Beal estimator kind of left us hanging after many tries of texting and calling . He was in Florida one time golfing could give me an answer until he got back which you never did , and other incidents similar to that with John Beal Roofing. So we got fed up and ended up with best choice Roofing which was fast efficient and did an overall excellent job with a 5-year warranty on the roof .

I had my ducts and dryer vent cleaned today. Kevin, James, and Jordan were fantastic. They arrived…read moreright on time, were friendly and professional, and treated my home with real respect. They were especially kind and patient with my elderly mother, which I truly appreciated. The whole team worked efficiently and clearly knew what they were doing. Overall, a great experience from start to finish -- highly recommend this crew.

We had a water emergency just when we were about to move. It was also after 8 inches of rain that…read morebacked up everyone's basements. Our was fresh water. Dalmatian came the same day. They vacuumed up the standing water used blowers and a dehumidifier to dry things out. They even cleaned the carpet and stairs. I highly recommend these guys. They're not cheap but they are not the most expensive either. Give them a try. They are awesome.

Josh and his team are courteous, respectful, service oriented and thoughtful. Sometimes restoration…read moreservices focus on upselling their services. Not Josh and company. They performed the job with skill and care. I highly recommend this service but also hope you never need it.

Zach was just here, checking for mold in our house. He was very knowledgeable about the mold we…read morefound and explained what needed to be done. We decided to follow his advice to correct the problems.

Company arrived an hour and a half late, was here for 15 minutes for a water backup in a basement…read moredrain. They stated there was no water in the drain when there was clearly standing water. Stated it was the A/C hose not being directly over the pipe was causing the issue. Friendly people but not worth the call out amount.

Quick, reasonably priced, and Patrick really seems to live up to the company's "honest" moniker.read more

For years, I've tried every over-the-counter grout cleaner and it's never made it a single lick of…read moredifference. Today Jeremy came, and in a little over an hour my grout looked brand new. Jeremy was polite, punctual, very friendly and clearly cared deeply about doing a great job. I can't believe I didn't do this years ago.

So I'm not a frequent flier but I have been using Woodard since around 1990. They have always been…read moremost professional and their quality has been too notch. One example is a 10 x 13 heavy wool rug in my living room. I've had it since 2010. About 8 years ago, my dog chewed a hole in it. They repaired it so perfectly, I still can't find the repair. I have two Standard Aussies and this rug has seen it all. This past week, they cleaned stains I never expected to come out. It looks like new and I couldn't be happier. I must also mention the employees are so very nice and really know what they're doing. Thanks!

Contacted them to trim a tree. Kept asking when would be done - no answer. Next thing I know I…read moregot an email from Liscombe Tree Service saying they now owned T&L Tree Services. I asked them when they would be out to trim my tree - they said March 3rd........ still waiting. I don't want anyone from T&L or Liscombe to trim my trees. Tim came out right away and trimmed my tree in response to my review and made things right. Thank you Tim

I had T & L Tree Service look at a weeping willow in my yard and to give me a quote for pruning and…read moreone for removing the stump if I cut it down. The guy from T & L that came out to give me a quote was professional and knowledgeable. He gave me the quotes. One for trimming the tree and one for taking out the stump if I cut the tree down myself. The tree was to close to my house and I decided to cut it down. I called T & L to removed the stump and they refused. They said they only remove stumps if they cut the tree down themselves. I told him that I was given a quote and it was emailed to me. There was no mistake, I was given a quote to remove the stump if I cut down the tree. He still refused. I am disappointed with this company. I understand they may have gave me a quote in error. But they refuse to fix there mistake. They gave me a quote for service and now refuse to fulfill their commitment.